1mo
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Senior Manager, Product & Data Support
Framingham, Massachusetts, United States
$150k-$224k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years in product support/knowledge management; experience building/rebuilding a support function; strong leadership and cross-functional collaboration.
Jira Service Management, Knowledge management systems, SaaS platforms, Data analytics tools
5d
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
4w
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Senior Contracting Support Manager
Bedford, Massachusetts, United States
$120k-$130k/yr OnsiteFull Time
10+ YOEU.S. citizen with active Top Secret clearance, 10+ years DoD experience, acquisition/contracting expertise, Bachelor's or Master's preferred, strong problem-solving and analytical skills.
3mo
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Senior Contracting Support
Hanscom AFB, Massachusetts, United States
OnsiteFull Time
10+ YOEUS citizen; Top Secret/SCI clearance; MA/MS degree and 10 years related experience; on-site at Hanscom AFB, MA; occasional travel.
2w
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Legal Support Manager
Atlanta or Baltimore or New York City or Washington or Philadelphia or Miami or Boston
$113k-$172k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years executive legal support experience with 2+ years supervisory responsibility, strong communication, organizational and computer skills, ability to manage multiple projects and maintain confidentiality.
1mo
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Senior Manager, Patient Support Operations
Cambridge, Massachusetts, United States
$160k-$200k/yr OnsiteFull Time
8+ YOE8+ years in clinical development operations or CRA in transplant/cell therapy; bachelor’s in life sciences or nursing (RN); strong hospital experience; domestic travel; excellent communication.
CTMS, TMF, SOPs
2mo
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Senior Manager, Technical Product Support Engineering
Wilmington, Massachusetts, United States
$155k-$233k/yr OnsiteFull Time
15+ YOE5+ Mgmt15+ years in semiconductor capital equipment; leadership in technical support; strong lithography/inspection knowledge; travel 25-30%.
Lithography equipment, Inspection/metrology, Panel-level manufacturing tools, CAPEX management
1w
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Senior Administrative Support Specialist
Bedford, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
12+ YOEActive Secret clearance, U.S. citizenship, advanced Microsoft Office and DTS proficiency, experience supporting DoD acquisitions, calendar and travel management, strong communication and organizational skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Defense Travel System (DTS), SharePoint, ATAAPS, LCMP, PMRT, Zoom, WebEx
2d
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Product Support and Training Manager
New York City or Santa Monica or Los Angeles or Palo Alto or Chicago or Washington or Boston or Colorado or Seattle or San Francisco or San Diego or Reston
$120k-$175k/yr HybridFull Time
5+ YOE5+ years supporting web/SaaS applications with experience in product support, training, knowledge management, supervising staff, and cross-functional collaboration.
Microsoft Office, iManage, Azure DevOps, Jira, Confluence, Agile/Scrum, CI/CD, JSON, XML, SQL
4w
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
5d
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Central SMO Support Manager
Los Angeles or Georgia or Minnesota or Massachusetts or Colorado or California or Seattle or Washington or Boston or New York City
$109k-$185k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years program management experience, Smartsheet proficiency, divestiture or spin-off exposure preferred, healthcare domain knowledge, strong presentation and change management skills.
Smartsheet
2mo
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Attorney Support Manager
Boston, Massachusetts, United States
$140k-$160k/yr HybridFull Time
7+ YOESeven years cumulative experience; five years in a legal or professional services environment; high school diploma required; bachelor’s preferred.
2d
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Administrative Support Specialist, Senior
Hanscom Air Force Base, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
12+ YOEU.S. citizen with Bachelor's and 12 years related experience (5 in DoD); Secret clearance required; proficiency with Microsoft Office and DTS; strong communication, organization, and records management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Defense Travel System (DTS), SharePoint, Zoom, WebEx
3w
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Litigation Support Project Manager - Multiple Offices (Hybrid)
Boston or New York City or Newark or Philadelphia or New Haven
$62-$81/hr HybridFull Time
10+ YOE10+ years eDiscovery/litigation support project management experience, Bachelor’s degree required, RelativityOne/Everchron/OnCue experience, strong eDiscovery/EDRM knowledge, stakeholder and team management skills.
RelativityOne, Everchron, OnCue
3mo
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Senior Manager Software Engineering, DET Public Sector
Indianapolis or Burlington or McLean
$173k-$260k/yr HybridFull Time
8+ YOE4+ Mgmt8+ years in digital support or portal product management; 4+ years of people management; experience with Salesforce Experience Cloud/Service Cloud and Zendesk; Agile/Scrum; data privacy (GDPR/CCPA); vendor management; strong leadership and collaboration.
Salesforce Experience Cloud, Salesforce Service Cloud, Zendesk, Mulesoft, Heroku, Google Analytics, Amplitude, Coveo, Salesforce Knowledge, Salesforce CMS
3mo
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Senior Community Support Specialist
Chelsea, Massachusetts, United States
$56k/yr OnsiteFull Time
2+ YOEHigh School Diploma/GED required; Bachelor's degree required; Master’s or Doctoral preferred or 2 years experience with severe mental illness/substance use; Driver's license; MAP and CPR/First Aid certification within 5 months.
MAP, CPR/First Aid
3w
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AV Support Manager
Boston, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years post-secondary education or relevant work experience, supervisory experience, technical AV/multimedia expertise, project management skills, CTS certification.
3w
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Desktop Support Manager
Washington or Chicago or Boston or New York City
$95k-$135k/yr HybridFull Time
8+ YOE8+ years relevant experience, supervisory experience, strong technical knowledge of enterprise apps, desktop OS, network architectures, vendor management, project delivery of hardware rollouts, and Zoom Rooms/Microsoft environments.
FrontLine, Zoom Rooms, Microsoft M365 G5, Microsoft GCC
1mo
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Patient Support Communications Senior Manager, Kidney
Boston, Massachusetts, United States
$140k-$210k/yr HybridFull Time
3+ YOEBachelor's degree required; 3+ years in patient support, patient/HCP marketing, or patient engagement; strong communication, project management, and patient-centric skills; familiarity with Medical/Legal/Regulatory review and Veeva Vault PromoMats and Salesforce CRM.
Veeva Vault PromoMats, Salesforce CRM
5d
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Sr Business Support Manager
Johnston, Rhode Island, United States
$127k-$145k/yr OnsiteFull Time
7+ YOE7+ years in financial management and analysis; advanced Excel; experience managing teams; strong communication, organization, time management, and attention to detail.
Microsoft Excel, Oracle, Ariba, Apptio
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