1mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
2w
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Commercial and Customer Support Manager
Burlington, Massachusetts, United States
$70k-$105k/yr OnsiteFull Time
1+ YOEBachelor's degree and 1+ year in life sciences/pharma/research; experience in customer engagement, contract management, logistics, training, documentation, and project support; strong communication and organizational skills; Microsoft and Smartsheet experience.
SFDC, Smartsheet, Microsoft PowerPoint, Microsoft Applications
2w
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
2w
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
2mo
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Manager, Customer Regulatory Support
Marlborough, Massachusetts, United States
$130k-$135k/yr OnsiteFull Time
2+ YOEBachelor's in science/engineering; 2+ years in product management, product support, or quality in life sciences; regulatory/quality fundamentals; leadership; English fluency; travel flexibility
Salesforce, Regulatory documentation systems
3w
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Sr. Manager, Customer Support (Hybrid-Calgary/Toronto) or (Remote- US)
Maynard or Calgary or Toronto or United States
$110k-$125k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years SaaS technical support experience, 3+ years managing support teams, Zendesk administration, KPI analysis (TTR, FTR, CSAT), troubleshooting, AI/automation implementation, strong communication and leadership.
Zendesk
2d
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Customer Support Specialist
Concord, Massachusetts, United States
$50k-$55k/yr HybridFull Time
1+ YOE1-2 years customer service experience, strong written/verbal communication, troubleshooting skills, ability to manage multiple cases, experience with Zendesk/Slack/Guru/Zoom/Salesforce/Google Suite preferred.
Zendesk, Slack, Guru, Zoom, Salesforce, Google Suite
1mo
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Customer Account Support Specialist
Nashua, New Hampshire, United States
OnsiteFull Time
1+ YOEBachelor's/Associate's degree with 1 year related experience in customer service/marketing; knowledge of order entry and MRP systems; strong communication; customer-focused; detail-oriented; able to manage multiple tasks.
MRP systems, Order entry systems
3d
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Customer Support Specialist (West Coast)
United States or Concord
$50k-$55k/yr RemoteFull Time
1+ YOE1-2 years customer service experience, strong written/verbal communication, troubleshooting skills, empathy, ability to manage multiple workflows, experience with Zendesk/Slack/Guru/Zoom/Salesforce/Google Suite.
Zendesk, Slack, Guru, Zoom, Salesforce, Google Suite
3mo
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Staff Domain Expert, Customer Support
Palo Alto or Boston or Denver or New York or San Francisco
$150k-$180k/yr OnsiteFull Time
7+ YOE7+ years in customer-facing CX roles; automation/AI experience in support; familiarity with CS tools; able to travel in North America.
Salesforce Service Cloud, Zendesk, ServiceNow, Intercom, Freshdesk, Workato
1w
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Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
1mo
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Customer Success Manager
New York City or Waltham
$85k-$105k/yr HybridFull Time
2+ YOEBachelor's degree, 2+ years in customer success/account management at a SaaS company, experience implementing/supporting SaaS, strong communication, presentation, problem-solving, and ability to manage multiple accounts with off-hours availability.
3w
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Manager Product Support - BugSnag
Bengaluru or Ahmedabad or Somerville or Galway or Bath or Wrocław
OnsiteFull Time
3+ Mgmt3+ years managing technical product support teams preferred; strong leadership, technical troubleshooting, API and TCP/IP knowledge, experience supporting software developers, excellent English communication; salesforce.com familiarity a bonus.
TCP/IP, API, Bugsnag, salesforce.com
1mo
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Customer Success Manager - Education
Foxborough, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
Experience in customer success or account management; strong communication and organizational skills; CRM, scheduling or registration software experience; ability to manage priorities, coordinate logistics, and support educators; hybrid capability with occasional travel.
CRM, ticketing
2mo
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Customer Success Manager
Framingham, Massachusetts, United States
$65k-$123k/yr OnsiteFull Time
3+ YOE3-5 years in a client-facing role; experience in technical customer support; strong communication; quick learner; detail-oriented; energetic and customer-focused; healthcare industry experience a plus.
2mo
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Customer Success Manager
Chicago or New York or Boston or Dallas or Seattle or United States
$116k/yr RemoteFull Time
7+ YOE7+ years in customer success, support, or sales engineering; BS/MS in computer science; strong Java knowledge; CRM tools experience; excellent communication; propensity for cross-functional collaboration.
Salesforce, Clari, CRM
1mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
$85k-$157k/yr HybridFull Time
5+ YOE5+ years in customer success or related roles with enterprise customers; strong relationship building, cross-functional collaboration, consultative support, metrics-driven, and ability to travel about once a month.
Hi Marley
1mo
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Scaled Customer Success Manager - FAN
Atlanta or Austin or Boston or Chicago or Denver or Los Angeles or New York City or San Francisco or United States
$130k-$140k/yr RemoteFull Time
Experience in SaaS customer success/onboarding/support, strong written/verbal communication, ability to manage high-volume interactions, create documentation, design scalable workflows, and leverage AI-powered tools for automation and efficiency.
3w
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Support Delivery Manager II
Cambridge or Canada
$115k-$207k/yr OnsiteFull Time
12+ YOEBachelor's degree and 12 years experience; account management/customer success in cloud or networking; knowledge of AI inferencing/generative AI; data analysis for process improvement; basic networking, cloud security, WAF and internet protocols.
Akamai Core Compute, Akamai Cloud Computing, Linode, Kubernetes, APIs
1w
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Customer Success Manager, South
Cambridge or Louisiana or Mississippi or Arkansas
$95k-$110k/yr RemoteFull Time
5+ YOE5+ years CSM experience in education/edtech/school-based mental health, 2+ years working with K-12 systems, strong project management, stakeholder communication, and technical fluency; located in or supporting Southern US districts preferred.
Google Sheets, Google Slides, Salesforce, Zoom, Asana
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