546 service delivery manager jobs at 267 companies in Wayne, NJ
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Service Delivery Manager
Sparta or Charlotte
$80k-$100k/yrRemoteFull Time
ExtensisHR: Provides HR, payroll, benefits, and compliance services for businesses.
3+ YOEBachelor's degree, 3–5 years in service delivery, project management, or IT support, service management and SLA/KPI expertise, communication, customer service, Microsoft applications, and Power BI knowledge.
Microsoft Excel, Microsoft Power BI, Autotask, LogicMonitor
Retool: Software platform for building custom internal business applications.
5+ YOE5+ years in project/program/service delivery within SaaS, Professional Services, consulting, or agencies; proven end-to-end delivery ownership; technical credibility, stakeholder management, risk and scope control, and strong written/verbal communication.
Chain IQ: Global provider of outsourced indirect procurement and supply chain services.
10+ YOEBachelor's in Business/Supply Chain, 10 years service delivery/account management or procurement experience, experience with global/cross-regional environments, stakeholder management, fluent English and Spanish.
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
10+ YOE10+ years overseeing service delivery for major accounts with P&L and budget responsibility; project management, ITIL, technical transformation, financial performance, and cross-functional leadership experience required.
Astronomer: Managed data orchestration platform powered by Apache Airflow.
5+ YOE5+ years in project management or professional services in SaaS/technical environments; experience building/managing technical project plans and coordinating technical stakeholders.
Norcross or San Francisco or Irvine or Plano or New York City or Atlanta
OnsiteFull Time
ComputacenterLondon Stock Exchange: CCC: Provides IT infrastructure services and technology products to businesses.
Requires deep ITIL and IT service management knowledge, analytical and communication skills, service management tools experience, service delivery experience, enterprise IT experience, and ITIL 4 Foundation or higher.
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
10+ YOE10+ years experience managing SAP service delivery, ITIL-based service management, SLA/KPI tracking, incident/change/problem management, vendor and stakeholder management.
Pure Fitness: Low-cost fitness clubs with 24/7 access and no contracts.
Experience in third-party supplier and stakeholder management, IT service management, incident/change management, service improvement; strong communication and influencing skills; ITIL desirable; familiarity with Agile.
Microsoft M365, Microsoft Azure, SD-WAN, Cisco Meraki, Wi-Fi, ServiceNow
Inspiroz: Provides managed IT and technology services to charter schools.
5+ YOE5+ MgmtBachelor's in a technology field or equivalent certifications; 5+ years in client and team management; knowledge of ITSM/ITIL, ConnectWise, Active Directory, networking, hardware; strong customer service and leadership skills.
ConnectWise, ITBoost, BrightGauge, N-able, Active Directory, Windows, Chrome, macOS, ITIL
T-MobileNASDAQ: TMUS: Provides wireless network services and mobile communication devices.
0+ YOE0-3 years managing B2B service delivery for public-sector or regulated customers; knowledge of telecommunications, governance and compliance; strong documentation, communication, and cross-functional coordination skills.
T-MobileNASDAQ: TMUS: Provides wireless voice, data, and mobile internet services.
0+ YOE0-3 years managing B2B service deliveries in regulated/public-sector environments; knowledge of telecommunications, strong documentation, compliance, cross-functional coordination, communication, and problem-solving skills.
City of New York: Provides municipal services and administration for New York City.
3+ YOE1.5+ MgmtMust be reachable on or currently hold civil service title Computer Systems Manager; experience managing IT service desk teams, ITIL processes, SLA/KPI reporting, Microsoft 365, Active Directory, networking, endpoint management, AV and collaboration platforms.
Microsoft 365, Active Directory, Teams, Zoom, Webex, Microsoft Copilot
Cloud Foundational Service Product Delivery Manager
Jersey City, New Jersey, United States
$133k-$200k/yrOnsiteFull Time
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
5+ YOERequires 5+ years in product or program delivery, agile backlog and release management, delivery risk mitigation, resource allocation, data analysis, and AWS; Jira proficiency required.
Jira, AWS, Azure, GCP, Copilot, Visual Studio Code
Synechron: Providing digital transformation and technology consulting for financial services.
12+ YOERequires a bachelor's or master's degree and 12–15 years in IT service delivery or stakeholder management, with ITIL, SLA, governance, enterprise client, team leadership, and P&C domain experience.
Artificial Intelligence, Blockchain, Data Science, Cloud, DevOps, Udemy for Business, SLA, KPI, ITIL, P&C
SanminaNASDAQ: SANM: Global provider of integrated electronics manufacturing and engineering solutions.
5+ YOEBachelor’s degree in IT, computer science, engineering, or related field; 5+ years leading IT service management in complex global environments; ITIL Foundation preferred; ServiceNow experience a plus.
ServiceNow, ITIL, Service Level Agreements (SLAs), Operating Level Agreements (OLAs)
Senior Service Delivery Manager- Pharma Industry (New York, US)
New York City, New York, United States
$76k-$186k/yrOnsiteFull Time
CapgeminiEuronext Paris: CAP: Provides global IT consulting and digital transformation services.
5+ YOE5+ years in pharmaceutical consulting/services, proven operations and client relationship management, experience with pharma datasets (IQVIA, Symphony, Komodo), familiarity with AWS or Azure, bachelor’s required (master’s preferred), strong leadership and analytics skills.
Blue Mantis: Strategic IT services provider for managed cloud and cybersecurity.
Experienced IT service delivery lead with Windows Server, networking, cloud (Azure/AWS), virtualization (VMWare), ITIL, customer-facing technical experience and strong communication.
Windows Server, Cisco routers, Cisco switches, Microsoft Azure, AWS, VMWare, ITIL
5+ YOE5+ years in project delivery/product management, experience with SAFe Agile, program/product delivery in regulated financial services, stakeholder engagement, change management, and strong communication skills.
7+ YOEBachelor’s degree and 7 years of IT experience, or high school diploma/GED and 10 years; 5 years of IT project management in banking and 5 years with ITIL and SDLC.