234 service desk manager jobs at 131 companies in Triangle, VA
3mo
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Service Desk Manager
Washington, District of Columbia, United States
$179k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years IT service desk leadership; 5+ years enterprise IT service desk management; strong leadership and stakeholder management; Windows/Active Directory; ITIL; bachelor’s preferred.
Microsoft Windows, Active Directory, VoIP, ITIL
2w
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Service Desk Manager
Washington or Bethesda
RemoteFull Time
5+ YOE5+ years in IT service management, strong leadership, ITIL Foundation required, bachelor\u0002s degree required, HDI preferred, experience with service desk/ticketing and analyzing performance, ability to obtain Public Trust.
3mo
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Service Desk Manager
Washington, District of Columbia, United States
$112k-$179k/yr OnsiteFull Time
10+ YOE10+ years in service desk/IT leadership; 5+ years enterprise gov IT; BA/BS in IT/CS/Business; ITIL; Windows/AD; multi-tier teams; strong stakeholder management.
Microsoft Windows, Active Directory, VoIP, ITIL
2w
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Service Desk Manager
Washington or Virginia or Maryland
$89k-$152k/yr HybridFull Time
7+ YOE7+ years managing IT service desk operations (3+ in federal environment), ITIL Foundation, ServiceNow/Jira SM experience, Tier Zero and AI-enabled self-service experience, U.S. citizenship and ability to obtain Public Trust.
ServiceNow, Jira Service Management, Intune, Jamf
1mo
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Service Desk Manager
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOE7+ Mgmt7+ years service desk management, 5+ years ITSM experience including 3+ years ServiceNow, ITILv4 required, US citizenship or work authorization, ability to obtain Public Trust and pass FBI fingerprint.
ServiceNow, ITSM, ACD, Microsoft Excel, Microsoft Word, Microsoft SharePoint, Microsoft Project
2mo
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Service Desk Manager
Washington, District of Columbia, United States
OnsiteFull Time
ITIL 4, multi-site service desk oversight, cloud-based ITSM platforms, escalation workflows, major incident coordination.
ServiceNow, BMC Helix, ITSM platform
3mo
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Service Desk Manager
Washington, District of Columbia, United States
$85k-$100k/yr OnsiteFull Time
4+ YOE1+ MgmtLead Service Desk role with 4+ years technical experience; Bachelor's degree required; ITIL and Microsoft 365/Azure certifications preferred.
Microsoft Office 365, Azure, ITIL
2w
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Lead Service Desk Manager
Bethesda, Maryland, United States
$140k-$190k/yr HybridFull Time
8+ YOEBachelor's degree required; 8+ years managing IT service desk; ITIL knowledge; HDI certification required; Microsoft and Apple certifications desirable; strong leadership and communication.
ITIL
6d
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Service Desk Manager
Adelphi, Maryland, United States
OnsiteFull Time
10+ YOERequires a bachelor's degree in computer science or IT, or high school diploma plus 4 years, 10+ years of IT/service desk experience, active Secret clearance, IAT Level II certification, and Microsoft endpoint certification within 6 months.
Microsoft 365, Microsoft Office, Microsoft Windows 10, Microsoft Windows 11, Microsoft Server 2019
1w
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Service Desk Manager - Contingent
Arlington, Virginia, United States
OnsiteFull Time
5+ YOE5+ years managing IT service desk, CompTIA A+, ITIL v4 Foundations, Associate degree or equivalent experience, leadership, Windows 10 and OSX knowledge, experience with issue tracking/ServiceNow.
ServiceNow, Windows 10, OSX
2w
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Senior Manager, Service Desk
Herndon, Virginia, United States
$164k-$198k/yr HybridFull Time
Lead enterprise IT service desk operations with ITIL practices, major incident management, ITSM platforms, endpoint management (Intune/Autopilot), regulatory compliance (CMMC/NIST/ITAR), vendor management, and people leadership; Bachelor’s degree and ITIL certification preferred.
Jira Service Management, ServiceNow, Microsoft Intune, Autopilot
4w
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IT Service Desk Operations Program Manager
Alexandria, Virginia, United States
$97k-$162k/yr OnsiteFull Time
8+ YOEBachelor's degree, minimum 8 years managing enterprise help desk/service desk operations, 8 years federal customer service experience, ITIL Foundation, ability to obtain Public Trust clearance.
1mo
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Service Desk Operations Manager
Washington, District of Columbia, United States
$100k-$125k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT service desk experience, 2+ years supervisory experience, experience with ticket management and SLAs, strong communication and process-improvement skills, ability to pass Public Trust background investigation.
ITSM, ITIL
3w
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Service Desk Manager
Lansdowne or Scottsdale or Dallas
$92k-$148k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's or equivalent,5+ years desktop/systems support or IT service management,2+ years supervisory experience,experience with Microsoft/Linux/Windows/iOS,AI-assisted tools familiarity,ability to travel.
Microsoft, Linux, Windows, iOS, ITSM, Claude, Copilot
1mo
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Service Desk Lead
Vienna, Virginia, United States
$80k-$100k/yr OnsiteFull Time
4+ YOERequires Top-Secret clearance, 4+ years related experience in 24/7 operations, bachelor's degree, experience managing service desk metrics, ticketing and staff performance, and delivering customer service and training.
1mo
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Scientific IT Service Desk Manager
Bethesda, Maryland, United States
$98k-$132k/yr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOE3+ MgmtManage multi-tier IT service desk supporting scientific computing and laboratory environments; ITSM (ServiceNow) experience, heterogeneous endpoint support, cybersecurity compliance, team leadership and service improvement experience.
ServiceNow, Windows, macOS, Linux, iOS
1w
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Service Desk Analyst
Washington, District of Columbia, United States
$77k-$102k/yr HybridFull Time
3+ YOE3+ years service desk experience, PC and Apple hardware knowledge, ticketing system experience (Jira Service Management), excellent communication and customer service, eligible for U.S. Secret clearance, weekly on-call participation.
Jira Service Management, Windows, Linux, Microsoft Office, Adobe, Lucid, Matlab, AWS Virtual Workspaces, MDM
3w
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IT Service Desk Manager
Clarksburg, Maryland, United States
$140k-$170k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years IT experience with 3+ years leading teams, bachelor\u0002s or equivalent, strong infrastructure, security, Active Directory and cloud experience; M365 GCC High and NIST800-171/CMMC preferred.
Active Directory, M365 GCC High, NIST800-171 / CMMC
2mo
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Help Desk Manager
Tysons Corner, Virginia, United States
$120k-$135k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree with 5 years IT support,2 years help desk management,ITIL v4 certified,Secret clearance required,experience with service desk operations and performance management.
1mo
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IT Service Desk / Knowledge Base Manager – Level IV
Washington, District of Columbia, United States
OnsiteFull Time
10+ YOESenior-level leader with 10+ years in IT service desk/knowledge management, advanced troubleshooting, knowledge base management, data-driven process improvement, and ability to obtain Tier 3 background investigation.
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