4,282 service desk manager jobs at 1,454 companies in United States
1mo
Save
Mark Applied
Hide
Service Desk Manager
Sandusky, Ohio, United States
OnsiteFull Time
3+ YOEManage and improve service desk and desktop support for a 24/7 healthcare environment; leadership, IT service management, incident/change management, and strong communication skills required.
ITIL, Microsoft
5d
Save
Mark Applied
Hide
Service Desk Manager
Sydney or United States or Philippines
HybridFull Time
Significant enterprise Service Desk or technical support leadership experience, with knowledge of Microsoft 365, Azure Entra ID, identity and access management, endpoint management, ITSM platforms, and ITIL principles.
Microsoft 365, Azure Entra ID, ServiceNow, Freshworks, HaloITSM, Jira Service Management, ITIL
2mo
Save
Mark Applied
Hide
Service Desk Manager
Boston, Massachusetts, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years in service desk roles with 2+ years managing teams; strong communication, prioritization, SLA management, endpoint and asset oversight, and proficiency with Microsoft productivity and Windows/Azure platforms.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Teams, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Stream, Windows, Microsoft Edge, Azure
1mo
Save
Mark Applied
Hide
Service Desk Manager
Washington or Bethesda
RemoteFull Time
5+ YOE5+ years in IT service management, strong leadership, ITIL Foundation required, bachelor\u0002s degree required, HDI preferred, experience with service desk/ticketing and analyzing performance, ability to obtain Public Trust.
1mo
Save
Mark Applied
Hide
Service Desk Manager
Washington or Virginia or Maryland
$89k-$152k/yr HybridFull Time
7+ YOE7+ years managing IT service desk operations (3+ in federal environment), ITIL Foundation, ServiceNow/Jira SM experience, Tier Zero and AI-enabled self-service experience, U.S. citizenship and ability to obtain Public Trust.
ServiceNow, Jira Service Management, Intune, Jamf
1mo
Save
Mark Applied
Hide
Service Desk Manager
Houston, Texas, United States
HybridFull Time
7+ YOE3+ Mgmt7+ years IT support experience with 3+ years managing service desk teams; bachelor's in IT or related; experience in healthcare/regulated environments; ITIL knowledge; experience with validated systems; strong communication and leadership.
ServiceNow, Ivanti, Jira Service Management
2mo
Save
Mark Applied
Hide
Mid Service Desk Manager
Atlanta, Georgia, United States
OnsiteFull Time
2+ YOE2+ MgmtBachelor's in IT or related field, 2+ years managing a service desk, ITIL preferred, U.S. citizenship required, strong communication and documentation skills.
2w
Save
Mark Applied
Hide
Service Desk Manager / Lead
Des Moines, Iowa, United States
OnsiteFull Time
8+ YOE8+ MgmtRequires 8–10 years of experience leading global IT service desk operations, managing teams, ITIL processes, SLAs, incident escalation, service improvement, and stakeholder governance.
ServiceNow, ITSM, Microsoft 365, Windows, Active Directory, Azure AD, Remote Support Tools, Knowledge Management Platforms, Service Desk Analytics and Reporting, Call Center / Omnichannel Support Platforms, ITIL, EUC, Networking, Collaboration, Infrastructure Services, SLA, KPI, OLA, First Contact Resolution (FCR), Average Speed to Answer (ASA), Customer Satisfaction (CSAT)
3w
Save
Mark Applied
Hide
IT Service Desk Manager
Taneytown, Maryland, United States
OnsiteFull Time
5+ YOE5+ years service desk/IT support leadership, ITIL knowledge, bachelor\u0002s degree or equivalent experience, strong communication, stakeholder management, and team development skills.
Jira Service Management, ServiceNow, Freshservice, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows, Active Directory, Microsoft Power Automate, Power Apps
2w
Save
Mark Applied
Hide
Service Desk Manager / Lead
Des Moines, Iowa, United States
HybridFull Time
8+ YOERequires 8–10 years of experience, service desk leadership, management of 20+ analysts, ITIL practices, SLA governance, incident management, stakeholder communication, and continuous improvement expertise.
ServiceNow, ITSM, ITIL, Microsoft 365, Windows, Active Directory, Azure AD
1w
Save
Mark Applied
Hide
Manager, IT Service Desk
New York City, New York, United States
$161k-$190k/yr HybridFull Time
5+ YOE4+ MgmtBachelor’s degree or equivalent experience, 5+ years of technology experience, and preferred 4+ years managing enterprise IT service desks. Requires leadership, ITSM, service desk operations, analytics, automation, and technical support expertise.
Genesys Cloud, ServiceNow, ACD, IVR, ITSM, Microsoft Office, Microsoft Windows, iOS, Android, TCP/IP, DNS, DHCP, VPN, Active Directory
2mo
Save
Mark Applied
Hide
IT Service Desk Manager
Chicago or New York City or Toronto or London or Frankfurt or Tokyo or Hong Kong or Seoul or Sydney
$135k-$165k/yr HybridFull Time
Experience leading a distributed service desk, hands-on Tier 2/3 support, Microsoft 365 and Intune experience, Azure/AWS familiarity, VMware, networking fundamentals, PowerShell scripting, Jira Service Management, ITIL familiarity, strong communication and customer-service skills.
Microsoft 365, Microsoft Exchange Online, Microsoft Teams, Microsoft SharePoint Online, Microsoft OneDrive, Microsoft Intune, Microsoft Endpoint Manager, Microsoft Entra ID, Active Directory, Simeon Cloud, Windows 11, Windows Server, Azure, AWS, VMware, DNS, DHCP, VPN, Zscaler, Zoom, Jira Service Management, Jira, Confluence, PowerShell, Python, Dell, Apple, macOS, iOS, ChatGPT, Claude AI, Glean, Fireflies AI, Gemini
4w
Save
Mark Applied
Hide
Manager, IT Service Desk
New York, New York, United States
$140k-$160k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in service desk/IT support with 2–3 years leadership; strong ITIL knowledge, ServiceNow experience, endpoint/identity/collaboration/network expertise, data-driven incident/problem management, and strong communication.
ServiceNow, Microsoft 365, Microsoft Excel, Microsoft PowerPoint
1mo
Save
Mark Applied
Hide
Manager, IT Service Desk
Seattle, Washington, United States
$111k-$166k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years IT experience, 3+ years managing a service desk, ITILv4 certification, bachelor’s degree preferred, experience with service operations, product management practices, vendor management, and people leadership.
2mo
Save
Mark Applied
Hide
Senior Service Desk Manager
Albuquerque, New Mexico, United States
$104k-$166k/yr OnsiteFull Time
10+ YOE3+ MgmtU.S. citizen able to obtain/maintain DOE Q (Top Secret/SCI) clearance; HS diploma plus extensive experience (10+ years IT, 3+ years service desk/IT operations leadership); ServiceNow/ITSM and ITIL v4 required; experience with Windows end-user environments, SLA management, and AI/automation in ITSM.
ServiceNow, ITSM, Windows
2mo
Save
Mark Applied
Hide
Senior Service Desk Manager
Albuquerque, New Mexico, United States
$104k-$166k/yr OnsiteFull Time
10+ YOE3+ Mgmt10+ years progressive IT experience with 3+ years service desk/IT operations leadership, ITIL v4 Foundation required, ability to obtain DOE Q/Top Secret/SCI, ServiceNow and Windows experience, SLA/KPI management.
ServiceNow, ServiceNow AI, Windows
3w
Save
Mark Applied
Hide
Manager, IT Service Desk
Orange, California, United States
RemoteFull Time
7+ YOE3+ MgmtBachelor's degree or equivalent experience; 7+ years of IT support experience; 3+ years managing technical support teams; Service Desk operations, endpoint management, Microsoft Windows, networking, and IT asset management experience.
Microsoft Intune, Microsoft Windows, Microsoft 365, ManageEngine ServiceDesk, TCP/IP, LAN/WAN, SSAE18, NIST
2mo
Save
Mark Applied
Hide
MANAGER, IT SERVICE DESK (314A6226)
Minneapolis, Minnesota, United States
$77k-$115k/yr OnsiteFull Time
5+ MgmtRequires degree in IT/CS or related and at least 5 years of IT service desk management experience; strong people leadership, troubleshooting across platforms, and familiarity with service desk processes and best practices.
Microsoft Windows, macOS, Microsoft 365, Jira, Confluence
1mo
Save
Mark Applied
Hide
Senior Manager, Service Desk
Los Angeles, California, United States
$105k-$140k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's in technology,7+ years leading IT service desk,ITIL 3 or 4 required,ServiceNow experience,knowledge of Entra ID and Office 365,strong troubleshooting,training and stakeholder skills.
ServiceNow, Entra ID, Office 365, Microsoft, Apple
1mo
Save
Mark Applied
Hide
Service Desk Operations Manager
Washington, District of Columbia, United States
$100k-$125k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT service desk experience, 2+ years supervisory experience, experience with ticket management and SLAs, strong communication and process-improvement skills, ability to pass Public Trust background investigation.
ITSM, ITIL
Explore Jobs