255 service desk manager jobs at 144 companies in Wheaton, MD
3w
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Service Desk Manager
Washington or Bethesda
RemoteFull Time
5+ YOE5+ years in IT service management, strong leadership, ITIL Foundation required, bachelor\u0002s degree required, HDI preferred, experience with service desk/ticketing and analyzing performance, ability to obtain Public Trust.
3w
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Service Desk Manager
Washington or Virginia or Maryland
$89k-$152k/yr HybridFull Time
7+ YOE7+ years managing IT service desk operations (3+ in federal environment), ITIL Foundation, ServiceNow/Jira SM experience, Tier Zero and AI-enabled self-service experience, U.S. citizenship and ability to obtain Public Trust.
ServiceNow, Jira Service Management, Intune, Jamf
2mo
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Service Desk Manager
Washington, District of Columbia, United States
OnsiteFull Time
ITIL 4, multi-site service desk oversight, cloud-based ITSM platforms, escalation workflows, major incident coordination.
ServiceNow, BMC Helix, ITSM platform
3mo
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Service Desk Manager
Washington, District of Columbia, United States
$85k-$100k/yr OnsiteFull Time
4+ YOE1+ MgmtLead Service Desk role with 4+ years technical experience; Bachelor's degree required; ITIL and Microsoft 365/Azure certifications preferred.
Microsoft Office 365, Azure, ITIL
2w
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IT Service Desk Manager
Taneytown, Maryland, United States
OnsiteFull Time
5+ YOE5+ years service desk/IT support leadership, ITIL knowledge, bachelor\u0002s degree or equivalent experience, strong communication, stakeholder management, and team development skills.
Jira Service Management, ServiceNow, Freshservice, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows, Active Directory, Microsoft Power Automate, Power Apps
1w
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Service Desk Manager
Adelphi, Maryland, United States
OnsiteFull Time
10+ YOERequires a bachelor's degree in computer science or IT, or high school diploma plus 4 years, 10+ years of IT/service desk experience, active Secret clearance, IAT Level II certification, and Microsoft endpoint certification within 6 months.
Microsoft 365, Microsoft Office, Microsoft Windows 10, Microsoft Windows 11, Microsoft Server 2019
2w
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Service Desk Manager - Contingent
Arlington, Virginia, United States
OnsiteFull Time
5+ YOE5+ years managing IT service desk, CompTIA A+, ITIL v4 Foundations, Associate degree or equivalent experience, leadership, Windows 10 and OSX knowledge, experience with issue tracking/ServiceNow.
ServiceNow, Windows 10, OSX
2w
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Senior Manager, Service Desk
Herndon, Virginia, United States
$164k-$198k/yr HybridFull Time
Lead enterprise IT service desk operations with ITIL practices, major incident management, ITSM platforms, endpoint management (Intune/Autopilot), regulatory compliance (CMMC/NIST/ITAR), vendor management, and people leadership; Bachelor’s degree and ITIL certification preferred.
Jira Service Management, ServiceNow, Microsoft Intune, Autopilot
1mo
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IT Service Desk Operations Program Manager
Alexandria, Virginia, United States
$97k-$162k/yr OnsiteFull Time
8+ YOEBachelor's degree, minimum 8 years managing enterprise help desk/service desk operations, 8 years federal customer service experience, ITIL Foundation, ability to obtain Public Trust clearance.
1mo
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Service Desk Operations Manager
Washington, District of Columbia, United States
$100k-$125k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT service desk experience, 2+ years supervisory experience, experience with ticket management and SLAs, strong communication and process-improvement skills, ability to pass Public Trust background investigation.
ITSM, ITIL
4w
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Service Desk Manager
Lansdowne or Scottsdale or Dallas
$92k-$148k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's or equivalent,5+ years desktop/systems support or IT service management,2+ years supervisory experience,experience with Microsoft/Linux/Windows/iOS,AI-assisted tools familiarity,ability to travel.
Microsoft, Linux, Windows, iOS, ITSM, Claude, Copilot
1mo
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Service Desk Lead
Vienna, Virginia, United States
$80k-$100k/yr OnsiteFull Time
4+ YOERequires Top-Secret clearance, 4+ years related experience in 24/7 operations, bachelor's degree, experience managing service desk metrics, ticketing and staff performance, and delivering customer service and training.
1d
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Service Desk Lead
Washington, District of Columbia, United States
$82k-$120k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent experience, 5–8 years of IT service desk management, federal ITSM experience, ITIL 4 and ServiceNow expertise, major incident coordination, and ability to maintain public trust clearance.
ServiceNow, ITSM, ITIL 4, Configuration Management Database (CMDB), FISMA, NIST 800-53, DHS 4300A/B, TIC 3.0, FedRAMP, SLA, KPI, PWS, PMO, QA, SOP, RCA, CPAR, COR, GTM, ISSO
3w
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Scientific IT Service Desk Manager
Bethesda, Maryland, United States
$132k-$178k/yr OnsiteFull Time
3+ YOE3+ Mgmt3+ years managing multi-tier IT service desk in research/scientific environments; knowledge of scientific instruments and lab workflows; ITSM/ServiceNow experience; cybersecurity and stakeholder coordination skills.
ServiceNow, Windows, macOS, Linux, iOS, ITIL
2mo
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Service Desk Technician I
Nottingham, Maryland, United States
$22-$27/hr OnsiteFull Time
2+ YOEAssociate's degree (or IT certifications), 2 years help desk/IT support experience, strong communication and time-management, troubleshooting, ticketing, and customer service skills.
Microsoft PowerShell, Microsoft Windows 10, Microsoft Windows Server 2012, GPS, CIM
2mo
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Help Desk Manager
Tysons Corner, Virginia, United States
$120k-$135k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree with 5 years IT support,2 years help desk management,ITIL v4 certified,Secret clearance required,experience with service desk operations and performance management.
1mo
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IT Service Desk / Knowledge Base Manager – Level IV
Washington, District of Columbia, United States
OnsiteFull Time
10+ YOESenior-level leader with 10+ years in IT service desk/knowledge management, advanced troubleshooting, knowledge base management, data-driven process improvement, and ability to obtain Tier 3 background investigation.
1w
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Help Desk Manager
Fort Meade, Maryland, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree, 5 years of IT support experience, 2 years as a Help Desk Manager, ITIL v4 certification, and Secret clearance required; service desk ticketing software experience preferred.
Service Desk
2w
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Front Desk Manager
Washington, District of Columbia, United States
$65k-$68k/yr OnsiteFull Time
Experience training, scheduling and supervising front desk staff; cash and credit handling; revenue/rate management; guest service and problem resolution; familiarity with Opera and Synxis.
Opera, Synxis
2mo
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Front Desk Manager
Herndon, Virginia, United States
$66k-$106k/yr OnsiteFull Time
5+ YOEHigh school diploma, 5+ years front desk/guest services experience with supervisory experience, active Top Secret clearance, strong communication, organizational and problem-solving skills, and familiarity with property management/front office systems.
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