605 service excellence manager jobs at 361 companies in Fall River, MA
2w
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Global Operational Excellence Lead
Quincy or Princeton or Irvine or Austin or Atlanta or Boston or Sacramento
$120k-$203k/yr HybridFull Time
12+ YOE7+ Mgmt12+ years in cyber security or technology operations, 7+ years in production/ service management; expertise in public cloud, ITIL/ITSM, SRE/DevOps, operational governance, audit readiness, and AI-enabled automation.
AWS, Azure, GCP, SIEM, Security Lakehouse, SOAR, AI, SRE, DevOps, ITOM, ITSM, ITIL
1mo
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Senior Director Process Excellence - Global Business Services
Billerica or Boston or Riga or Schaffhausen
$229k-$332k/yr HybridFull Time
15+ YOE15+ years in GBS/shared services or transformation, Bachelor's required (MBA preferred), Lean Six Sigma Black Belt, process mining, RPA/automation, ERP experience, and strong leadership/change management skills.
Celonis, Power BI, RPA, IPA, SAP, Oracle, Workday, MS Dynamics, ServiceNow, AI, generative AI
3mo
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Field Service Manager
Norton or Boston
$65k-$85k/yr HybridFull Time
3+ YOE3+ years supervising or managing a team; strong mechanical/technical aptitude; coaching and performance management; excellent communication and organization; able to manage multiple priorities; proficient in Office and field service software.
Microsoft Office, field service software
1mo
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Customer Service Manager
Bellingham, Massachusetts, United States
$65k-$97k/yr OnsiteFull Time
1+ YOE1-3 years supervisory experience (retail grocery preferred). Responsible for managing front end, online pick-up, and cash office; hiring, training, labor relations, budgets, and customer service excellence. Bachelor's preferred or equivalent experience; strong communication and multitasking.
3mo
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Automotive Service Manager/ Assistant Manager
Brookline, Massachusetts, United States
$60k-$90k/yr OnsiteFull Time
2+ YOE2+ Mgmt2+ years store/service manager experience; general automotive knowledge; excellent customer service; strong communication and leadership skills; valid driver's license.
1mo
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Director, Enablement Excellence- Member Services
Boston, Massachusetts, United States
$130k-$175k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer support/knowledge/learning/quality with 5+ years people leadership; experience building AI-enabled knowledge, training, and quality programs; strong communication and stakeholder skills.
LMSs, knowledge bases, automated QA platforms, AI-powered coaching systems, AI
1mo
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Automotive Service witer-Service Advisor- Service Manager position
Bellingham, Massachusetts, United States
$20-$60/hr OnsiteFull Time
2+ YOEMinimum 2 years of service experience, general automotive knowledge, excellent customer service, communication, selling and leadership skills; ability to schedule, estimate, order parts, and supervise technicians.
1mo
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Retail Sales and Service Manager
Needham, Massachusetts, United States
$87k-$121k/yr OnsiteFull Time
10+ YOE10+ years retail banking experience, strong knowledge of consumer and small business products, bachelor’s degree preferred, proficient with Microsoft Excel, Microsoft PowerPoint and CRM, experience in sales operations or performance management.
Microsoft Excel, Microsoft PowerPoint, CRM
3mo
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Sales & Service Manager - Dedham, MA
Dedham, Massachusetts, United States
OnsiteFull Time
3+ YOE3+ MgmtRetail leadership 3-5 years; strong guest experience focus; excellent communication; ability to coach staff; proficient with MS Office; able to lift up to 50 lbs; flexible schedule.
MS Office
3w
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Service Administrator
Lakeville, Massachusetts, United States
$20-$28/hr OnsiteFull Time
Customer-service oriented with strong computer skills, proficiency in Microsoft Word/Excel/Outlook, excellent communication, time management, and basic math and reasoning abilities.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1mo
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Service Administrator
Middleborough, Massachusetts, United States
$20-$30/hr OnsiteFull Time
Experience in billing/customer service preferred; strong computer skills with Microsoft Word, Excel, Outlook; ERP experience a plus; excellent communication, time management, basic math and reasoning skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook, ERP
2mo
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Cost Manager
Boston, Massachusetts, United States
$84k-$110k/yr OnsiteFull Time
4+ YOEProvide cost management services including invoice validation, cost forecasting, change management, procurement, earned value and value engineering; bachelor's in related field plus 4 years' experience and people management required; advanced Excel skills.
Microsoft Excel
1mo
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Team Manager - Commercial Content
Boston or San Francisco or United States
$90k-$150k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years software services experience, 2+ years people management, experience leading customer-facing software consultants, operational excellence in services, ability to travel up to 25%.
2mo
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Guest Service Supervisor - Seasonal Flex
Centerville, Massachusetts, United States
$19-$22/hr OnsitePart Time
Supervise staff, manage cash, ensure store procedures, and deliver guest service excellence.
Point of Sale, Cash handling
1mo
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Senior Manager, Services GTM - NA
Boston, Massachusetts, United States
$150k-$180k/yr HybridFull Time
5+ Mgmt5+ years leadership in professional services or sales; experience at the sales–services interface, escalation management, enterprise/SaaS delivery, strong project management, C-level engagement, and excellent communication.
4w
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Public Service Coordinator
Boston, Massachusetts, United States
OnsiteFull Time
2+ YOEBachelor's degree plus 2–4 years relevant experience; project coordination, data analysis, report writing, client relations; proficiency with Microsoft Excel/Office; ability to travel and work flexible hours.
Microsoft Excel, Microsoft Office
1mo
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Senior Product Manager – Rural Health Managed Services
Boston, Massachusetts, United States
$158k-$232k/yr OnsiteFull Time
12+ YOEBachelor's degree, 12+ years product/managed services/SaaS operations experience, strong knowledge of cloud/DevOps/ITIL/ITSM/SRE, healthcare regulatory experience, excellent communication and stakeholder skills.
Jira, Azure DevOps, HL7, FHIR, TEFCA, USCDI, AWS, Azure, GCP, ITIL, IT Service Management (ITSM), Site Reliability Engineering (SRE)
3w
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Guest Service Agent
Watertown, Massachusetts, United States
$20-$22/hr OnsiteFull Time
Front desk or guest service experience preferred; strong customer service and communication; proficiency with property management systems, Microsoft Word and Microsoft Excel; cash handling and basic bookkeeping; ability to stand long periods and lift up to 10 lbs; flexible availability including evenings, weekends, and holidays.
property management systems, Microsoft Word, Microsoft Excel
1mo
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Membership Service Coordinator
Newton, Massachusetts, United States
$19-$22/hr OnsiteFull Time
High school diploma required; associate degree or college coursework preferred. Excellent customer service and communication, supervisory experience preferred, strong computer skills including Microsoft Office Suite and SGA Pulse, project management and DEIB commitment.
Microsoft Office Suite, SGA Pulse
18h
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Guest Service Associate
Cambridge, Massachusetts, United States
$21/hr OnsitePart Time
Provides reservation sales, manages guest accounts, supports check-in and check-out, and resolves guest issues while delivering excellent customer service.
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