25 software support analyst jobs at 23 companies in Gainesville, VA
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IT Support Analyst
Mountain View or McLean or New York City or Tampa
$90k-$105k/yrOnsiteFull Time
ID.me: Provides secure digital identity verification and authentication services.
2+ YOE2+ years desktop/IT support experience, Apple hardware/software troubleshooting, ticketing systems experience, ability to lift equipment up to 50 lbs, familiarity supporting AI-enabled productivity tools, strong customer service skills.
Howard University Hospital: Providing patient-centered medical care and comprehensive clinical services.
1+ YOEProvide end-user technical support across hospital locations, troubleshoot hardware/software/network issues, build OS images, and document ticket resolution. Requires 1+ years IT support or 8 years experience in lieu; knowledge of Windows, macOS, networking, Active Directory, and ServiceNow.
Microsoft Windows 10, Microsoft Windows, macOS, Microsoft Office, JAMF, SCCM, Active Directory, ServiceNow, Android, iOS
Carter Machinery: Sales and service of Caterpillar heavy equipment and machinery.
0+ YOEEntry-level construction technology support role; technical support experience preferred; travel to customer sites; strong communication and troubleshooting skills.
GNSS, site positioning, machine control, diagnostic tools, computers, tablets
HubbellNYSE: HUBB: Designs and manufactures electrical products and utility infrastructure solutions.
5+ YOE5+ years as a business/technical analyst supporting software product delivery; strong requirements, API/integration, workflow, data and acceptance-criteria skills; excellent communication and analytical ability.
Accenture Federal ServicesNYSE: ACN: Provides technology and consulting services to U.S. federal agencies.
5+ YOE5+ years experience as a functional analyst or cloud product/ business analyst supporting cloud modernization; active TS/SCI with Poly; strong multi-cloud (AWS, Azure, GCP) knowledge; experience with IaC, Jira, and cloud security frameworks.
Constellation Inc: Provides IT and data consulting services to federal agencies.
2+ YOEBachelor's preferred; 2+ years as a business/requirements/functional analyst for software projects; experience documenting processes, supporting UAT, and partnering with stakeholders; U.S. citizenship and ability to pass background investigation required.
Power Apps, Power Automate, Dataverse, Microsoft SharePoint, Visio, Figma, Balsamiq
CGINYSE: GIB: Provides information technology and business consulting services.
Experience in software solutions architecture, Agile/DevOps delivery, cloud (AWS/Azure), OpenShift, CI/CD, scripting (Python), proposal/capture support, and technical leadership for federal clients.
AWS, Microsoft Azure, Redhat OpenShift Container Platform (OCP), Jenkins, GitHub, GitLab, Python, Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Chenega Corporation: Provides professional government, defense, and facility support services.
High school diploma or GED, US residency/work history requirement, valid driver’s license and personally owned vehicle, top secret clearance, ability to analyze documents and use MS Office; experience with scanning software and shift work.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook
URAC: Independent nonprofit organization providing healthcare accreditation and quality standards.
5+ YOE5+ years as an analyst supporting users via system configuration; expert software configuration, relational databases, reporting, ITSM/ITIL v3 knowledge, MS Office proficiency, 3+ years project management, strong communication and troubleshooting skills.
Microsoft Dynamics, Salesforce.com, AccreditNet, SharePoint, MS Word, Microsoft Excel, MS PowerPoint, MS Access, MS Outlook, GotoMeeting, Webex, ITIL v3
FTI ConsultingNYSE: FCN: Global business advisory firm helping organizations manage change and risk.
3+ YOEBachelor's degree, 3+ years SAM or IT procurement experience, hands-on ServiceNow SAMPro experience, strong Excel and communication skills, ability to support audits and vendor true-ups.
ServiceNow SAMPro, Flexera, Snow, Aspera, Microsoft Excel, Microsoft PowerPoint
Lead IT Support Technician (Network/Telecom Analyst II)
Fairfax, Virginia, United States
$77k-$135k/yrOnsiteFull Time
Fairfax County: Providing public administration and services for Fairfax County residents.
1+ YOEProvide Tier II–III Windows support, administer Active Directory/SCCM, use ServiceNow, troubleshoot hardware/software/network issues, and serve as liaison for Capital Facilities; valid driver's license and criminal background check required.
SCCM, ServiceNow, Windows 11, Microsoft Office, Microsoft Teams, PowerShell, Windows Server 2025, Dell PC, iOS
CACINYSE: CACI: Provides information technology and professional services to government clients.
2+ YOE2+ years researching real estate and property tax records; litigation support experience; familiarity with legal research tools and litigation/document management software; strong written and oral communication and organization skills.
Relativity, Microsoft Excel, LEXIS, Westlaw, ArcGIS, ESRI, Trial Director, OnCue
ICFNASDAQ: ICFI: Provides strategic consulting and technology services to global organizations.
5+ YOEBachelor's degree (or equivalent experience), 5+ years as a business analyst supporting IT/software projects, experience with requirements, SDLC, data analysis, ETL/data mapping, Power BI and SQL, strong Excel/Visio/PowerPoint skills; background check and drug screen required.
Microsoft Excel, Microsoft Visio, Microsoft PowerPoint, Power BI, SQL, JIRA, Microsoft SharePoint, Microsoft Project
AmentumNYSE: AMTM: Provides engineering, technology, and mission support to government agencies.
5+ YOEMaster-level skills designing, implementing, and troubleshooting litigation support software; 5+ years hands-on experience with lit support tools, data migrations, and handling financial crimes/non-compliance cases; US citizenship and ability to obtain MRPT credentials.
Green Expert Technology: Provides engineering and technical services for government defense programs.
1+ YOEBachelor's degree or equivalent, DoD Secret clearance required, 1-2 years administrative support experience, MS Office and MS Project proficiency, Windows software installation, records management preferred.
Shared Drives, Microsoft SharePoint, Windows, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Project
GovCIO: Provides technology and mission support services to federal agencies.
9+ YOETS/SCI clearance required; analyze and document software business logic, lead requirements working groups, validate acceptance criteria, support Service Now sprint/story management, and work with SCRUM teams.
Lafayette Federal Credit Union: A member-owned credit union offering personal and business banking.
Experience administering virtual server environments, Microsoft Windows 10/11 and Windows Server (2016-2022), backup monitoring and testing, hardware/software installation, user account and permissions management, vendor support, and procedure documentation.
Microsoft Windows 10, Microsoft Windows 11, Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022
SAICNASDAQ: SAIC: Provides government and defense clients with technology and engineering services.
6+ YOE6+ years IT support experience, hardware/software troubleshooting, customer service, Microsoft Office/Windows 10, Active Directory account administration, telework capability, ability to obtain Public Trust.
Microsoft Office, Windows 10, Microsoft Active Directory, DFS, Powershell, AWS, Azure, OCI, VPN
ZoomInfoNASDAQ: GTM: Provides B2B contact data and sales intelligence software.
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
One Federal Solution: Provides professional and technical services to federal government agencies.
4+ YOEBachelor's in Computer Science or related field; eligible for Federal Public Trust; 4 years general + 2 years specialized in systems analysis, app support, databases, or software development; strong communication and problem-solving.