Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
640 support lead jobs at 358 companies in Hell's Kitchen, NY
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Support Lead, Flights
New York City, New York, United States
$90k-$110k/yr OnsiteFull Time
5+ YOE5+ years Sabre/GDS experience, 2+ years support or product ops, proficiency with Intercom/Front, Excel/Tableau/Omni, basic AI support tools, strong communication and attention to detail.
Sabre, GDS, Phase IV, ARC, NDC, Intercom, Front, Microsoft Excel, Tableau, Omni
1w
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Support Lead, Trading Platforms
New York, New York, United States
HybridFull Time
Experience in customer, production, trade, or operations support; strong communication, organization, troubleshooting, analytical, and incident-management skills. Trading platform and capital markets experience preferred.
Order Management System (OMS), Execution Management System (EMS), FIX Protocol, SQL, APIs, Grafana, Loki, Tempo, Mimir, Sentry
2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
1w
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Support Lead PT
Manhattan, New York, United States
$16/hr OnsitePart Time
1+ MgmtHigh school diploma or equivalent, 1+ year of management experience, strong verbal and written communication, multitasking, creative thinking, and composure under pressure.
Microsoft Excel
4d
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Electronic Trading Technologies Production Support Team Lead - Technology Support Lead
New York City, New York, United States
$147k-$200k/yr OnsiteFull Time
5+ YOERequires 5+ years supporting IT services, people-leadership experience, electronic trading expertise, production monitoring, incident management, cloud or on-premises systems, and knowledge of trading connectivity and market structure.
Smart Order Routers (SORs), FPGA, HFT, FIX, Java, Python, C++, .Net, machine learning, AI, public cloud
1w
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Technical Support Team Lead
New York City, New York, United States
$125k-$145k/yr HybridFull Time
3+ YOERequires 3–5 years of technical support engineering experience in SaaS, technical support team leadership, software troubleshooting, AI and automation expertise, strong communication, and preferably digital health or EHR experience.
EHR, Epic, Cerner, athenahealth, CoralLogic, Mixpanel, SQL, Zendesk, LLMs
2mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
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Customer Support Lead
New York City, New York, United States
HybridFull Time
5+ YOE5+ years building and running B2C support/operations, experience standing up support functions, strong AI automation and analytical skills, designing workflows and escalation paths, and hands-on issue resolution.
1mo
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IT Support Lead
New York City, New York, United States
$90k-$130k/yr OnsiteFull Time
5+ YOE5+ years IT support or operations experience; hands-on macOS and Windows administration; MDM and identity/SSO experience; Google Workspace and Slack administration; excellent troubleshooting and communication.
macOS, Windows, MDM, SSO, Google Workspace, Slack
5d
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NYC Accelerator Building Support Lead
New York City, New York, United States
$155k-$165k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in client services, program delivery, or related fields, including team leadership, operating model scaling, stakeholder and vendor management, reporting, and technical requirements delivery.
Salesforce
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Technical Lead / Exec IT Support
New York City, New York, United States
HybridFull Time
7+ YOERequires 7+ years in IT support, help desk, or systems administration; macOS, Apple hardware, Google Workspace, MDM, TCP/IP, endpoint management, troubleshooting, and communication skills. Shell or Python automation is a plus.
macOS, Apple, Google Workspace, Mosyle, TCP/IP, Shell, Python, Zero Trust, Zoom, Confluence, GitLab, Adobe, JetBrains, Zendesk, Cisco Meraki
2mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
1d
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Executive Support Ops Lead
New York City, New York, United States
$175k-$250k/yr OnsiteFull Time
10+ YOE10+ years in VIP, executive, trading floor support, or desktop engineering; Windows, iOS, macOS, video conferencing, MDM, networking, financial applications, and executive stakeholder support experience required.
Windows 11, iOS, macOS, Zoom, Webex, Microsoft 365 (O365), Microsoft Exchange, Microsoft Outlook, Microsoft OneDrive, Microsoft SharePoint, Bloomberg, Refinitiv Eikon, Microsoft Office, Intune, BlackBerry, SQL, MongoDB
1w
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Lead Application Support Engineer
Boston or Jersey City or Coppell
$75k-$150k/yr HybridFull Time
6+ YOE6+ years in application or production support, SRE, or related roles; bachelor's degree or equivalent; 24x7 production support; AWS, PostgreSQL, Snowflake, IBM MQ, Linux, ITSM, automation, and incident management experience.
Amazon Web Services (AWS), ECS, EC2, RDS PostgreSQL, AWS Glue, Kinesis, S3, CloudWatch Monitoring, IAM, Lambda, PostgreSQL, SQL, Snowflake, IBM MQ, Autosys, Linux, Unix, SFTP, Microsoft Copilot, ServiceNow, Splunk, Datadog, Dynatrace, DNS, TCP/IP
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Administrative Support Worker Lead - Eastchester Union Free School District
Eastchester, New York, United States
$25-$26/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years administrative support experience, strong written/interpersonal communication, and proficiency with Excel and Word.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, MS Office
3w
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Application Production Support Lead
Jersey City, New Jersey, United States
$100k-$150k/yr OnsiteFull Time
Experience in application production support, incident and problem management, strong troubleshooting, communication, Splunk and ServiceNow familiarity; BA/BS preferred.
Splunk, ServiceNow, Microsoft Office
3mo
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Lead Concierge
New York, New York, United States
OnsiteFull Time
High school diploma or GED; proven customer service; experience leading direct reports; proficient with Windows, Outlook, Excel, and Sunrise applications; ability to coordinate administrative tasks.
Microsoft Office, Outlook, Excel, Sunrise applications, Applicant Tracking System (ATS)
1mo
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Administrative Support Worker Lead - Eastchester Union Free School District
Eastchester, New York, United States
$25-$26/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years administrative support experience, proficiency in Microsoft Word and Excel, strong written/interpersonal communication and organizational skills.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, voicemail systems
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