661 support lead jobs at 372 companies in Mercerville, NJ
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Support Lead, Flights
New York City, New York, United States
$90k-$110k/yr OnsiteFull Time
5+ YOE5+ years Sabre/GDS experience, 2+ years support or product ops, proficiency with Intercom/Front, Excel/Tableau/Omni, basic AI support tools, strong communication and attention to detail.
Sabre, GDS, Phase IV, ARC, NDC, Intercom, Front, Microsoft Excel, Tableau, Omni
3w
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Lead Support Specialist
Philadelphia, Pennsylvania, United States
OnsitePart Time
2+ YOECurrent Pennsylvania child abuse, criminal and FBI clearances; high school diploma; minimum 2 years social service/admin experience; strong communication, community partnership, Microsoft and organizational skills.
Microsoft, Microsoft PowerPoint, Microsoft Excel
3w
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support lead
Cherry Hill, New Jersey, United States
$16/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year management experience, strong communication, multitasking, ability to lift ~25 lbs, flexible schedule including nights and weekends.
2w
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Support Lead, Trading Platforms
New York, New York, United States
HybridFull Time
Experience in customer, production, trade, or operations support; strong communication, organization, troubleshooting, analytical, and incident-management skills. Trading platform and capital markets experience preferred.
Order Management System (OMS), Execution Management System (EMS), FIX Protocol, SQL, APIs, Grafana, Loki, Tempo, Mimir, Sentry
2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
2w
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Technical Support Team Lead
New York City, New York, United States
$125k-$145k/yr HybridFull Time
3+ YOERequires 3–5 years of technical support engineering experience in SaaS, technical support team leadership, software troubleshooting, AI and automation expertise, strong communication, and preferably digital health or EHR experience.
EHR, Epic, Cerner, athenahealth, CoralLogic, Mixpanel, SQL, Zendesk, LLMs
3mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
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Sales Support Team Lead
Wayne, Pennsylvania, United States
$65k-$85k/yr HybridFull Time
3+ YOERequires 3+ years of sales support, client service, or related operations experience; strong communication, organization, problem-solving, workflow management, and Salesforce proficiency. Series 7 and 63 preferred.
Salesforce
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
3w
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Technology Support Lead
Feasterville-Trevose or Colorado or Florida or Massachusetts or New Jersey or Ohio or Pennsylvania or Tennessee or Texas or Washington
$85k-$115k/yr RemoteFull Time
3+ YOERequires 3+ years in technical support, IT operations, or support operations; ticket triage, root-cause analysis, incident management, project coordination, ticket-data analysis, and technical communication skills.
SaaS
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
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IT Support Lead
New York City, New York, United States
$90k-$130k/yr OnsiteFull Time
5+ YOE5+ years IT support or operations experience; hands-on macOS and Windows administration; MDM and identity/SSO experience; Google Workspace and Slack administration; excellent troubleshooting and communication.
macOS, Windows, MDM, SSO, Google Workspace, Slack
2mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
3w
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Technology Support Lead
Jersey City, New Jersey, United States
$143k-$190k/yr OnsiteFull Time
5+ YOE5+ years supporting Cisco network security and remote-access platforms, incident/change management, scripting/automation, ThousandEyes and monitoring experience; ability to work onsite five days/week and participate in on-call rotation.
Cisco ASA, Firepower Threat Defense, Identity Services Engine, Cisco Security Manager, Cisco Defense Orchestrator, FMC, FCM, ThousandEyes, Git, Ansible, Python, Wireshark, Splunk, ELK, Grafana, SOAR
1w
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NYC Accelerator Building Support Lead
New York City, New York, United States
$155k-$165k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in client services, program delivery, or related fields, including team leadership, operating model scaling, stakeholder and vendor management, reporting, and technical requirements delivery.
Salesforce
2mo
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Youth Support Shift Lead
Willingboro, New Jersey, United States
$22/hr OnsiteFull Time
2+ YOEHigh school diploma (minimum), 2+ years working with youth in out-of-home treatment, valid driver's license, background and clearance checks, ability to assist with daily living and behavior management; bachelor's in social work/human services/psychology/counseling preferred.
2w
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Technical Lead / Exec IT Support
New York City, New York, United States
HybridFull Time
7+ YOERequires 7+ years in IT support, help desk, or systems administration; macOS, Apple hardware, Google Workspace, MDM, TCP/IP, endpoint management, troubleshooting, and communication skills. Shell or Python automation is a plus.
macOS, Apple, Google Workspace, Mosyle, TCP/IP, Shell, Python, Zero Trust, Zoom, Confluence, GitLab, Adobe, JetBrains, Zendesk, Cisco Meraki
2mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
1d
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Support Systems Lead (NYC)
New York City, New York, United States
OnsiteFull Time
5+ YOERequires 5+ years in support operations or technical operations, hands-on Zendesk administration, SaaS integrations using APIs and webhooks, troubleshooting, prioritization, and cross-functional collaboration.
Zendesk, APIs, webhooks, Python, Replit
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