1,159 support service manager jobs at 562 companies in Boston, MA
3mo
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Attorney Support Manager
Boston, Massachusetts, United States
$140k-$160k/yr HybridFull Time
7+ YOESeven years cumulative experience; five years in a legal or professional services environment; high school diploma required; bachelor’s preferred.
3mo
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Attorney Support Manager
Boston, Massachusetts, United States
$140k-$160k/yr HybridFull Time
7+ YOE7+ years of cumulative experience with at least 5 years in a legal or professional services environment; leadership, planning, and staffing skills; high school diploma required, bachelor’s preferred.
4w
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Support Service Specialist
Lawrence, Massachusetts, United States
$18-$27/hr OnsitePart Time
High school diploma, computer skills, medical terminology; performs patient registration, specimen processing, inventory management, and patient education.
3w
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
1mo
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Manager, Service Solutions (Northeast Region)
United States or New York City or Boston or Maryland
$80k-$105k/yr FieldFull Time
5+ YOE5+ years in field service or technical support, people management preferred, P&L and budget experience preferred, Bachelor's degree or equivalent experience, experience with CRM/Salesforce and service/field tools, strong leadership and customer-focus.
Salesforce
1mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years experience; strong analytical, customer strategy, and sales strategy skills; client relationship management and team leadership experience.
1mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years experience; client-facing consulting skills, analytical thinking, customer and sales strategy expertise, team leadership and project management.
6d
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Manager - Platform Support
Boston, Massachusetts, United States
HybridFull Time
6+ YOE4+ MgmtRequires 6–8+ years in production support, service delivery, or platform operations; 4+ years of leadership; a bachelor's degree; IT operations expertise; and investment workflow experience.
ITSM, Charles River Investment Management Solution (CR-IMS), BNY Eagle, Heliograph Message Broker, Control-M, AutoSys, Tidal, ActiveBatch, HCL Workload Automation/Maestro, ServiceNow, Jira Service Management, Helix, Splunk, AppDynamics, Tableau, Microsoft Power BI, Microsoft Excel, Wellhub, EHR
2w
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Manager, Customer Support (Remote)
Bloomington or Amherst
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams, strong leadership and communication skills, problem-solving ability, and experience with cross-functional projects and support tools.
Microsoft Office Suite, Salesforce, Zendesk, Jira
2mo
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Service Center Manager
Methuen, Massachusetts, United States
$55k-$62k/yr OnsiteFull Time
Customer-service experience required; Bachelor's in a science field preferred (or relevant experience). Perform customer-facing support, clerical tasks, sample tracking, facility management; must lift up to 25 lbs and handle exposure-prone environments.
3w
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Manager of Student Support
Boston, Massachusetts, United States
HybridFull Time
3+ YOE3+ years teaching/coaching/managing in student support; experience with special education and multilingual learner compliance; ability to write IEPs, manage data systems, and communicate with stakeholders; proficiency with Microsoft Office and Google Suite.
Microsoft Office, Google Suite
3w
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Security Operations Support Manager
West Warwick, Rhode Island, United States
$65k-$71k/yr OnsiteFull Time
High school diploma or equivalent; prior team leader experience; experience in security, military, or protective services; responsible for payroll, scheduling, staffing, and personnel records management.
2mo
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Onsite AV Service Support Technician
Boston, Massachusetts, United States
$39-$45/hr OnsiteFull Time
Onsite AV technician experienced with UC platforms and AV hardware, strong troubleshooting, inventory management, Excel skills, basic-to-advanced networking knowledge, customer communication, and ability to coach junior staff.
Zoom, Teams, WebEx, Polycom, Logitech, DTEN, Crestron/Extron, Shure, Cisco, Brightsign/Appspace, Microsoft Excel
1w
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Business Support Manager II
Johnston, Rhode Island, United States
OnsiteFull Time
5+ YOERequires 5–10 years in trust, fiduciary services, wealth management, banking, risk, governance, or compliance; bachelor's degree preferred; strong analytics, reporting, project management, and communication skills.
Microsoft Office Suite, Microsoft Excel, Power BI, Microsoft Word, Microsoft PowerPoint
3w
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FT Assistant Manager Customer Service (538004)
Taunton, Massachusetts, United States
OnsiteFull Time
Manage customer service operations in a retail supermarket and support store goals as an assistant manager.
2mo
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Legal Support Specialist
Boston, Massachusetts, United States
$41-$49/hr HybridFull Time
5+ YOE5+ years in project management and client support; law firm or professional services experience preferred; strong MS Office skills; familiarity with AI tools; ability to work independently and meet deadlines.
Microsoft Office Suite, Word, PowerPoint, Excel, Outlook, AI platforms (Copilot, ChatGPT)
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
2mo
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Regional Service Manager
Stratford or Worcester or South Plainfield
$120k-$145k/yr HybridFull Time
3+ YOE1+ Mgmt3+ years in HVAC rental or similar, 1+ year supervisory experience, availability for after-hours support, willingness to travel up to 40%, proficiency with Microsoft Office and MRP or rental software; Associate's degree preferred.
Microsoft Office, MRP
1mo
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Patient Support Manager (Southwest)
Cambridge or United States
$110k-$165k/yr HybridFull Time
5+ YOEBachelor's preferred, 5+ years patient service/market access experience in pharma/healthcare, knowledge of payer systems (private, Medicare Part D, Medicaid), CRM and Excel proficiency, strong communication and problem-solving skills.
Salesforce.com, Microsoft Excel, Microsoft Outlook, Microsoft Word
2mo
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Assistant Service Manager - Worcester, MA
Worcester, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtManage service location operations, ensure safety and procedural compliance, lead and train technicians, dispatch work orders, and support customer engagement. Requires 2 years related automotive service management experience and relevant certifications (ASE C1 required).
LMS, MPI
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