399 support service manager jobs at 243 companies in Bothell, WA
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Facilities Support On-Site Manager
Seattle, Washington, United States
$100k/yrOnsiteFull Time
ADC Management Services: Provides management and technical services to federal government agencies.
5+ YOE5+ Mgmt5+ years managing comprehensive facilities support services for federal or similar contracts, experience with performance metrics, supervising multidisciplinary teams, and coordinating with government stakeholders.
Nintex: Software for automating and managing business processes.
5+ YOE5+ MgmtLead global IT support, manage follow-the-sun service delivery, 5+ years leading IT support/desk teams, experience with Microsoft 365/Entra ID/Intune and ITSM platforms, strong communication and stakeholder management.
Microsoft 365, Entra ID, Microsoft Intune, Zendesk, ServiceNow, Freshservice
Parametrix: Employee-owned engineering, planning, and environmental consulting firm.
10+ YOE3+ MgmtBachelor's or equivalent,10+ years IT support/service desk experience,3+ years leading support teams,experience with Microsoft 365,Entra ID,Intune,endpoint management,service improvements,and AI governance;US work authorization required.
FedEx FreightNYSE: FDXF: Provides less-than-truckload freight transportation and logistics services.
High school diploma/GED required; office and customer service experience preferred; strong phone, interpersonal, writing, typing/data-entry, ten-key, and time-management skills; ability to handle confidential information and learn computer systems.
Outreach: AI platform for sales engagement and revenue intelligence
3+ YOE3+ Mgmt3+ years managing IT/support teams, BS in CS/Engineering, experience with enterprise SaaS, escalations, incident and KPI management, mentoring leaders, and applying AI best practices.
COMC: Online marketplace and consignment platform for trading card collectors.
3+ YOE3+ years customer support leadership experience, hands-on Zendesk administration, people management, SOP/process design, data and KPI-driven decision making, strong communication and escalation management skills.
Long Tail Health Solutions: AI platform for healthcare revenue cycle and denial management.
5+ YOE2+ MgmtBachelor's degree required; 5+ years customer/product support experience with 2+ years leading support strategy; experience building/scaling support functions in healthcare SaaS; knowledge of ticketing platforms, SLAs, and support metrics.
FedEx FreightNYSE: FDX: Provides less-than-truckload freight transportation and shipping services.
High school diploma or GED, customer service and office experience preferred, strong phone, communication, basic math, typing/data entry and time-management skills, ability to use office equipment and learn computer systems.
Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yrOnsiteFull Time
PwC: Providing audit, tax, and management consulting services to businesses.
5+ YOEBachelor's degree and 5+ years experience; strong analytical, customer strategy, and sales strategy skills; client relationship management and team leadership experience.
Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yrOnsiteFull Time
PwC: Global provider of professional audit, tax, and consulting services.
5+ YOEBachelor's degree and 5+ years experience; client-facing consulting skills, analytical thinking, customer and sales strategy expertise, team leadership and project management.
Eco Electric & Plumbing: Provides residential electrical, plumbing, and HVAC maintenance and repair.
Leadership instincts, accountability, strong communication, coachability, ability to support and motivate electrical technicians, and willingness to learn operations and recruiting.
Compass GroupLondon Stock Exchange: CPG: Provides contract food and support services globally.
3+ YOE3+ years managing large or multiple projects, 2+ years web design/development, proficiency with HTML/CSS/JavaScript, experience with event booking/registration platforms, strong attention to detail and customer service.
HTML, CSS, JavaScript, Microsoft Outlook, Microsoft Excel, EventsAIR
Youthnet: Provides foster care and social services for Washington families.
5+ YOEMaster's or Bachelor's in social services OR 5 years' experience with children/youth; must pass WA criminal check, hold valid WA driver's license and insurance, complete preservice and annual trainings, and work flexible hours.
Director, Service & Support - Technology Operations (Hybrid - Seattle, WA)
Seattle, Washington, United States
$175k-$275k/yrHybridFull Time
Nordstrom: Operates luxury department stores and off-price retail outlets.
5+ YOEBachelor's degree,5+ years in technology operations or IT service management,experience managing service desk/field support,leadership and technical acumen,experience with SLAs,KPI tracking,and AI application to service operations.
Enterprise Support Manager, Devices and Services Enterprise Support (DES)
Seattle, Washington, United States
$143k-$193k/yrOnsiteFull Time
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE3+ Mgmt5+ years in managing teams; service delivery and SLA management; cross-functional collaboration; training and performance improvement experience.
Roseburg or Irvine or Liberty Lake or Phoenix or Tacoma
$70k-$120k/yrOnsiteFull Time
Columbia BankNASDAQ: COLB: Commercial and consumer banking services in the Western United States.
4+ YOE4+ MgmtManage loan servicing team, ensure operational accuracy, regulatory compliance, process improvement, and supervise hiring/ performance; 4+ years lending or bank operations and 4+ years management experience.
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
10+ YOE10+ years relevant experience with people leadership; cloud specialization; proven trusted-advisor consulting skills; C-level influencing; ability to manage support KPIs and drive customer value.
The Home DepotNYSE: HD: Operates retail stores selling home improvement and construction products.
Performs non-sales store support including order fulfillment, customer assistance, lot support, administrative tasks, cash management, and program compliance; must be detail-oriented with good time-management and integrity.
Ballard Spahr: Provides comprehensive legal advice and litigation services to organizations.
High school diploma or equivalent required; prior law firm or professional services experience preferred. Must have Microsoft Office and document management familiarity, strong communication, attention to detail, and ability to manage multiple priorities.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, PDF, Document Management System