721 support service manager jobs at 380 companies in Joppatowne, MD
2w
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Technical Support Manager
Linthicum, Maryland, United States
$120k-$140k/yr OnsiteFull Time
2+ MgmtRequires 2+ years of recent team leadership, desktop support experience, ITIL and formal service management knowledge, ITSM platform experience, Microsoft 365 proficiency, vendor management, and approximately 10% travel.
ITSM, ITIL, SysAid, ServiceNow, Microsoft 365, HP, Dell
1w
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IS Services & Support Manager
Baltimore, Maryland, United States
$105k-$132k/yr OnsiteFull Time
10+ YOEBachelor’s degree in information services, computer science, business, or related field; 10 years of progressive IS management or customer support experience; supervisory, project, vendor, and technical support expertise.
Information Technology (IT), ticket management systems
1w
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IS Services & Support Manager
Baltimore, Maryland, United States
$105k-$132k/yr OnsiteFull Time
10+ YOEBachelor's degree or equivalent experience, 10+ years in information services management or customer support, supervisory experience, project and change management, vendor management, troubleshooting, and continuous improvement skills.
5d
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Manager, IT Support Services
Dulles or Laurel or Philadelphia or Whitehall or Austin or Houston or Carrollton or Fort Worth or Corpus Christi or San Antonio or Los Angeles or Garden Grove or San Diego or San Francisco or Sacramento or Phoenix or Las Vegas or Saratoga Springs or Vancouver or Kennewick or Redmond
$91k-$157k/yr HybridFull Time
7+ YOE3+ MgmtBachelor’s degree or equivalent experience, 7+ years in IT support, 3+ years leading service desk teams, ITSM and queue management expertise, analytical and customer-service skills; ITIL preferred.
Microsoft 365, Windows, macOS, ITSM, AI
2mo
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Senior Manager IT Support
Silver Spring, Maryland, United States
$144k-$186k/yr OnsiteFull Time
8+ YOE2+ Mgmt2+ years supervisory experience; bachelor’s degree (or equivalent experience) and minimum 8 years IT support/operations experience. Experience in service delivery, incident management, disaster recovery, change control, vendor management, and KPI oversight.
2w
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Manager, Community Support
Baltimore or Aberdeen or Belcamp or Columbia or Edgewood or Eldersburg or Glen Burnie
$47k-$67k/yr OnsiteFull Time
2+ YOEBachelor's degree in a relevant human services field preferred, two years of case management or related experience, Microsoft Office proficiency, electronic records and billing experience, and a valid Maryland driver's license.
Microsoft Office Suite, Microsoft Excel, Microsoft Word, Sage, CareVoyant, iCM
8h
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Enterprise Service Delivery Manager
Rockville or United States
RemoteFull Time
Requires 7+ years technical operations management, 5+ years operations support or IT director experience, 2+ years IT consulting, ITIL framework experience, financial management, and strong client-facing leadership skills.
ITIL 4.0, LinkedIn Learning, Employee Assistance Program (EAP), Flexible Spending Accounts (FSA), Health Savings Account (HSA)
4w
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Federal Account Support Manager, (Clearance Required TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEU.S. citizen with active TS/SCI and full-scope polygraph; 6+ years supporting enterprise infrastructure or service delivery; expertise in mission-critical support, escalation management, and customer-facing delivery; ITIL or Mission Critical certification preferred.
HPE
1w
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Technical Service Manager
Baltimore, Maryland, United States
FieldFull Time
5+ YOERequires 5+ years of technical support experience, high school diploma or GED, HVAC certification or two-year degree preferred, customer service, communication, troubleshooting, project management, and public speaking skills.
Microsoft Teams, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, HVAC, Daikin STEP, D-STAR
4w
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Federal Account Support Manager, (Clearance Required TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEU.S. citizenship and active TS/SCI with poly required. Bachelor’s preferred (or associate +6+ years). Experience in customer-facing service delivery, technical account management, mission-critical support, ITIL and project management required; familiarity with HPE products preferred.
4w
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEUS citizen with active TS/SCI and full-scope polygraph required; 6+ years related experience preferred; experience in service delivery/TAM/CE roles, mission-critical/ITIL certifications, HPE product/support knowledge, project management and executive communication skills.
6d
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Community Support Specialist
Lancaster, Pennsylvania, United States
$21/hr OnsiteFull Time
Requires strong organizational, customer service, multitasking, and correspondence skills. Provides administrative support, coordinates work orders, maintains records, and assists managed communities.
3w
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Program Support Services Team Manager
Baltimore, Maryland, United States
$155k-$180k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree plus 10+ years of technical/operational/leadership experience or equivalent; experience in customer success, stakeholder engagement, and project/program/portfolio management; PMP and ITIL preferred.
IT Service Management (ITSM), ITIL
5d
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Manager, IT Support Services
Dulles or Laurel or Philadelphia or Whitehall or Austin or Houston or Carrollton or Fort Worth or Corpus Christi or San Antonio or Los Angeles or Garden Grove or San Diego or San Francisco or Sacramento or Phoenix or Las Vegas or Saratoga Springs or Vancouver or Kennewick or Redmond or United States or Colorado or California or Washington or Maryland or Virginia or District of Columbia
$91k-$157k/yr HybridFull Time
Bachelor’s degree or equivalent experience, 7+ years in IT support, 3+ years leading service desk teams, ITSM expertise, enterprise end-user environment knowledge, analytics, coaching, and process improvement skills.
Microsoft Windows, macOS, Microsoft 365, ITSM, AI
1mo
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Customer Care Service Support Coord
Capitol Heights, Maryland, United States
$30-$38/hr OnsiteFull Time
5+ YOEHigh school diploma, 5+ years service-industry experience managing service operations or scheduling; strong organizational, interpersonal, and computer skills; proficiency with Microsoft Office.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet business application
1w
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FT Assistant Manager Customer Service (544746)
Bear, Delaware, United States
OnsiteFull Time
Supports customer service operations in a full-time retail management position.
3w
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IT Service Desk Manager
Taneytown, Maryland, United States
OnsiteFull Time
5+ YOE5+ years service desk/IT support leadership, ITIL knowledge, bachelor\u0002s degree or equivalent experience, strong communication, stakeholder management, and team development skills.
Jira Service Management, ServiceNow, Freshservice, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows, Active Directory, Microsoft Power Automate, Power Apps
2d
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Preschool Operations Support Manager
Bear, Delaware, United States
$50k-$55k/yr OnsiteFull Time
2+ YOERequires a BA/BS in early childhood education or related field, 2+ years in licensed childcare, management/coaching experience, and specified childcare, regulatory, communication, and curriculum training.
1mo
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Direct Support Manager
Ellicott City, Maryland, United States
$23/hr OnsiteFull Time
High school diploma/GED, valid Maryland driver's license (<3 points), computer literacy (Microsoft Office, Google Mail, Carematic), ability to lift 25-30 lbs, leadership and supervision skills, complete required trainings.
Microsoft Office Suite, Google Mail, Carematic
3mo
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Medical Support Program Manager
Bethesda, Maryland, United States
$80k-$90k/yr OnsiteFull Time
1+ YOEOversee administrative and patient support operations; supervise staff; coordinate scheduling and records; ensure NIH compliance; 1+ year healthcare experience; authorized to work in US.
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