1,035 support service manager jobs at 519 companies in Middleton, MA
2d
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Service Delivery Manager
Boston or North America or Asia
$145k-$170k/yr HybridFull Time
12+ YOERequires 12+ years in application support, production operations, technology delivery, or managed services; global support-team leadership; service management expertise; and strong stakeholder and executive communication skills.
ServiceNow, ITIL, SRE, APIs
1mo
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Support Service Specialist
Lawrence, Massachusetts, United States
$18-$27/hr OnsitePart Time
High school diploma, computer skills, medical terminology; performs patient registration, specimen processing, inventory management, and patient education.
1mo
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
6d
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Customer Service Support Specialist
Worcester, Massachusetts, United States
$26-$30/hr OnsiteFull Time
3+ YOEAssociate degree in business, marketing, or related field; 3–5 years of customer service experience in manufacturing; Salesforce and ERP experience preferred; strong computer, multitasking, prioritization, and time-management skills.
Salesforce, QAD, Microsoft Office 365, ERP, MDM
2mo
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Manager, Service Solutions (Northeast Region)
United States or New York City or Boston or Maryland
$80k-$105k/yr FieldFull Time
5+ YOE5+ years in field service or technical support, people management preferred, P&L and budget experience preferred, Bachelor's degree or equivalent experience, experience with CRM/Salesforce and service/field tools, strong leadership and customer-focus.
Salesforce
2mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years experience; strong analytical, customer strategy, and sales strategy skills; client relationship management and team leadership experience.
3d
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Manager, Customer Support Engineering
San Francisco or Cambridge
OnsiteFull Time
6+ YOE2+ MgmtRequires 6+ years in customer-facing technical support or solutions engineering and 2+ years managing people, with experience in systems, reporting, logs, debuggers, firmware, Linux applications, and cloud services.
Linux
2w
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Manager - Platform Support
Boston, Massachusetts, United States
HybridFull Time
6+ YOE4+ MgmtRequires 6–8+ years in production support, service delivery, or platform operations; 4+ years of leadership; a bachelor's degree; IT operations expertise; and investment workflow experience.
ITSM, Charles River Investment Management Solution (CR-IMS), BNY Eagle, Heliograph Message Broker, Control-M, AutoSys, Tidal, ActiveBatch, HCL Workload Automation/Maestro, ServiceNow, Jira Service Management, Helix, Splunk, AppDynamics, Tableau, Microsoft Power BI, Microsoft Excel, Wellhub, EHR
1w
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Assistant Service Manager
Nashua, New Hampshire, United States
OnsiteFull Time
Manages front-of-house operations, supervises and trains employees, supports scheduling and sales, maintains food safety and cleanliness, and oversees responsible alcohol service compliance.
1w
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Dealership Service Manager - Portsmouth Chevrolet
Portsmouth, New Hampshire, United States
OnsiteFull Time
3+ YOERequires 3+ years as a service manager, high school diploma or higher, valid driver's license, clean driving record, customer service focus, and ability to support internal teams.
1mo
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Manager of Student Support
Boston, Massachusetts, United States
HybridFull Time
3+ YOE3+ years teaching/coaching/managing in student support; experience with special education and multilingual learner compliance; ability to write IEPs, manage data systems, and communicate with stakeholders; proficiency with Microsoft Office and Google Suite.
Microsoft Office, Google Suite
2mo
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Service Center Manager
Methuen, Massachusetts, United States
$55k-$62k/yr OnsiteFull Time
Customer-service experience required; Bachelor's in a science field preferred (or relevant experience). Perform customer-facing support, clerical tasks, sample tracking, facility management; must lift up to 25 lbs and handle exposure-prone environments.
2d
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Support Delivery Manager
United States or Cambridge
$105k-$190k/yr RemoteFull Time
8+ YOERequires 8 years of relevant experience, technical account management or customer success experience, data analysis, networking and cloud security knowledge, and strong customer communication skills.
DNS, HTTP, TCP/IP, LinkedIn Learning
2mo
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Onsite AV Service Support Technician
Boston, Massachusetts, United States
$39-$45/hr OnsiteFull Time
Onsite AV technician experienced with UC platforms and AV hardware, strong troubleshooting, inventory management, Excel skills, basic-to-advanced networking knowledge, customer communication, and ability to coach junior staff.
Zoom, Teams, WebEx, Polycom, Logitech, DTEN, Crestron/Extron, Shure, Cisco, Brightsign/Appspace, Microsoft Excel
5d
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Tenancy Support Manager - PSH - HSS
Chelsea or North America
$65k/yr FieldFull Time
3+ YOERequires 3+ years in tenancy support or similar functions, Permanent Supportive Housing administration knowledge, Windows, Word, and Google Apps proficiency, communication skills, a valid driver's license, and weekly Metro Boston travel.
Windows, Microsoft Word, Google Email, Google Apps, computer, tablet, mobile phone
4d
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Administrative Support Assistant
Boston, Massachusetts, United States
$48k-$55k/yr OnsiteFull Time
Associate's or bachelor's degree preferred; administrative, clerical, customer service, or office support experience preferred. Requires Microsoft Office proficiency, organization, communication, and time management skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
3mo
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Legal Support Specialist
Boston, Massachusetts, United States
$41-$49/hr HybridFull Time
5+ YOE5+ years in project management and client support; law firm or professional services experience preferred; strong MS Office skills; familiarity with AI tools; ability to work independently and meet deadlines.
Microsoft Office Suite, Word, PowerPoint, Excel, Outlook, AI platforms (Copilot, ChatGPT)
2d
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Residential Support Manager - Residential Living
Peabody, Massachusetts, United States
$60k-$63k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3+ years supporting people with disabilities, 3+ years supervisory or team leadership experience, a U.S. driver's license with 1 year driving experience, and proficiency with Microsoft Office and documentation systems.
HCSIS, Virtual Gateway, eHana, Electronic Health Records, Microsoft Office, HIPAA
2mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
2w
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Manager Technology Support Services
Boston or Chelsea
$88k-$96k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent education and experience; 5 years customer support experience including 2 years supervising; helpdesk, imaging, Windows, Mac, and Microsoft Office 365 experience.
Windows 10, Windows 11, Mac 15.X, Microsoft Office 365
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