1,444 support service manager jobs at 657 companies in Pennsylvania
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Service Support Manager - Exton, PA (1557683)
Exton, Pennsylvania, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ Mgmt3+ years managing service/installation or field operations teams; strong scheduling, organizational, communication, and technical aptitude; proficiency with Microsoft Outlook and Excel; experience with service ticket systems.
Microsoft Outlook, Microsoft Excel, Smart Service
1mo
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Field Service Manager
Allentown, Pennsylvania, United States
OnsiteFull Time
10+ YOEManage and train field service staff, develop training and product documentation, prepare budgets, support installations and services; bachelor’s or equivalent, ~10 years field/customer-facing experience, proficient with Microsoft Office, ~50% domestic travel.
Microsoft Office
2w
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Manager, Customer Support
California or Colorado or Georgia or Idaho or Illinois or Kansas or Massachusetts or Maryland or Michigan or Minnesota or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or Texas or Washington
$95k-$105k/yr RemoteFull Time
3+ YOE1+ MgmtRequires 3+ years in customer-facing technical support or client services and 1+ year in team leadership or management, plus technical troubleshooting, communication, process, automation, and runbook development skills.
AI
1mo
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Manager, Technical Support
Philadelphia, Pennsylvania, United States
HybridFull Time
5+ YOE2+ MgmtBachelor's degree,5+ years technical support experience,2+ years managing support teams,experience with payments and POS/PMS (Micros,Opera,Aloha,InfoGenesis),24/7 escalation management and after-hours availability,strong communication and leadership.
Micros, Opera, Aloha, InfoGenesis
1w
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Supervisor Customer Service Support
Pennsylvania or Delaware or New Jersey
$59k-$64k/yr RemoteFull Time
Experience supervising support staff in high-volume environments, troubleshooting users, analyzing complex problems, driving process improvements, and supporting staff development; knowledge of Verint and Timehub required.
Verint, Timehub, Microsoft Suite, Scheduling, Payroll
1w
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Manager, IT Support Services
Dulles or Laurel or Philadelphia or Whitehall or Austin or Houston or Carrollton or Fort Worth or Corpus Christi or San Antonio or Los Angeles or Garden Grove or San Diego or San Francisco or Sacramento or Phoenix or Las Vegas or Saratoga Springs or Vancouver or Kennewick or Redmond
$91k-$157k/yr HybridFull Time
7+ YOE3+ MgmtBachelor’s degree or equivalent experience, 7+ years in IT support, 3+ years leading service desk teams, ITSM and queue management expertise, analytical and customer-service skills; ITIL preferred.
Microsoft 365, Windows, macOS, ITSM, AI
2mo
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Senior Manager of Customer Support
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
1w
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Service Support Specialist (Quality Assurance)
Grand Rapids or Atlantic City or Southfield or Philadelphia or Fairfield or Vancouver
$21/hr OnsiteFull Time
Requires secondary education, strong English communication, computer literacy, problem-solving, analytical, decision-making, teamwork, service orientation, attention to detail, and people management skills.
JIRA, TTS, SST
2mo
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Customer Support Manager
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOEBachelor's in aerospace or logistics engineering required, 3+ years aviation/customer support experience, strong communication, MS Office and SAP proficiency, ability to travel domestically and internationally; Italian language a plus.
Microsoft Office, SAP
1mo
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Client Support Manager
Plano or Buffalo Grove or Chicago or Philadelphia or Dallas
$79k-$89k/yr HybridFull Time
3+ YOEBachelor's degree preferred, 3+ years building or managing client relationships, excellent communication and relationship-building skills.
2mo
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Water Client Service Manager / Project Manager - Philadelphia
Philadelphia, Pennsylvania, United States
$95k-$155k/yr HybridFull Time
5+ YOE5+ years in environmental engineering/consulting with business development experience; Bachelor's degree required; PA PE preferred; project management, client development, proposal support, and familiarity with WS+ and digital tools.
WS+
2w
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End-User Support Manager
Allentown, Pennsylvania, United States
$54k-$75k/yr OnsiteFull Time
3+ YOE3+ MgmtBachelor's degree in computer science or related field or comparable experience, plus 3+ years managing IT service desk staff and systems, hardware repairs, end-user support, inventory, and ticketing systems.
Windows, iOS, Google, ServiceNow, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, LDAP
2w
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Product Manager - Customer Support Systems
Pittsburgh, Pennsylvania, United States
$165k-$195k/yr OnsiteFull Time
7+ YOEBachelor's degree and 7+ years relevant experience, including 5+ years in product management for support technology or complex products. Requires systems thinking, analytics, service design, AI, and communication skills.
CRM, KDS, Otter, APIs, HSA
2w
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Product Manager - Customer Support Systems
Pittsburgh, Pennsylvania, United States
$165k-$195k/yr OnsiteFull Time
7+ YOEBachelor's degree and 7+ years relevant experience, including 5+ years in product management for customer support technology or complex products. Requires systems thinking, analytics, service design, automation, and communication skills.
CRM, KDS, Otter, APIs, HSA, 401(k)
1w
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Community Support Specialist
Lancaster, Pennsylvania, United States
$21/hr OnsiteFull Time
Requires strong organizational, customer service, multitasking, and correspondence skills. Provides administrative support, coordinates work orders, maintains records, and assists managed communities.
1w
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Manager, IT Support Services
Dulles or Laurel or Philadelphia or Whitehall or Austin or Houston or Carrollton or Fort Worth or Corpus Christi or San Antonio or Los Angeles or Garden Grove or San Diego or San Francisco or Sacramento or Phoenix or Las Vegas or Saratoga Springs or Vancouver or Kennewick or Redmond or United States or Colorado or California or Washington or Maryland or Virginia or District of Columbia
$91k-$157k/yr HybridFull Time
Bachelor’s degree or equivalent experience, 7+ years in IT support, 3+ years leading service desk teams, ITSM expertise, enterprise end-user environment knowledge, analytics, coaching, and process improvement skills.
Microsoft Windows, macOS, Microsoft 365, ITSM, AI
2w
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Field Service Support Technician - Philadelphia
Philadelphia or Bala Cynwyd
$15/hr FieldFull Time, Part Time
Valid driver's license, basic computer and electronic equipment skills, ability to install hardware, follow instructions, manage tasks independently, travel locally, lift 40 pounds, and climb stairs.
fax machine, PC, laptop, cell phone
2w
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Field Support Manager
Pittsburgh, Pennsylvania, United States
$55k-$70k/yr FieldFull Time
Hospitality leadership experience preferred; requires communication, organization, problem-solving, basic Microsoft Office skills, a driver's license, insurability, and willingness to travel extensively.
Microsoft Office
3w
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Sales Support Manager
Bridgeville, Pennsylvania, United States
OnsiteFull Time
3+ YOERequires 3+ years in sales operations, business operations, technology services, or administration; CRM, Microsoft 365, vendor portal, communication, organization, problem-solving, and process improvement skills.
Microsoft 365, CRM, vendor portals, Microsoft licensing programs, cloud services, SSL certificates, firewalls, SPLA
2w
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CUSTOMER SERVICE DEPARTMENT MANAGER
Bethel Park, Pennsylvania, United States
OnsiteFull Time
Experience leading customer service associates, coaching and evaluating performance, resolving customer problems, and supporting online order pickup services.
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