1,273 support service manager jobs at 650 companies in Redland, MD
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Project Support/Customer Service Manager - VAXCOM
Springfield, Virginia, United States
$104k-$181k/yr OnsiteFull Time, Temporary
Four-year degree with 12 years' related experience, or 16 years without a degree; 5 years' customer service experience; classified-environment experience; driver's license; active TS/SCI clearance with polygraph.
Microsoft Office
3mo
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Support Center (Service Desk) Manager
Arlington, Virginia, United States
OnsiteFull Time
3+ YOESecret Clearance; at least 3 years in a business or IT field; HDI certification preferred (toward HDI Support Center Director within 12 months).
ITIL v3/v4, Service Desk tooling
1mo
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Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
1mo
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Service Delivery Manager
McLean, Virginia, United States
$146k-$234k/yr OnsiteFull Time
12+ YOE12+ MgmtCurrent TS/SCI with polygraph, 12+ years leadership managing large service contracts and teams, experience supporting Intelligence Community or federal customers, strong executive communication and mentoring skills; PMP and related degree preferred.
1mo
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Service Delivery Manager
McLean, Virginia, United States
$146k-$234k/yr OnsiteFull Time
12+ YOETS/SCI with polygraph, 12+ years leadership experience, experience supporting Intelligence Community or federal customers, proven management of 100+ personnel, program delivery and risk management skills.
2w
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Technical Support Manager
Linthicum, Maryland, United States
$120k-$140k/yr OnsiteFull Time
2+ MgmtRequires 2+ years of recent team leadership, desktop support experience, ITIL and formal service management knowledge, ITSM platform experience, Microsoft 365 proficiency, vendor management, and approximately 10% travel.
ITSM, ITIL, SysAid, ServiceNow, Microsoft 365, HP, Dell
1mo
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User Support Manager
Quantico, Virginia, United States
$90k-$125k/yr OnsiteFull Time
5+ YOEBachelor's or 7 years' IT support experience, 5+ years preferred; prior team lead/service desk experience; active Top Secret clearance with TS/SCI eligibility; strong incident management, communication, and leadership skills.
1w
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IS Services & Support Manager
Baltimore, Maryland, United States
$105k-$132k/yr OnsiteFull Time
10+ YOEBachelor’s degree in information services, computer science, business, or related field; 10 years of progressive IS management or customer support experience; supervisory, project, vendor, and technical support expertise.
Information Technology (IT), ticket management systems
1w
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IS Services & Support Manager
Baltimore, Maryland, United States
$105k-$132k/yr OnsiteFull Time
10+ YOEBachelor's degree or equivalent experience, 10+ years in information services management or customer support, supervisory experience, project and change management, vendor management, troubleshooting, and continuous improvement skills.
1w
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Manager, IT Support Services
Dulles or Laurel or Philadelphia or Whitehall or Austin or Houston or Carrollton or Fort Worth or Corpus Christi or San Antonio or Los Angeles or Garden Grove or San Diego or San Francisco or Sacramento or Phoenix or Las Vegas or Saratoga Springs or Vancouver or Kennewick or Redmond
$91k-$157k/yr HybridFull Time
7+ YOE3+ MgmtBachelor’s degree or equivalent experience, 7+ years in IT support, 3+ years leading service desk teams, ITSM and queue management expertise, analytical and customer-service skills; ITIL preferred.
Microsoft 365, Windows, macOS, ITSM, AI
2mo
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Senior Manager IT Support
Silver Spring, Maryland, United States
$144k-$186k/yr OnsiteFull Time
8+ YOE2+ Mgmt2+ years supervisory experience; bachelor’s degree (or equivalent experience) and minimum 8 years IT support/operations experience. Experience in service delivery, incident management, disaster recovery, change control, vendor management, and KPI oversight.
3w
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Manager, Community Support
Baltimore or Aberdeen or Belcamp or Columbia or Edgewood or Eldersburg or Glen Burnie
$47k-$67k/yr OnsiteFull Time
2+ YOEBachelor's degree in a relevant human services field preferred, two years of case management or related experience, Microsoft Office proficiency, electronic records and billing experience, and a valid Maryland driver's license.
Microsoft Office Suite, Microsoft Excel, Microsoft Word, Sage, CareVoyant, iCM
1mo
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Federal Account Support Manager, (Clearance Required TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEU.S. citizen with active TS/SCI and full-scope polygraph; 6+ years supporting enterprise infrastructure or service delivery; expertise in mission-critical support, escalation management, and customer-facing delivery; ITIL or Mission Critical certification preferred.
HPE
1mo
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Customer Care Service Support Coord
Capitol Heights, Maryland, United States
$30-$38/hr OnsiteFull Time
5+ YOEHigh school diploma or equivalent and 5+ years of service industry experience managing service operations or scheduling. Requires organization, communication, data management, prioritization, and Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2d
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Enterprise Service Delivery Manager
Rockville or United States
RemoteFull Time
Requires 7+ years technical operations management, 5+ years operations support or IT director experience, 2+ years IT consulting, ITIL framework experience, financial management, and strong client-facing leadership skills.
ITIL 4.0, LinkedIn Learning, Employee Assistance Program (EAP), Flexible Spending Accounts (FSA), Health Savings Account (HSA)
1w
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Technical Service Manager
Baltimore, Maryland, United States
FieldFull Time
5+ YOERequires 5+ years of technical support experience, high school diploma or GED, HVAC certification or two-year degree preferred, customer service, communication, troubleshooting, project management, and public speaking skills.
Microsoft Teams, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, HVAC, Daikin STEP, D-STAR
3w
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
1mo
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Federal Account Support Manager, (Clearance Required TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEU.S. citizenship and active TS/SCI with poly required. Bachelor’s preferred (or associate +6+ years). Experience in customer-facing service delivery, technical account management, mission-critical support, ITIL and project management required; familiarity with HPE products preferred.
1d
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Manager, Perioperative Support
Fairfax, Virginia, United States
$73k-$119k/yr OnsiteFull Time
5+ YOE2+ MgmtAssociate degree or equivalent experience, BLS upon start, five years in perioperative systems and processes, and two years of supervisory or management experience.
1mo
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEUS citizen with active TS/SCI and full-scope polygraph required; 6+ years related experience preferred; experience in service delivery/TAM/CE roles, mission-critical/ITIL certifications, HPE product/support knowledge, project management and executive communication skills.
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