35 technical customer success manager jobs at 26 companies in Dyer, IN
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Technical Customer Success Manager
Chicago or United States
$120k-$160k/yrRemoteFull Time
Inriver: Cloud platform for managing and syndicating product information.
3+ YOEBachelor's degree preferred, 3+ years in customer success or related SaaS roles; strong knowledge of PIM, APIs, integrations, digital commerce; excellent communication, analytical and consultative skills.
Inriver, Product Information Management (PIM), APIs, SaaS
PPRO: Provides infrastructure for businesses to accept local payment methods.
2+ YOE2+ years in customer success/operations/technical account management (payments/fintech preferred), native/professional English, technical aptitude with APIs, strong communication and data analysis skills.
Ohio or United States or Colorado or Illinois or Chicago or Maryland or New York or New York City or Rochester or New Jersey
$68k-$113k/yrRemoteFull Time
RELXLondon Stock Exchange: REL: Provides information-based analytics and decision tools for professional customers.
Requires a JD and experience with law firms, legal professionals, or legal technology, plus customer success, account management, consulting, or enterprise software experience. Proficiency with Salesforce, Gong, Seismic, Tableau, and AI tools required.
3+ YOE3+ years in customer success/account management or related role with enterprise customers; experience engaging senior stakeholders, mapping workflows, and activating AI use cases; strong communication and technical-business fluency.
Darktrace: Provides AI-driven cybersecurity platforms for autonomous threat response.
3+ YOE3+ years in technical customer-facing roles, knowledge of enterprise cybersecurity/networking/cloud/SaaS, ability to drive adoption and retention, strong communication and stakeholder management.
SPARETECH: A software building AI-powered maintenance and spare-parts solutions to reduce MRO spend and optimize inventory for manufacturers.
1+ YOE1-3 years in Customer Success, Solutions Engineering, Support, or Technical Sales (software or manufacturing preferred); strong stakeholder management, problem-solving, product knowledge, and self-starter mindset.
United States or Arizona or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island or Alaska or Colorado or Texas or Illinois or Washington or Austin or Boulder or Chicago or Dallas or Denver or Houston or Seattle or District of Columbia
$66k-$88k/yrRemoteFull Time
SamsaraNYSE: IOT: Connected Operations Cloud platform for physical operations and IoT.
2+ YOE2+ years customer success/account management/sales experience, enterprise SaaS preferred; strong communication, problem-solving, stakeholder management, technical product experience, and a bachelor's degree.
Nexthink: Provides software to manage and optimize digital employee experiences.
5+ YOE5+ years customer success experience with enterprise SaaS, ability to drive adoption and renewals, strong business acumen, technical aptitude, presentation and stakeholder management skills.
Ohio or United States or Colorado or Illinois or Chicago or Maryland or New York or New York City or Rochester or New Jersey
$68k-$113k/yrRemoteFull Time
LexisNexisNYSE: RELX: Global provider of legal, regulatory, and business information analytics.
JD required with law firm, legal professional, or legal technology experience. Requires customer success, consulting, account management, or enterprise software experience and proficiency with CRM, analytics, and AI tools.
Stripe: Provides online payment processing and financial infrastructure for businesses.
6+ YOE6+ years client-facing customer success or equivalent experience with payments/fintech and consumption-based SaaS; strong executive presence and stakeholder management; consultative and technical skills.
MongoDBNASDAQ: MDB: Cloud-based document database platform for software application development.
7+ YOE7+ years in technical customer-facing roles, 4+ years accountable for enterprise customer health/revenue, strong verbal/written communication, ability to influence technical and business outcomes, bachelor’s in CS/STEM or equivalent experience.
Customer Success Manager, Senior Manager - Global Public Sector (State & Local)
San Francisco or Arizona or Chicago or Denver or Seattle
$123k-$227k/yrHybridFull Time
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
10+ YOE10+ years in customer success, SaaS platform management, or related work; enterprise customer experience; Salesforce Service Cloud expertise; ability to communicate with technical and executive stakeholders.
Salesforce Service Cloud, Omni-Channel, Digital Engagement, Service Cloud Voice, Einstein AI for Service, Agentforce, AI, Data Cloud
ServiceNowNYSE: NOW: Enterprise cloud platform for digital workflow automation.
5+ YOEBachelor's degree and 5+ years in account management, implementation, or SaaS sales; enterprise deployment experience, technical solution expertise, relationship building, and willingness to travel 10–25%.
Agentic AI, LLMs, Reasoning Engine, Microsoft ServiceNow
12+ YOE5+ Mgmt12+ years in customer success/engineering/support with 5+ years of leadership; experience in enterprise SaaS or cybersecurity; strong technical, communication, and strategic skills.
WellRight: Provides employee wellness and engagement software platforms.
10+ YOE10+ Mgmt10+ years leading customer success or related teams in SaaS/technology, strong people leadership, operational execution, analytical skills, bachelor\u0000s degree required (advanced preferred), technical aptitude, travel up to 5%.
Customer Success Manager, Data and Research Products
Chicago, Illinois, United States
$71k-$108k/yrHybridFull Time
MorningstarNASDAQ: MORN: Provides independent investment research, data, and analytics.
2+ YOEBachelor's degree required; 2+ years of client service, training, or sales experience; technical understanding of data systems; investment data and financial analysis knowledge; organization, communication, and travel skills.
Harness: AI-powered platform for automating software delivery and DevOps.
5+ YOE5+ years in customer success/technical account management or professional services in SaaS; program-management experience; proficiency with Salesforce, Gainsight, Jira; strong executive and technical communication; B.S. or equivalent experience.
Podium: AI-powered customer communication and lead management for local businesses.
10+ YOE10+ years in customer success/account management/services with team management experience; experience in dealerships, automotive or complex B2B SaaS; strong customer-facing and technical aptitude; willing to travel ~50% across East Coast.
Qureos: AI-powered recruitment platform automating candidate sourcing and screening.
Client success or account management experience, strong communication, technical aptitude, problem-solving, organization, and ability to manage multiple accounts remotely; ERP or BI experience preferred.
Agentic AI, Generative AI, IDP, RPA, Big Data, ERP, BI, AI