142 technical customer support jobs at 102 companies in Annapolis, MD
2w
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
1mo
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Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
1mo
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
1d
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Technical Support Specialist (INDG)
Arlington, Virginia, United States
$63k-$97k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent education and experience, 3–5 years of client or technical support experience, strong troubleshooting, analytical, written, and verbal communication skills.
SaaS, enterprise software
1mo
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Customer Support Operations
Louisville or New York City or Washington or Chicago or Reston or Crum Lynne or Boca Raton
$18-$26/hr HybridFull Time
4+ YOE4+ years customer support/helpdesk or telecom experience (3+ years technical application support), strong telecom knowledge (LNP, routing, IP), CRM and Microsoft Office proficiency, analytical and communication skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Salesforce, CRM
2w
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Technical Support Agent (Access)
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
2+ YOE2+ years technical support experience with electronics and networking, intermediate Linux knowledge, strong verbal/written communication, problem-solving, and ability to learn hardware/software; experience with ticketing systems.
Zoho Desk, Linux
3w
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Technical Product Support Specialist
New York or Washington
$80k-$90k/yr RemoteFull Time
2+ YOE2+ years in customer-facing technical/product support for SaaS, experience with ticketing systems, OSINT tools, Claude and N8N, strong written/verbal communication and problem-solving skills.
JIRA, Zendesk, Freshdesk, Claude, N8N, Salesforce, Microsoft Excel
1mo
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Technical Support Engineer
Washington, District of Columbia, United States
HybridFull Time
3+ YOE3+ years in technical/customer support for SaaS, experience with ticketing platforms (Salesforce, Freshdesk, Jira), troubleshooting REST/GraphQL/SQL/MongoDB issues, basic Python, strong communication and stakeholder management.
Salesforce, Freshdesk, Jira, REST APIs, GraphQL, SQL, MongoDB, Python
1d
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Technical Support Engineer (Hybrid/Columbia MD)
Columbia, Maryland, United States
HybridFull Time
2+ YOEBachelor's degree in a technical field or equivalent experience, 2+ years in networking and systems administration, enterprise technical support experience, security knowledge, strong analytical and communication skills.
TCP/IP, Linux, Unix, macOS, Windows, Nessus, JIRA, Salesforce, Zendesk, Splunk, ElasticSearch, SQL, Oracle, MySQL, MSSQL, VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, DISA, HIPAA, CIS, ISO 27001, Wireshark, PCAPs, Large Language Models (LLMs)
2d
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Technical Support Engineer
Ashburn or Washington
$30-$35/hr OnsiteFull Time
Hands-on desktop support and provisioning experience; imaging, asset management, device shipping, cabling, and strong customer service skills required.
Endpoint Central, Dell hardware diagnostics, Verizon, Symmetry, MFA, Microsoft Group Policy
1mo
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Customer Support Specialist – USA
Washington or Israel or North America
HybridFull Time
5+ YOE5+ years technical support experience with complex software-hardware systems; strong networking (TCP/IP, routing, switching, firewalls), Linux, log analysis, troubleshooting, and collaboration with engineering; excellent English communication.
Linux, TCP/IP, RF
1w
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Technical support - (Chantilly, VA - ON SITE)
Herndon, Virginia, United States
$46k-$85k/yr OnsiteFull Time
2+ YOE2 years field support experience, hardware/software troubleshooting for Windows/Mac/iOS/Android, imaging/SCCM, Active Directory, VPN and printer support; able to lift 45 lbs and provide customer-facing service.
Windows XP, Windows 10, Windows 11, Mac OS, iOS, Android, Active Directory, MS Office, OS365, SCCM, VPN
4w
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Technical Support Engineer (Junior to Senior)
Annapolis Junction, Maryland, United States
OnsiteFull Time
Customer-facing technical support experience, ability to read and debug XML/JSON, strong troubleshooting and communication skills, ability to manage multiple issues, bachelor's in computer science/engineering or related.
XML, JSON, REST, SOAP, SQL, Jira, Zendesk, ServiceNow, Microsoft SharePoint, Power BI, Power Apps, Power Automate
3d
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Senior Customer Support Specialist (Bilingual Spanish required)
Baltimore, Maryland, United States
$75k-$85k/yr RemoteFull Time
3+ YOE3+ years customer/member technical or SaaS support experience, bilingual Spanish/English, strong communication, ticketing experience, independent problem solving, and ability to build basic reports.
4d
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Specialist, Global Technical Support
Baltimore, Maryland, United States
$149k-$161k/yr RemoteFull Time
5+ YOEBachelor's in engineering/computer science (or foreign equivalent) and 5+ years post-sales support experience on specified optical/network products; experience with DWDM, routing protocols, UNIX/Linux, scripting, test equipment, and customer-facing troubleshooting.
OnePlanner, Optical Modeler, One Control, OMEA, MCP, SONET, SDH, OTN, Carrier Ethernet, OSPF, IS-IS, TCP/IP, Photonic, DWDM, RAMAN, UNIX, LINUX, VxWorks, Oracle, MySQL, traffic generator, OSA, OTDR, power meter, Restful APIs, websockets, python, Swagger, Postman
3d
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Student Technical Support Assistant I_On-Campus FWS
Washington, District of Columbia, United States
$19/hr OnsitePart Time
Entry-level student role; training provided. Provide basic technical support, customer service, multitask, and communicate effectively in-person and remotely.
1mo
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VP of Customer Support and Implementations
Washington or Raleigh or Durham or Chapel Hill or Denver or Colorado Springs or Dallas or Fort Worth
$240k-$280k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in technical customer support/professional services with 7+ years managing managers; DoD Top Secret/SCI eligible clearance ability; experience with Kubernetes, government cloud, SLAs, and data-driven operations.
Kubernetes, AWS GovCloud, Azure Government, GCP, Jira, GitLab, PagerDuty, GitOps
2mo
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Tier 2 APR Technical Support
Washington, District of Columbia, United States
OnsiteFull Time
Provide Tier 2 escalation support for hardware, software, networking, account management, and telecommunications in a federal IT environment; strong troubleshooting, customer service, and ticketing system experience required.
Remedy, Service Now, Microsoft Outlook, Microsoft Teams, Microsoft Office 365, Microsoft SharePoint Online, Active Directory, Windows 10, Windows 11, VPN, VTC, VoIP, WITS
2mo
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Technical Support Consultant, Power Platform
McLean, Virginia, United States
HybridFull Time
3+ YOE3+ years with Dynamics 365/Dataverse, 2+ years customer-facing support, ability to debug C#/JavaScript/Power Automate, KingswaySoft ETL experience, strong communication and troubleshooting skills.
Microsoft Dynamics 365, Dataverse, Power Automate, Power Apps, KingswaySoft (SSIS Integration Toolkit for Dynamics 365), SSIS, Azure Functions, Logic Apps, Application Insights, Azure DevOps, XrmToolBox, SQL, C#, JavaScript, JSON, REST APIs, Power Platform CLI
2w
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Technical Trainer & Application Support Specialist
Washington, District of Columbia, United States
HybridFull Time
7+ YOEActive Secret clearance, 7+ years combined training and technical support experience, Bachelor's degree or equivalent, instructional design and help-desk (Tier 1/2) expertise, strong communication and customer service skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft SharePoint, Microsoft Teams, Adobe Captivate, Camtasia, Articulate Storyline, ServiceNow, Jira Service Management