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232 technical customer support jobs at 166 companies in San Jose, CA

3w
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Authorium
Authorium: Cloud-based administrative operations platform for government agencies.
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
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1mo
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Hercules
Hercules: AI-powered platform for building applications and websites.
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
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2mo
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Technical Customer Support Representative
Pleasanton, California, United States
$24-$30/hr OnsiteFull Time
Vagaro
Vagaro: Cloud-based management platform for beauty and wellness businesses.
2+ YOE2+ years front-line high-volume support experience; troubleshooting SaaS applications and hardware on PC/Mac/iOS/Android; strong written/verbal communication; typing >50 WPM; ability to work weekends and holidays; meet support KPIs.
Vagaro platform, Zendesk, IVR, HTML, XML, PC, Mac, iOS, Android
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1w
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
San Francisco Compute Company
San Francisco Compute Company: Operate a liquid marketplace for trading GPU compute contracts.
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
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2mo
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Technical Support Engineer
San Francisco or New York City or London or Sydney
$90k-$125k/yr OnsiteFull Time
Sigma Computing
Sigma Computing: Cloud-native analytics platform featuring a spreadsheet-style interface.
2+ YOEBachelor's in a technical field required, 2+ years in a customer-facing technical role, strong SQL proficiency and query performance troubleshooting, data modeling and visualization skills, experience supporting cloud services preferred.
SQL, Snowflake, Redshift, BigQuery, GCP, AWS, Python
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1mo
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Technical Support Specialist
San Francisco or New York City or Salt Lake City
$72k-$100k/yr HybridFull Time
Anrok
Anrok: Automated sales tax compliance platform for global digital businesses.
Proven product/technical support experience in software, strong customer focus, excellent communication, experience collaborating with product/engineering, familiarity with Zendesk is a plus.
Zendesk
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1mo
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Technical Support Engineer
San Francisco, California, United States
OnsiteFull Time
Stripe
Stripe: Provides online payment processing and financial infrastructure for businesses.
2+ YOE2+ years B2B technical support or engineering experience; ability to debug and triage customer issues, write scripts using APIs, functional SQL knowledge, strong written/verbal communication, customer empathy.
TypeScript, Python, Ruby, SQL, Pylon, Zendesk, Front, Slack, APIs
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1mo
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Technical Support Expert
San Francisco, California, United States
HybridFull Time
Mistral AI
Mistral AI: Developing frontier artificial intelligence models and enterprise AI solutions.
Experience in technical customer support, proficiency with Intercom or Zendesk, strong written/verbal English, problem-solving, and cross-functional collaboration; bachelor\u0002s degree or equivalent preferred.
Intercom, Zendesk
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2mo
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Technical Support Rep
Oakland or United States
RemoteVolunteer
WeVote
WeVote: Provides digital voter guides and open-source civic technology.
1+ YOE1-2 years technical support experience preferred; proficiency with Google Workspace and Zendesk; strong written communication, analytical skills, and ability to explain technical concepts to non-technical users.
Google Workspace, Zendesk
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3d
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Customer Support Engineer
San Francisco, California, United States
$160k-$185k/yr OnsiteFull Time
Outset
Outset: Conducts and synthesizes qualitative user interviews through AI agents.
4+ YOERequires 4–8+ years in technical support or a related customer-facing technical role, SQL or similar data tooling, support-platform configuration, troubleshooting, enterprise communication, and AI workflow experimentation.
Pylon, SQL, Zendesk, Intercom, Front
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1mo
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Technical Support Specialist , UK
United Kingdom or San Francisco
£40k-£60k/yr RemoteFull Time
Nash
Nash: Provides an API-based platform for last-mile delivery orchestration.
5+ YOE5+ years in technical support or support engineering in SaaS, hands-on platform/integration investigation, experience with APIs/webhooks and observability tools, strong incident communication and escalation skills, UK-based.
Datadog, New Relic, Grafana, Pylon, Zendesk
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3w
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Customer Support Engineer
San Francisco or New York City or Barcelona
HybridFull Time
Rillet
Rillet: AI-native ERP software for finance and accounting teams
0.5+ YOE6 months–3 years customer-facing or technical support experience; comfortable scripting, building integrations/APIs, triage, strong async writing, and automating support workflows.
Stripe, Ramp, Salesforce, Pylon, Linear, AI, LLM
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1w
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Technical Support Engineer, L2
San Francisco or Sofia or United States or North America or Europe or Australia
$96k/yr RemoteFull Time
LucidLink
LucidLink: Cloud-native file streaming for real-time remote collaboration.
2+ YOE2+ years technical support experience, fluent English, experience with macOS/Windows/Linux, AWS, virtualization and troubleshooting; able to reproduce issues, collect debug data, and run live debug sessions.
macOS, Windows, Linux, AWS
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1mo
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Technical Support Engineer, Axon 911
San Francisco, California, United States
$79k-$106k/yr HybridFull Time
Axon
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
5+ YOE5+ years Tier-2/3 technical support in SaaS or mission-critical environments; strong networking, VoIP, monitoring, cloud platform experience; customer-facing communication and troubleshooting skills.
Datadog, Grafana, Wireshark, AWS, Azure, Google Cloud Platform
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2w
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Customer Support Specialist
United States or Canada or India or Luxembourg or United Kingdom or San Francisco or New York City or Mumbai or Bangalore
$60k-$70k/yr RemoteFull Time
Juniper Square
Juniper Square: Provides software and services for private market investment management.
2+ YOE2+ years relevant experience, bachelor's preferred; strong written/verbal communication, troubleshooting, technical aptitude, and time management; ability to learn software and support B2B customers.
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1mo
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Technical Support Engineer
San Francisco or Israel
$90k-$120k/yr RemoteFull Time
Coralogix
Coralogix: AI-powered observability and security data platform.
5+ YOE5+ years in technical customer-facing support, hands-on Cloud DevOps (AWS/Azure/GCP), observability tooling experience, BA/BSc in Computer Science or equivalent, strong English communication and customer-facing skills.
EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch, Azure, GCP, Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger, ELK, Elastic-search, Logstash, Kubernetes, Docker, Regular Expressions, Lucene, PromQL, Python, Perl, Ruby
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1mo
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Technical Support Engineer
San Francisco, California, United States
$100k-$120k/yr HybridFull Time
Sentry
Sentry: Developer platform for error tracking and performance monitoring.
4+ YOE4+ years in support/systems/software; mastery of Python/JavaScript/Java/Ruby; deep distributed-systems knowledge; LLM orchestration (RAG) familiarity; strong communication and debugging skills.
Python, JavaScript, Java, Ruby, React, GitHub, Discord, MCP (Model Context Protocol), CI/CD, Sentry, RAG
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4w
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Technical Support Engineer
Fremont, California, United States
$100k-$140k/yr FieldFull Time
Nova
NovaNASDAQ: NVMI: Provider of metrology and process control solutions for semiconductors.
5+ YOEExperience in semiconductor or analytical instrument technical support, strong problem-solving, data analysis, customer relations, and training delivery; able to lift, bend, and work in fab environments; willing to travel ~30%.
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2mo
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Technical Support Engineer
San Francisco or Seattle or New York City
$90k-$115k/yr HybridFull Time
Socure
Socure: Provide AI-driven identity verification and fraud prevention software.
3+ YOEBachelor's degree, 3+ years in SaaS technical support, U.S. citizenship required, experience with APIs and SQL, proficiency with AI-assisted tools (ChatGPT/Claude/Copilot), strong communication and customer-empathy skills.
ChatGPT, Claude, Copilot, GitHub Copilot, Cursor, SQL, APIs, iOS, Android, LLM
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1w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
LiveRamp
LiveRampNew York Stock Exchange: RAMP: Provides a platform for secure data collaboration and identity.
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
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