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32 technical customer support specialist jobs at 25 companies in Boston, MA

1mo
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Customer Technical Support Specialist
Danvers or Cambridge
$50k-$55k/yr HybridFull Time
Copyright Clearance Center
Copyright Clearance Center: Provides collective copyright licensing and content management solutions globally.
1+ YOE1-3 years supporting customer-facing software or a bachelor’s in a technical field. Strong verbal/written communication, problem solving, browser and OS knowledge (IE, Safari, Chrome, Mozilla, Windows, Mac), and experience with Salesforce, C#, and HTML.
CCC's proprietary software, RightFind Enterprise, IE, Safari, Chrome, Mozilla, Windows, Mac, Salesforce, C#, HTML
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1w
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Customer Technical Support Specialist - Electrical Power Systems
Houston or Faribault or Merrimack or Burnsville or Waukesha or Seattle or Pointe-Claire or Victoria
$85k-$95k/yr OnsiteFull Time
Trystar
Trystar: Designs and manufactures electrical power distribution and backup equipment.
5+ YOEAssociate's degree in an electrical-related field and 5+ years in electrical products, backup power, or power distribution. Requires technical customer support, electrical systems, troubleshooting, analytical, and communication skills.
SalesForce, Epicor, Enterprise Resource Planning (ERP), Returns Merchandise Authorization (RMA), UPS
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1w
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Technical Support Specialist
Salem, New Hampshire, United States
OnsiteFull Time
AutoStore
AutoStoreOslo Stock Exchange: AUTO: Robotic cube storage systems for automated warehouse fulfillment.
1+ YOERequires 1+ year in a hands-on mechanical or electrical technical environment, complex-system learning ability, technical problem-solving, customer training, communication, and willingness to travel 10–20%.
AutoStore Pathfinder, AutoStore Academy
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Techanical Customer Support Specialist
Burlington, Massachusetts, United States
$26-$28/hr OnsiteFull Time
Myomo
MyomoNYSE American: MYO: Myomo develops non-invasive powered arm braces for rehabilitation.
1+ YOERequires 1–3 years of customer service or technical support experience, strong organization, communication, troubleshooting, documentation, and Microsoft Office proficiency. Regulated-industry experience and an engineering-related degree are preferred.
Arena, Microsoft Office, AI
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Technical Support Specialist
Boston, Massachusetts, United States
RemoteFull Time
parcelLab
parcelLab: Post-purchase experience software platform for ecommerce brands.
1+ YOEPrior customer support or operations experience (B2B SaaS a plus); ability to read/understand JavaScript; strong problem-solving and communication skills; native-level English; comfortable working in a software platform.
JavaScript
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
Nova Biomedical
Nova Biomedical: Develops and manufactures blood testing analyzers and diagnostic equipment.
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
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Technical Support Specialist
Boston or Burlington
$70k-$80k/yr HybridFull Time
Vaisala
VaisalaNasdaq Helsinki: VAIAS: Manufactures weather and industrial measurement instruments.
2+ YOEBachelor's or equivalent and ≥2 years technical support experience; strong IT knowledge (firewalls, DHCP, Active Directory), customer-facing skills, problem-solving, and experience with environmental monitoring preferred.
viewLinc, Zoom, Microsoft Teams, Active Directory
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Technical Support Specialist
Bedford, Massachusetts, United States
$80k-$95k/yr OnsiteFull Time
Werfen
Werfen: Develops specialized diagnostic systems and reagents for clinical laboratories.
3+ YOEBachelor's degree or equivalent experience, 3+ years clinical/regulatory support experience, strong hemostasis/acute care/autoimmunity/transfusion knowledge, troubleshooting skills, and Microsoft Windows/Office proficiency.
Microsoft Windows, Microsoft Office, MCWS, Echo Lumena, NEO Iris
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3mo
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Technical Support Specialist - AutoCAD Elec
Boston, Massachusetts, United States
$60k-$108k/yr OnsiteFull Time
Autodesk
AutodeskNASDAQ: ADSK: Developing software for architecture, engineering, and entertainment industries.
6+ YOEProvide technical support for AutoCAD Electrical; 6+ years of industry experience; strong English communication; proficient with AutoCAD and AutoCAD Electrical; customer service oriented.
AutoCAD, AutoCAD Electrical
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Technical Specialist
Houston or Boston
$46k-$70k/yr HybridFull Time
Conga
Conga: Sells software for managing revenue cycles and business contracts.
Experience in technical support or customer-facing technology roles, with troubleshooting, root-cause analysis, escalation, customer communication, product demonstrations, and consultative problem solving skills.
Salesforce
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1d
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CUSTOMER SUPPORT SPECIALIST I (DHS)
Pawtucket or Rhode Island
$49k-$53k/yr OnsiteFull Time
State of Rhode Island
State of Rhode Island: Provides government services and public administration for Rhode Island residents.
High school graduation with clerical or technical coursework and customer service experience providing public information while operating a telephone console, switchboard, or similar device.
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Manufacturing Technical Support Specialist
Hopkinton, Massachusetts, United States
$76k-$96k/yr OnsiteFull Time
ITW
ITWNYSE: ITW: Global manufacturer of specialized industrial equipment and consumables.
2+ YOEAssociate degree required (Bachelor's preferred), 2+ years technical/field service experience, mechanical/electrical troubleshooting skills, customer service experience, Microsoft Office proficiency, ability to travel up to 10%.
Microsoft Word, Microsoft Excel, Outlook, PowerPoint
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3w
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Branch Specialist Technical Support
Randolph, Massachusetts, United States
$20/hr OnsiteFull Time
Sherwin-Williams
Sherwin-WilliamsNYSE: SHW: Global manufacturer and distributor of paints and protective coatings.
1+ YOEMust be 18+, legally authorized to work without sponsorship, valid unrestricted driver’s license, ability to lift 50–70 lbs, willing to work evenings and weekends; high school diploma and 1 year retail/delivery/customer service experience preferred.
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6d
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Technical Setup Specialist
Boston or Quincy
$65k-$70k/yr HybridFull Time
BizzyCar
BizzyCar: Automated recall and service management software for dealerships.
2+ YOERequires 2+ years in technical onboarding, implementation, project management, or IT support; knowledge of software configuration, APIs, integrations, professional communication, and managing multiple projects.
Salesforce, HubSpot, APIs, The Hive
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1w
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Product Support Specialist
Burlington, Massachusetts, United States
$90k-$158k/yr OnsiteFull Time
State Street
State StreetNYSE: STT: Provides investment servicing and management to institutional investors.
4+ YOEBachelor's degree in a technical discipline preferred, 4+ years in financial technology, financial instrument and trade lifecycle knowledge, client support skills, analytical ability, project management, and basic SQL.
Charles River IMS, SQL, OMS/EMS
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3w
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Technical Product Specialist, Paint
Andover, Massachusetts, United States
$75k-$90k/yr OnsiteFull Time
ICP Group
ICP Group: Manufactures specialty coatings, adhesives, and sealants for industrial use.
5+ YOE5+ years coatings or construction materials experience; technical problem-solving, root-cause analysis, customer-facing support, training delivery, TDS/SDS interpretation, and Microsoft Office proficiency.
Microsoft Office
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2w
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Technical Operations Specialist
United States or Boston or New York City or Providence or East Coast
$100k-$130k/yr HybridFull Time
Volta Medical
Volta Medical: AI-driven decision support for cardiac arrhythmia treatments.
3+ YOEBachelor's degree or equivalent experience; 3+ years supporting cardiac medical devices in hospitals; troubleshooting electromechanical and software systems; customer-facing field service experience; medical device quality knowledge.
ERP, RMA, Quality Management Systems (QMS), ISO 13485, FDA Quality System Regulation (QSR/QMSR)
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Sales Support Specialist
Woburn, Massachusetts, United States
$28/hr OnsiteFull Time
TCV Trust & Wealth Management
TCV Trust & Wealth Management: Independent firm providing trust, estate, and wealth management services.
High school diploma required (bachelor's preferred). Sales or customer service experience supporting technical products preferred. Must have valid driver’s license, be able to lift 30 lbs, be tech-savvy, and willing to obtain Part 107 certification.
CAD
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Customer Success Specialist
Salem or New Hampshire
HybridFull Time
Interface
InterfaceNASDAQ: TILE: Designs and manufactures modular carpet and resilient flooring solutions.
Manage complex projects in the CRM, support account executives, engage customers (contractors/architects/designers), use Microsoft Office; technical aptitude and CRM/ERP (Salesforce, JD Edwards) experience preferred.
Microsoft Office Suite, CRM, ERP, Salesforce, JD Edwards
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Help Desk Support
Beverly, Massachusetts, United States
$45k-$55k/yr OnsiteFull Time
Fintech
Fintech: Automates B2B invoice processing and payments for hospitality businesses.
Requires working knowledge of Active Directory, Entra ID, Office 365, Exchange Online, Microsoft Intune, Windows 11, PC hardware, networking, troubleshooting, and customer service. Technical certification is preferred.
Active Directory, Entra ID, Microsoft Office 365, Exchange Online, Microsoft Intune, SMB, Windows 11, iOS, Android, TCP/IP, VPN, PowerShell, Microsoft Autopilot, Atlassian Jira ITSM, Microsoft DevOps, Mimecast, Arctic Wolf, CrowdStrike, Defender for Endpoint, Trend Micro WFBS
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