55 technical support lead jobs at 44 companies in Hackensack, NJ
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
1mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
1d
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Technical Support Engineer - AI Lead
Redmond or Fargo or Las Colinas or Charlotte or San Francisco or New York City
$131k-$277k/yr HybridFull Time
10+ YOEBachelor's degree in computer science, IT, or related field and 10+ years of technical support, consulting, or IT experience; expertise in AI/ML, governance, evaluation, and executive stakeholder management.
AI, Responsible AI, LLM, agentic, AI/ML
3d
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Utilities Technical Lead
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Irvine or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$68k-$219k/yr HybridFull Time
6+ YOE5+ MgmtRequires 6+ years in utilities, cloud, and SAP; 5+ years leading teams; 5+ years supporting OpenText, cloud modernization, and AI enablement; bachelor's degree or equivalent experience.
OpenText, SAP IS-U, SAP S/4HANA, AWS, OpenText ECM, OpenText CCM, Agentic AI, machine learning, retrieval-augmented generation, document intelligence
1d
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Technical Lead
New York City, New York, United States
$100k-$130k/yr OnsiteFull Time
10+ YOE10+ years' experience leading application support teams; requires scheduling software, Windows, SQL, and Oracle PL/SQL knowledge. Bachelor's degree required; ITIL, incident, problem, and change management experience expected.
Operative’s Integrated Broadcast Management System (IBMS), MediaGenix’s WHATSOn, Windows, SQL, Oracle PL/SQL, Business Objects, Crystal Reports, ITIL
2w
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Executive & Site Lead Technical Support Manager
Windsor or New York
$114k-$170k/yr OnsiteFull Time
8+ YOEProven leadership of executive-support/site operations teams delivering 24/7 white-glove IT support; strong vendor and stakeholder management; ITIL, ITAM, Windows 11, VDI, Microsoft 365 proficiency; bachelor’s degree or 8+ years IT leadership experience.
Windows 11, Virtual Desktop Infrastructure, Microsoft 365, IT Asset Management (ITAM)
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
1mo
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Senior-Technical Lead (49735)
Florham Park, New Jersey, United States
$190k/yr HybridFull Time
5+ YOEBachelor's in Computer Science (or equivalent) and 5+ years experience; strong Java (8+) and Spring Boot skills; experience with REST APIs, workflow/BPMN, messaging, batch processing, SQL/ORM, AWS, CI/CD, containers, and production support.
Java, Spring Framework, Spring Boot, BPMN, RabbitMQ, Spring Batch, Quartz, SQL, Hibernate, JPA, AWS, EC2, S3, IAM, RDS, Jenkins, Git, Maven, Gradle, Docker, Kubernetes
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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Lead Technical Customer Success Manager
New York City, New York, United States
$155k-$175k/yr HybridFull Time
7+ YOE2+ MgmtBachelor's degree, 7+ years in client/technical support or customer success ops, 2+ years leading support teams, technical familiarity with HTML/CSS/JavaScript/JSON/REST APIs, ticketing systems (Zendesk, Jira Service Management, Freshdesk), strong analytics and process improvement skills.
HTML, CSS, JavaScript, JSON, REST APIs, Zendesk, Jira Service Management, Freshdesk
1mo
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Booking Operations Support Lead
New York City, New York, United States
$70k-$100k/yr OnsiteFull Time
3+ YOE1+ Mgmt3+ years in customer support or operations (1+ year in lead role), experience with Intercom/Zendesk, building SOPs and escalations, strong written/verbal skills, technical aptitude, and bachelor's degree or equivalent experience.
Intercom, Zendesk, GDS
1mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
1d
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Functional / Technical Lead (Digital Banking Applications) - Vice President
New York City, New York, United States
$125k-$223k/yr HybridFull Time
Experience with digital banking or wealth management platforms, application integration, APIs, SDLC, testing, release management, production support, SQL, data analysis, and business requirements; bachelor's degree or equivalent experience.
SQL, API, Agile
3w
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Physical Security Technical Operations Lead
New York City, New York, United States
RemoteContract
10+ YOE10+ years technical leadership in physical security projects; expertise in access control, VMS/cameras, intrusion detection, BOM/design, site surveys, and escalation support.
Lenel, Software House C-CURE, Genetec, AMAG, Honeywell Pro-Watch, Milestone, Avigilon, Genetec Security Center, Axis Camera Station, DSC, Bosch, Honeywell/Resideo, DMP, PoE, VLANs, CAD, Visio
2mo
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Team Lead
Newark, New Jersey, United States
$80k-$152k/yr RemoteFull Time
5+ YOELead technical teams; 5+ years in technical resolution/support; strong communication with technical and customer stakeholders; ITIL/Six Sigma/PMP certifications; English fluent.
1mo
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Technical Services Manager
New York City or London or United States or Europe or South America
$150k-$175k/yr HybridFull Time
Proven experience leading technical support teams, strong technical foundation with Web technologies (JavaScript), APIs, Zendesk experience, ability to manage escalations, build processes, and work with SQL/Google Cloud; commutable to NYC.
JavaScript, APIs, Zendesk, SQL, Google Cloud
2w
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Sr Specialist - Functional Lead HR Production Support
New York City, New York, United States
$105k-$135k/yr OnsiteFull Time
4+ YOELead Oracle Cloud HCM implementations, document requirements, manage configurations, resolve defects, oversee data loading (HDL), and coordinate technical/functional teams; requires multi‑tasking, stakeholder management, and analytical skills.
Oracle Fusion Cloud HCM, Oracle Fusion Functional Setup Manager (FSM), HCM Data Loader (HDL), OTBI
3w
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AI Support Engineer Lead (US)
San Francisco or New York or Paris
$240k-$350k/yr OnsiteFull Time
Proven support-engineering leadership, strong technical aptitude with code and logs, builder-level AI fluency (agents/automations), exceptional prioritization and people development skills.
Dust, Cursor, Claude Code, n8n
1mo
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Team Lead, Implementation & Support
New York City, New York, United States
$88k-$106k/yr OnsiteFull Time
5+ YOE5+ years in technical implementation or solutions engineering; expertise in digital marketing measurement and attribution; hands-on troubleshooting with pixels, APIs, webhooks and batch files; leadership, communication, and documentation skills.
Rockerbox, pixels, APIs, Webhooks, Batch files
2w
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L2 Production Support Lead Engineer
New York or Iselin
$120k-$150k/yr HybridFull Time
Deep payment domain and technical troubleshooting experience with ACH/NACHA, Fedwire, SWIFT, SQL, XML/JSON, ServiceNow/Jira, Linux/mainframe environments; strong incident/SLA and vendor coordination skills.
NACHA, ACH, Fedwire, SWIFT, eGIFTS, eGifts Passport, PEP+ (Fiserv), JHA SilverLake, jXchange, FedLine Solutions, EPN Access, XML, JSON, ISO 20022, SQL, IBM DB2, Microsoft SQL Server, Oracle, Linux, AIX, z/OS, JCL, WebSphere MQ, Connect:Direct, REST, SOAP, Postman, ServiceNow, Jira Service Management, GIFTSOFT, Fiserv, Jack Henry
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