839 technical support lead jobs at 533 companies in United States
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3mo
Technical Support Lead
Louisville, Kentucky, United States
OnsiteFull Time
ecoATM Gazelle: Automated kiosks and online marketplace for used electronics trade-ins.
3+ YOELead providing support to field kiosks; 3+ years customer service including technical support; high school diploma; experience with ticketing software.
Lithic: API platform for card issuing and payment processing.
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE2+ Mgmt5+ years in technical support or engineering for Enterprise B2B SaaS/Cybersecurity, 2+ years leading technical teams, deep troubleshooting across SAML/OIDC, networking and OS internals, strong communication and mentoring skills.
MULTIVAC: Manufactures integrated packaging and food processing automation systems.
4+ YOEProvide remote technical support for complex mechanical, electronic, and operational machine issues; develop technical documentation; travel up to 20%; weekend coverage on a rotating basis; ~45 hours/week.
Persistent Systems: Develops and manufactures secure mobile ad hoc networking systems.
2+ YOE2+ years in technical/product/helpdesk support; strong IP networking and hardware/software troubleshooting; experience with ticketing/CRM (Salesforce, Jira, Microsoft); strong communication, documentation, and testing skills; eligible for US security clearance.
BigBear.aiNYSE: BBAI: AI-powered decision intelligence for complex mission environments.
2+ YOEBachelor's degree in a technical discipline,2+ years technical support experience,strong Microsoft Office skills,excellent communication,analytical and problem-solving abilities.
BigBear.ai digital identity, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Charter CommunicationsNASDAQ: CHTR: Provides broadband connectivity, cable, and mobile communication services.
1+ YOEMinimum 1 year CSR experience, advanced internet/phone/video repair knowledge, high school diploma or equivalent, bilingual English/Spanish, strong communication and training skills, proficiency with PCs and Microsoft Office.
BETA TechnologiesNYSE: BETA: Developing electric aircraft and charging infrastructure.
10+ YOEBachelor's in engineering/aviation or equivalent experience, 10+ years aviation experience in technical support/field service, leadership experience, aircraft maintenance technical depth, AOG/troubleshooting, regulatory (FAA/EASA/TC) knowledge, and experience scaling service organizations.
Manchester or New York City or Dubai or Warsaw or United States or Australia
$95k-$110k/yrRemoteFull Time
Interact: Provides enterprise-grade intranet software for internal employee communications.
5+ YOE2+ Mgmt5+ years technical support experience with 2+ years in leadership; strong troubleshooting for B2B SaaS; experience with Zendesk or Salesforce Service Cloud, incident management, SQL and ITSM; bachelor’s degree or equivalent experience.
Multivac: Designs and manufactures packaging machines and automation systems.
4+ YOEAssociate’s degree in a technical discipline and four years related field service or manufacturing experience; strong mechanical/electronic knowledge; travel up to 20%; ability to develop documentation and train others.
CQ Medical: Designs and manufactures patient positioning systems for radiation oncology.
3+ YOE3-5 years IT technical support; Windows 10/11 endpoints; Microsoft 365 and Entra ID; Intune experience; strong troubleshooting and ITSM familiarity.
Microsoft Windows 10/11, Microsoft 365, Entra ID, Microsoft Intune, EDR (Defender for Endpoint, Crowdstrike), Office apps, VPN, DNS, DHCP, VLANs, PowerShell, Freshservice, ServiceNow, Jira Service Management
DNP Imagingcomm America: Manufactures dye-sublimation photo media and thermal transfer ribbons.
3+ YOEHigh school diploma required; 3+ years technical servicing experience in a revenue-generating environment; CompTIA A+ and Network or Fiber Optic Technician certification required; valid driver\u0002s license; strong customer service and leadership skills.
Microsoft Windows, POS, PCs, printers, camera equipment
Facility Solutions Group: Provider of commercial electrical, lighting, and energy management solutions.
2+ YOEProvide technical support via phone, email, chat; troubleshoot connectivity/installation/equipment issues; lead and train a small team; proficiency with remote desktops, G-Suite, EMS/HVAC/relay logic lighting controls; high school diploma.
INNIO: Manufacturer of gas engines for power and compression applications
5+ YOEEngineering technical degree or associate plus extensive experience in reciprocating engines/gas compression (min 5 years, or 8 with associate). Must troubleshoot, support customers, travel ~50%, perform root cause analysis, program engine control units.
Nova Biomedical: Develops and manufactures blood testing analyzers and diagnostic equipment.
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
HCLTechNational Stock Exchange of India: HCLTECH: Global provider of information technology services and software consulting.
Ensuring on-time resolution of escalations/incidents, providing technical guidance and mentoring, validating change implementations and analyses, participating in capacity planning, and supporting customer meetings and reporting.
Hoxhunt: AI-driven human risk management and cybersecurity training platform.
5+ YOE3+ Mgmt3–5 years leading technical/customer support, 5+ years in B2B SaaS support, strong communication, stakeholder management, escalation ownership, and technical familiarity with APIs/SSO/email infrastructure.
Pierson Computing Connection: Delivers customized IT infrastructure and professional audio-visual technology solutions.
4+ YOEFour+ years in technical lead installation and support; driver’s license; experience with control systems programming, Audio DSP, TCP/IP/RS-232; CTS-I/InfoComm certifications preferred.
Crestron, Extron, AMX, Dante, AVB, TCP/IP, RS-232, Control systems programming