87 technical support manager jobs at 57 companies in Lockhart, TX
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Technical Support Specialist
Austin or New York City
$57k-$90k/yrHybridFull Time
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
2+ YOE2–3 years supporting technical products (SaaS/mobile); degree or bootcamp or equivalent; experience with case management (Salesforce, Zendesk); hands-on HTML,CSS,APIs,SQL; strong written/verbal English.
MongoDBNASDAQ: MDB: Cloud-based document database platform for software application development.
5+ YOE2+ Mgmt5+ years in technical support or services,2+ years leading technical teams,experience with escalations,case management,operational improvement and cross-functional collaboration.
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
Facility Solutions Group: Commercial electrical contracting and lighting distribution services.
Provides technical support and troubleshooting for connectivity, installation and equipment; leads team members, documents interactions, and contributes to knowledge base. Requires high school diploma and proven leadership in technical support.
Brivo: Cloud-native platform for physical security and video surveillance management.
2+ YOEFoundational electronics and networking knowledge, intermediate Linux, excellent communication, 2+ years relevant experience, ability to manage tickets and support customers.
VP, Technical Support Engineering - Agentforce and Data 360
Indianapolis or Chicago or New York City or Atlanta or Austin or San Francisco
$222k-$390k/yrHybridFull Time
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
15+ YOE10+ Mgmt15+ years in technical support, 10+ years in senior management with executive leadership of leaders; experience scaling mission-critical support programs; strong data, stakeholder influence, and executive communication skills.
Findhelp: Building digital infrastructure for connecting people to social services.
5+ YOE5+ years in account management/technical customer support, strong communication and project management, technical troubleshooting, SQL and integrations experience, ability to work in-office in Austin or Madison.
SQL, JIRA, Python, JavaScript, Google Cloud, APIs, Webhooks
5+ YOEBachelor's in computer science/engineering or equivalent,5+ years customer-facing experience driving technical implementations,experience with cloud operations/support/migrations,and strong communication and problem-solving skills.
Expedia GroupNASDAQ: EXPE: Operates a global platform for travel bookings and services.
1+ YOE2+ years technical experience with bachelor's (or 0–2 years with master's); 1+ year internet-based travel/software experience; case management/CRM and Microsoft Office experience; familiarity with GraphQL, SQL, JSON, REST, SOAP, Postman, Splunk, Kibana.
CloudflareNYSE: NET: Provides security and performance services for internet properties.
8+ YOE8+ years in customer-facing technical support or account management; deep networking and security knowledge (BGP, OSPF, IPSec, GRE, WAF, DDoS); experience with diagnostic tools (traceroute, Wireshark, dig, cURL); strong customer advocacy and problem-solving.
CACINYSE: CACI: Provides information technology and professional services to government clients.
10+ YOEActive TS/SCI with polygraph, BA/BS or equivalent with 10+ years technical/military experience, leadership managing technical teams, SIGINT/ISR experience, Windows/Linux proficiency, JIRA, DoD 8570 IAT Level I required, ability to travel 25–50%.
5+ YOE2+ Mgmt5+ years in technical/product support (2+ years leadership); strong troubleshooting across databases, app servers, and cloud; experience with Jira/Salesforce/Zendesk; excellent communication and cross-functional collaboration.
Closinglock: Software platform preventing fraud in real estate transactions.
2+ YOE2+ years customer or technical support experience, strong written/verbal communication, problem-solving, experience with Salesforce or Intercom, basic HTML, ability to manage multiple inquiries.
Columbus or Boston or New York City or Chicago or Austin or Los Angeles
$150k-$190k/yrRemoteFull Time
Loop Returns: Software platform automating e-commerce returns and post-purchase experiences.
3+ YOE3+ years engineering management experience, experience with platform reliability/system health, AI agent adoption, technical depth in high-risk domains, ability to manage and grow engineers.
Gong: AI platform analyzing customer interactions to improve sales performance.
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
CACI InternationalNYSE: CACI: Provides information technology and engineering services for government agencies.
10+ YOEActive TS/SCI with polygraph, BA/BS or equivalent with ~10+ years technical/military experience, leadership experience, SIGINT/ISR background, Windows/Linux proficiency, DoD 8570 IAT certifications, JIRA and scripting skills, travel 25–50%.
H&R Block: A tax services providing seasonal office support and tax preparation services.
Provides hands-on operational, technical, and logistical support for seasonal tax offices; basic hardware setup and troubleshooting, custodial and minor maintenance work, inventory management, ability to lift 55+ lbs, reliable transportation, and strong communication skills.
Microsoft Outlook, Microsoft Teams, Microsoft Office
PlayCore: Designs and manufactures commercial playground and recreational equipment.
Customer-service experience, strong organization and communication, ability to manage multiple projects, Microsoft Office and HubSpot experience, comfortable learning technical products.