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Technical Support Manager
Lisle, Illinois, United States
$86k-$130k/yr OnsiteFull Time
2+ MgmtManage and develop technical support teams for vehicle domains; requires multi-year dealer support/service experience, leadership experience, and ability to collaborate with engineering and product teams.
3w
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Technical Support Manager
Chicago or Philippines
$115k-$140k/yr OnsiteFull Time
5+ YOE2+ MgmtLead a distributed technical support team, administer Zendesk and Microsoft 365, manage Service Desk operations, resolve escalated tickets, champion AI/automation, 5+ years end-user support, 2+ years people management, M365 admin experience.
Zendesk, Traxxall, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft Teams Phone, Microsoft SharePoint, Microsoft OneDrive, Microsoft Entra ID, Microsoft Intune, Microsoft Active Directory, Microsoft Windows 11, firewalls, routers, switches
1mo
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Manager - Technical Support
United States or Canada or United Kingdom or India or Armenia or Australia or New Zealand
$64k-$72k/yr RemoteFull Time
5+ YOE5+ Mgmt5+ years leadership in client-facing/technical support (SaaS) with recruiting, performance management, KPI delivery, incident communications, cross-functional collaboration, and reporting experience.
Salesforce Service Cloud, Jira, PowerBI, Microsoft Teams
3w
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Technical Support Manager
Oregon or Washington or California or Florida or Idaho or Iowa or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or Ohio or Pennsylvania or Tennessee or Texas or Arizona or Illinois or Colorado or Connecticut or New Hampshire or Virginia or South Carolina
$60k-$70k/yr RemoteFull Time
2+ YOE2+ years in technical support for SaaS, strong communication, analytics, and troubleshooting skills; proficiency with Salesforce Lightning, Google Suite, and customer support tools.
Foureyes, Salesforce, Intercom, Google Suite, Salesforce Lightning, Slack, JIRA
1w
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Manager, Enterprise Technical Support
Bend, Oregon, United States
OnsiteFull Time
6+ YOE6+ years managing technical support operations, bachelor’s degree or equivalent, ITIL knowledge preferred, experience with enterprise support metrics and vendor management.
ITIL, ServiceNow, Jira Service Management, Freshservice, Microsoft Intune, Jamf, Datadog, SolarWinds, Splunk
1mo
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Technical Support Manager
New York City, New York, United States
$140k-$170k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's in a technical field required; 5+ years supporting data platforms, 2+ years people management; strong SQL and data modeling skills; experience with cloud data warehouse concepts; excellent communication.
Sigma, SQL, Cloud Data Warehouse (CDW), Snowflake, Redshift, BigQuery, GCP, AWS, Python
1d
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Technical Support Manager
Provo, Utah, United States
OnsiteFull Time
3+ Mgmt3+ years customer/technical support leadership, Zendesk experience, strong coaching and analytical skills, familiarity with Windows/macOS, networking and SaaS troubleshooting.
Zendesk, Windows, macOS, Open Dental
1w
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Technical Support Manager
Roseville, California, United States
$115k-$191k/yr OnsiteFull Time
Managerial experience leading technical support and engineering teams, strong quantitative/analytical skills, expertise with Oracle business intelligence, detailed orientation, and strong communication and influence skills.
Oracle
1mo
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Technical Support Manager
Topeka, Kansas, United States
$85k-$95k/yr HybridFull Time
5+ YOEBachelor's or equivalent experience, 5+ years in technical/application/support or healthcare IT, prior leadership preferred, experience with SLA/ticketing workflows, SQL and Jira familiarity, ability to travel to customer sites.
SQL, Jira Service Management, EHR
1mo
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Technical Support Manager (Hybrid)
Kansas City, Missouri, United States
$85k-$136k/yr HybridFull Time
5+ YOE4+ MgmtLead a decentralized, multi-site technical support team; 4+ years management; 5+ years tech support; strong leadership and communication; travel up to 30%; law firm environment preferred.
3mo
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Manager, Technical Support
Raleigh, North Carolina, United States
HybridFull Time
5+ YOE2+ Mgmt5+ years in technical or customer support; 2+ years in people leadership; proven experience owning escalations in SLA-driven environments; SaaS/enterprise software expertise; proficient with Salesforce Service Cloud or Jira.
Salesforce Service Cloud, Jira
2w
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Technical Support Manager
Orlando, Florida, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree preferred; 5+ years technical support/field service experience with 2+ years in leadership; valid driver\u0002s license; ability to travel ~30% (domestic & international); ability to lift up to 50 lbs.
2w
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Technical Support Manager
Lansdale, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ Mgmt3+ years managing technical teams, bachelor’s preferred, strong customer engagement and problem-solving, Microsoft Office proficiency, electrical/lighting product knowledge preferred.
Microsoft Office
2w
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Manager, Technical Support - US
United States
$101k-$155k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years in technical support or similar, 2+ years people management, experience with escalations, APIs, SaaS integrations, identity/auth protocols and cloud environments; strong communication and ops/process skills.
APIs, AWS, Azure, GCP, SSO, SCIM, Zendesk, Intercom, Jira, Slack
1mo
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Technical Support Manager (Central Technical Function)
Phoenix, Arizona, United States
$103k-$175k/yr OnsiteFull Time
6+ YOE2+ MgmtBachelor's degree or equivalent, 6+ years in semiconductor capital-equipment service operations, management experience (2+ years), experience with escalation governance, TSE utilization, supplier management, hiring/certification programs, executive communication, and use of data/AI tooling.
Snowflake, Power BI
1mo
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Senior Manager Technical Support
Burbank, California, United States
$113k-$210k/yr OnsiteFull Time
7+ YOE2+ Mgmt7+ years supporting IT infrastructure in film/TV/post-production, 2+ years managing technical teams; experience with media production tools, Windows/Linux, Ansible, Terraform, Python, PowerShell, Bash, hybrid cloud, and TPN/PCI compliance.
Nuke, Mistika, Scratch, DaVinci Resolve, Adobe Creative Cloud, Unreal Engine, Baselight, RV, Deadline, OpenCue, ShotGrid, Shotgun, Signiant, Aspera, Pixstor, Qumulo, Windows, Linux, Ansible, Terraform, Python, PowerShell, Bash, Leostream, HP Anyware, TGX, NICE DCV
2mo
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Manager, Technical Support, Hardware
Bartlett, Tennessee, United States
$85k-$105k/yr HybridFull Time
7+ YOE7+ MgmtLead technical support team; manage staff, budgeting; strong hardware/firmware knowledge; cross-functional collaboration.
MS Office, PC Hardware, Windows, MacOS, Mobile OS
1mo
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Manager, Technical Support Engineering
Livingston or New York City or Sunnyvale or San Francisco or Bellevue or Dallas
$165k-$242k/yr OnsiteFull Time
4+ YOE4+ Mgmt4+ years managing technical support or field engineering teams, hands-on technical background, experience in SaaS/AI/ML, data-driven management, strong cross-functional communication, familiarity with cloud infrastructure and ML tooling.
Weights & Biases, AWS, GCP, Azure, Kubernetes, Python, PyTorch, TensorFlow, JAX
2mo
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Manager, Technical Support, Hardware
Bartlett, Tennessee, United States
$85k-$105k/yr HybridFull Time
7+ YOEBachelor's degree or equivalent experience; 7+ years in managing a technical support contact center; strong software/hardware skills.
MS Office, PC Hardware, Windows, MacOS, Mobile Operating Systems, Data transfer protocols
6d
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Manager, Technical Support (52560)
United States
$92k-$139k/yr OnsiteFull Time
7+ YOE7+ years technical experience, team leadership, client-facing support, strong communication, Windows/Linux, relational DBMS, virtual environments, and ECM knowledge.
Windows, Linux, Oracle, MS SQL Server, IBM DB2, VMWare ESX, Oracle VirtualBox, Citrix, Enterprise Content Management (ECM)
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