213 technical support manager jobs at 166 companies in Randolph, NJ
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Technical Support Manager
New York City, New York, United States
$140k-$170k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's in a technical field required; 5+ years supporting data platforms, 2+ years people management; strong SQL and data modeling skills; experience with cloud data warehouse concepts; excellent communication.
Sigma, SQL, Cloud Data Warehouse (CDW), Snowflake, Redshift, BigQuery, GCP, AWS, Python
2mo
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Senior Technical Support Manager
London or Lisbon or Cluj-Napoca or New York City or Singapore
HybridFull Time
4+ YOE2+ MgmtSenior people leader with 4+ years in technical/customer support (2+ years managing multi-team or tiered L1/L2 functions); experience with ticketing platforms (Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud), data-driven, AI/automation, KPI tracking and cross-functional influence.
Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Slack, Linear, Jira
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Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
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Technical Product Support
United States or Philadelphia or Wareham or Middletown or Brookfield
FieldFull Time
5+ YOE5+ years field technical or engineering experience, ability to travel 50–70%, knowledge of AC/DC circuitry, schematics, testing equipment, strong written/oral communication, and moderate Microsoft/database skills. Bachelor's in engineering preferred.
1w
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Executive & Site Lead Technical Support Manager
Windsor or New York
$114k-$170k/yr OnsiteFull Time
8+ YOEProven leadership of executive-support/site operations teams delivering 24/7 white-glove IT support; strong vendor and stakeholder management; ITIL, ITAM, Windows 11, VDI, Microsoft 365 proficiency; bachelor’s degree or 8+ years IT leadership experience.
Windows 11, Virtual Desktop Infrastructure, Microsoft 365, IT Asset Management (ITAM)
4d
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Technical Support Specialist
New York City, New York, United States
$64k-$100k/yr HybridFull Time
2+ YOE2+ years supporting technical products (SaaS/mobile), degree or bootcamp or equivalent, proficiency with case management tools, HTML/CSS/APIs/SQL; strong written English and troubleshooting skills.
Salesforce, Zendesk, HTML, CSS, APIs, SQL, Postman, Snowflake, Kibana
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Technical Project Manager
New York City, New York, United States
$130k-$150k/yr OnsiteFull Time
Proven experience in technical operations or technology program management; strong communication, organization, and stakeholder management; experience coordinating technology projects, vendor/contracts, and support/service metrics.
2mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
2mo
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Technical Support Engineer, Axon 911
New York, New York, United States
$79k-$106k/yr HybridFull Time
5+ YOE5+ years as Technical Support Engineer (Tier-2/3) or similar in SaaS/public safety; strong networking, VoIP, monitoring; AWS experience; cross-functional collaboration; proactive in incident management.
Datadog, Grafana, Wireshark, AWS, Azure, GCP
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Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
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Head of Technical Support
New York City or United States
$100k-$150k/yr RemoteFull Time
4+ YOE4+ Mgmt4+ years technical support leadership in B2B SaaS; building support functions, selecting/implementing ticketing platforms, QA and KPIs, experience with APIs/integrations and knowledge bases, strong written communication.
Zendesk, Freshdesk, Intercom, Hex, Willo
1d
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Senior Manager, Technical Operations
New York or Albany
HybridFull Time
7+ YOE7+ years in technical/sales operations or program management supporting sales engineering; strong knowledge of enterprise/AI infrastructure, cloud, POC workflows; proven process design, reporting, and stakeholder skills; Salesforce experience preferred.
Salesforce
1w
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Senior Technical Support Engineer
United States or Chicago or New York
RemoteFull Time
5+ YOE5+ years technical client-facing or backend experience; deep API, SQL, and polyglot coding skills (Python, Javascript/Typescript, Golang); observability, incident management, and strong communication skills.
REST APIs, SDKs, websockets, webhooks, SQL, Python, Javascript/Typescript, Golang, LLM APIs, Docker, Kubernetes, AWS, GCP, FIX
1w
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Technical Account Manager
New York City or United States
$120k-$160k/yr HybridFull Time
4+ YOE4+ years in technical account management/solutions engineering or senior technical support; experience with API integrations, webhooks, auth flows, debugging using Postman/curl and logs; ability to write/debug code snippets and communicate technical issues to non-technical stakeholders.
API, Postman, curl, Python, SDK, OAuth
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VP, Technical Support Engineering - Agentforce and Data 360
Indianapolis or Chicago or New York City or Atlanta or Austin or San Francisco
$222k-$390k/yr HybridFull Time
15+ YOE10+ Mgmt15+ years in technical support, 10+ years in senior management with executive leadership of leaders; experience scaling mission-critical support programs; strong data, stakeholder influence, and executive communication skills.
Salesforce
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Technical Services Manager
New York City or London or United States or Europe or South America
$150k-$175k/yr HybridFull Time
Proven experience leading technical support teams, strong technical foundation with Web technologies (JavaScript), APIs, Zendesk experience, ability to manage escalations, build processes, and work with SQL/Google Cloud; commutable to NYC.
JavaScript, APIs, Zendesk, SQL, Google Cloud
4w
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Technical Account Manager
Chicago or New York City or Boston
$97k-$120k/yr HybridFull Time
5+ YOE5+ years in technical support or account management at a SaaS company, SQL experience, familiarity with APIs, MDM, authentication protocols (SAML/OAUTH), API scripting, and practical AI/ML experience; strong communication and project management skills.
Box, SQL, MDM Solutions, SAML, OAUTH
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Mainframe Technical Support Engineer - Storage Management
Plano or Princeton or Lisle or Pittsburgh
$73k-$117k/yr OnsiteFull Time
3+ YOEBachelor's +5 years or Master's +3 years in mainframe support or systems programming; expertise with z/OS ecosystem, storage management, case management, strong communication and customer service skills; legal right to work in the US.
z/OS, z/VM, z/VSE, JCL, ISPF, REXX, USS, SMP/E, zOSMF, DFHSM, DFSMS, RMM, CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate, IEBCOPY, IDCAMS, IEBGENER, Knowledge Centered Service (KCS)
2w
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Technical Project Manager - IAM Transformation
New York City or United States
$141k-$235k/yr RemoteFull Time
5+ YOEBachelor's degree,5+ years managing enterprise technology projects,3+ years supporting large-scale technology transformations,experience with IAM/cybersecurity programs,strong communication and stakeholder management.
Okta, Microsoft Entra ID, Ping Identity, SailPoint, ForgeRock, CyberArk Identity, Azure DevOps, Jira, Microsoft Project, Smartsheet
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