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746 technical support jobs at 463 companies in New York

1mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: Secure mobile ad-hoc networking solutions for defense and commercial sectors.
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
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2w
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Technical Support Representative
Rochester, New York, United States
$20-$25/hr OnsiteFull Time
GoNetspeed
GoNetspeed: Provides high-speed fiber internet and telecommunications services to communities.
2+ YOEProvide Level I (and some Level II) technical support for Wi-Fi, PON, Internet and VoIP; document calls; communicate technical issues to customers; associate degree preferred; 2 years technical support experience preferred.
Wi-Fi, PON Networks, VoIP, Microsoft Office
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1mo
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Technical Support Engineer
New York or United States or Israel
RemoteFull Time
G2 Risk Solutions
G2 Risk Solutions: Provides risk and compliance intelligence for financial institutions.
1+ YOE1–2 years technical support experience; troubleshoot REST APIs, write basic SQL queries, use Zendesk/Jira, communicate with technical and non-technical audiences; Python and AI tool experience a plus.
Zendesk, Jira, REST APIs, SQL, Python, ChatGPT, Claude
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1w
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Technical Support Assistant
New York, New York, United States
OnsiteFull Time
Qureos
Qureos: AI-powered recruitment platform automating candidate sourcing and screening.
Provide technical support via phone,email,chat; troubleshoot and escalate hardware/software issues; document tickets; assist onboarding and create support documentation.
ticketing systems, CRM, remote desktop applications, online meeting platforms
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2mo
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Technical Support Engineer
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: Developer of secure mobile ad-hoc networking systems for mission-critical operations.
2+ YOE2+ years in technical support or customer-facing technical role; strong IP networking; remote troubleshooting; excellent communications; experience with ticketing/CRM systems; US security clearance eligibility.
Salesforce, Jira, Microsoft, CRM
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1mo
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Technical Support Engineer
New York or United States
$95k-$115k/yr HybridFull Time
Botify
Botify: Enterprise SaaS platform for AI-powered SEO and search intelligence.
2+ YOE2+ years technical support in SaaS, technical background with Linux/Python/JS/SQL, familiarity with cloud and analytics (AWS, GCP, BigQuery, Django), strong customer-focus and incident handling skills.
Botify Analytics, LogAnalyzer, RealKeywords, SiteCrawler, Botify Intelligence, Botify Activation, SpeedWorkers, PageWorkers, AI Visibility, Agentic Catalog, Linux, Python, JS, SQL, AWS, GCP, BigQuery (BQ), Django, GitHub, Jira
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1mo
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Technical Support Engineer
San Francisco or New York City or London or Sydney
$90k-$125k/yr OnsiteFull Time
Sigma Computing
Sigma Computing: Cloud-native analytics platform featuring a spreadsheet-style interface.
2+ YOEBachelor's in a technical field required, 2+ years in a customer-facing technical role, strong SQL proficiency and query performance troubleshooting, data modeling and visualization skills, experience supporting cloud services preferred.
SQL, Snowflake, Redshift, BigQuery, GCP, AWS, Python
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3w
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Technical Support Specialist
San Francisco or New York City or Salt Lake City
$72k-$100k/yr HybridFull Time
Anrok
Anrok: Automated sales tax compliance platform for global digital businesses.
Proven product/technical support experience in software, strong customer focus, excellent communication, experience collaborating with product/engineering, familiarity with Zendesk is a plus.
Zendesk
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5d
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Technical Support Analyst
New York or Spain
$50k-$1000k/yr HybridFull Time
Rain
Rain: Provides stablecoin-native infrastructure for card issuance and global payments.
3+ YOE3+ years in technical customer- or partner-facing support, hands-on with APIs, reading logs and writing SQL, strong communication and problem-solving skills.
SQL
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1mo
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Technical Support Specialist
New York or New Jersey or Florida
$85k-$95k/yr RemoteFull Time
Attio
Attio: Provides a customizable AI-powered customer relationship management platform
2+ YOE2+ years in customer/technical support for a SaaS product; troubleshooting APIs/AI/CRMs; strong written and verbal communication, customer empathy, and operational excellence.
Zapier, Intercom, Linear, Notion, Guru, APIs, AI
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1mo
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Technical Support Engineer
Europe or United States or Tel Aviv or Amsterdam or New York City or Austin
$100k-$150k/yr RemoteFull Time
Tavily
TavilyNASDAQ: NBIS: Real-time web search engine for AI agents.
2+ YOE2+ years technical B2B support, troubleshooting across APIs/web/cloud, experience with Python, LLM toolchains (LangChain, LlamaIndex), vector DBs, n8n, RAG and prompt engineering, clear written communication, flexibility for off-hours support.
APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, LLM toolchains
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1w
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Technical Support - Level 1
Lynbrook, New York, United States
OnsiteFull Time
Future Tech Enterprise
Future Tech Enterprise: Provides global IT solutions and enterprise managed technology services.
1+ YOE1–3 years deskside technical support experience, strong Windows and Chrome OS knowledge, customer service skills, valid driver's license and access to a personal vehicle; CompTIA A+ preferred.
Windows, Chrome OS, Chromebook, Dell Technologies, NVIDIA, Cisco
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1mo
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Technical Support Engineer
New York City, New York, United States
$150k-$200k/yr HybridFull Time
incident.io
incident.io: Provides an AI-driven platform for software incident response and management.
Proven experience in a technical support role (preferably SaaS) with monitoring/on-call systems, ability to write code, strong communication, and customer-facing problem solving skills.
Slack, Pylon
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6d
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Technical Support Analyst
New York City, New York, United States
$77k-$106k/yr OnsiteFull Time
Tabs
Tabs: Automates contract-to-cash cycles for finance and accounting teams.
3+ YOE3+ years technical/customer support experience in SaaS or fintech, troubleshooting APIs, ERPs and payment integrations; strong written communication and problem-solving; experience with ticketing systems.
NetSuite, Quickbooks, Stripe, HubSpot, Zendesk, Pylon, Slack, SQL, API, ERP
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1mo
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Technical Support Engineer
Barcelona or Tel Aviv or New York City or United States
RemoteFull Time
Aidoc
Aidoc: Clinical AI solutions for medical imaging and patient triage.
2+ YOE2+ years in technical/production support, strong troubleshooting and SQL skills, excellent communication, experience with distributed systems and incident response, comfortable with customer calls during off-hours.
SQL, Salesforce, Jira, Monday.com, Slack, Datadog, Grafana, New Relic, Python, Bash, Amazon Web Services (AWS), Google Cloud Platform, Microsoft Azure, REST
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5d
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Technical Support Specialist
New York City, New York, United States
$64k-$100k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
2+ YOE2+ years supporting technical products (SaaS/mobile), degree or bootcamp or equivalent, proficiency with case management tools, HTML/CSS/APIs/SQL; strong written English and troubleshooting skills.
Salesforce, Zendesk, HTML, CSS, APIs, SQL, Postman, Snowflake, Kibana
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1mo
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Technical Support Engineer
Rochester, New York, United States
$71k-$118k/yr OnsiteFull Time
MKS Instruments
MKS InstrumentsNASDAQ: MKSI: Supplies process control instruments and chemicals for semiconductor manufacturing.
3+ YOE3+ years field service or technical support experience; experience with RF and digital electronic products; Bachelor's in engineering or equivalent experience preferred; proficiency with Microsoft Office; ability to travel up to 20%.
Microsoft Office
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1mo
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Technical Support Engineer
San Francisco or Seattle or New York City
$90k-$115k/yr HybridFull Time
Socure
Socure: Provide AI-driven identity verification and fraud prevention software.
3+ YOEBachelor's degree, 3+ years in SaaS technical support, U.S. citizenship required, experience with APIs and SQL, proficiency with AI-assisted tools (ChatGPT/Claude/Copilot), strong communication and customer-empathy skills.
ChatGPT, Claude, Copilot, GitHub Copilot, Cursor, SQL, APIs, iOS, Android, LLM
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4w
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Technical Support Specialist
Oneida or Madison County or Cortland County
$21/hr OnsiteFull Time
The Arc Madison Cortland
The Arc Madison Cortland: Provides residential and community support for people with disabilities.
1+ YOEAssociate's in IT or entry-level IT certification plus 1+ years experience; valid NYS driver's license and use of personal vehicle for travel between Madison and Cortland counties; ability to provide 1st–2nd tier technical support.
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1mo
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Technical Support Engineer
Tonawanda or Burr Ridge
$90k-$132k/yr OnsiteFull Time
Linde
LindeNYSE: LIN: Supplies industrial gases and develops gas processing technologies.
4+ YOEBachelor's degree in Engineering or 4+ years technical experience; hands-on plant operations/maintenance experience; strong troubleshooting, communication, and project skills; experience with EAM systems; up to 30% travel and occasional after-hours support.
Enterprise Asset Management (EAM)
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