166 technical support specialist jobs at 96 companies in Berkeley Heights, NJ
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Technical Support Specialist
Newtown, Pennsylvania, United States
OnsiteFull Time
Catalyx: Provides machine vision and automation solutions for manufacturing.
2+ YOETwo or more years in technical support, customer service, field service coordination, help desk, or industrial equipment support; ticketing systems experience and technical troubleshooting skills required.
Zendesk, Salesforce Service Cloud, CRM, Microsoft Office, remote support tools, PLC
Austin or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$57k-$90k/yrHybridFull Time
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
2+ YOERequires 2–3 years supporting technical products, SaaS or mobile experience, technical education or equivalent, case management tools, HTML/CSS, APIs and/or SQL, and strong English communication.
monday.comNASDAQ: MNDY: Cloud-based work operating system for managing workflows and projects.
Requires professional technical expertise, customer-facing experience, rapid product learning, technical problem-solving, adaptability, and strong communication. Premium support experience is preferred; Customer Success experience is a plus.
Anrok: Automated sales tax compliance platform for global digital businesses.
Proven product/technical support experience in software, strong customer focus, excellent communication, experience collaborating with product/engineering, familiarity with Zendesk is a plus.
Bengaluru or New York City or Washington or Vancouver or London or Galway or Budapest or Munich or Singapore or Sydney
HybridFull Time
Diligent: Provides software for corporate governance, risk, and compliance management.
5+ YOE5+ years of technical or customer support experience in SaaS or product environments, web application troubleshooting, strong problem-solving, and excellent written and verbal English communication.
Yeshiva University: Private university providing undergraduate and graduate degree programs.
2+ YOE2+ years help desk and A/V support, experience with Windows/macOS and Microsoft 365, ServiceNow, strong troubleshooting, communication, and documentation skills; Associate's degree in IT or equivalent.
Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Office apps, ServiceNow, VoIP
Solstice Advanced MaterialsNASDAQ: SOLS: Provider of specialty materials for industrial and commercial applications.
10+ YOEAssociate degree in engineering, 10+ years technical/field support experience, knowledge of refrigerant properties and chiller design, ability to travel domestically/internationally and visit commercial/industrial sites; EPA 608 preferred.
DataSnipper: Intelligent automation platform for audit and finance professionals.
2+ YOERequires 2–4 years in technical or application support in B2B SaaS, strong troubleshooting across logs, APIs, and developer tools, SaaS architecture knowledge, AI fluency, and professional English communication.
TopconTokyo Stock Exchange: 7732: Private Japanese precision-technology manufacturer serving healthcare, agriculture, and infrastructure markets with optical, sensing, control, and digital solutions.
Requires a bachelor's or associate degree in electronic, biomedical, or computer technology, strong IT knowledge, communication and problem-solving skills, and medical device repair experience.
SQL, Networking, Microsoft Windows, Microsoft Office
Merck & Co.NYSE: MRK: Develops and manufactures prescription medicines, vaccines, and animal health products.
5+ YOERequires a high school diploma, 5 years of pharmaceutical or chemical automation engineering experience, and expertise in OT infrastructure, industrial automation, networking, virtualization, SCADA, MES, and regulated manufacturing systems.
SCADA, MES, PLC, HMI, DeltaV, VMware, PI Historian, Windows Server, Rockwell, Allen-Bradley, SAP, Ignition, DCS, LIMS, ITIL, Microsoft Active Directory, VLAN, SLA
Merck & Co.NYSE: MRK: Produces prescription medicines, vaccines, and animal health products.
5+ YOERequires 5 years of pharmaceutical or chemical automation engineering experience, high school diploma, and expertise in OT infrastructure, industrial automation, networking, virtualization, SCADA, MES, and regulated manufacturing systems.
DeltaV, Eppendorf, AMBR, DCS, PLC, HMI, SCADA, PI Historian, Rockwell, Allen-Bradley, MES, VMware, Windows, Windows Active Directory, Ignition, SAP, LIMS, ITIL, VLANs
Technical Customer Support Specialist - German-speaking
St. Gallen or London or New York City
HybridFull Time
Frontify: Platform for managing digital brand assets and team collaboration.
Fluent German and English; Switzerland-based with hybrid St. Gallen attendance. Requires technical SaaS support experience, customer-facing communication, and familiarity with SSO/SAML, DNS, custom domains, APIs, and web technologies.
Rocket PharmaceuticalsNASDAQ: RCKT: Developing gene therapies for rare and life-threatening diseases.
1+ YOE1–3 years supporting IT systems in regulated environments; experience with GxP applications, Windows, macOS, Microsoft 365, endpoint technologies, identity platforms, access management, and regulated IT processes.
ServiceNow, Okta, Active Directory, Microsoft Entra ID, Microsoft 365, Windows 10, Windows 11, macOS, SSO, MFA, PPE, GxP
First AdvantageNASDAQ: FA: Provides employment background screening and digital identity verification services.
2+ YOEHigh school diploma or equivalent and two years of experience maintaining records systems or in a related area. Requires fingerprinting knowledge, filing skills, fingerprint comparison ability, and office equipment proficiency.
Research Foundation for Mental Hygiene: Supports mental health research and training in New York.
1+ YOEBachelor's degree, 1+ year relevant and customer service experience, and 1+ year Microsoft Office experience required. HTML and web meeting platform experience preferred; strong communication skills essential.
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, HTML, Zoom, Webex, Microsoft Teams
Rocket PharmaceuticalsNASDAQ: RCKT: Developing gene therapies for rare and life-threatening diseases.
1+ YOERequires 1–3 years supporting IT systems in regulated environments, GxP experience, endpoint and identity platform support, strong communication, documentation, compliance, and customer service skills.
Windows 10, Windows 11, macOS, Microsoft 365, Okta, Active Directory, Microsoft Entra ID, ServiceNow, SSO, MFA, GxP, CAPA, PPE
Service Measure: Provides global field data collection and customer experience measurement.
2+ YOE2+ years technical testing/support or BA/BS; 1+ year QA or mobile app support; familiarity with mobile/web tech, Google Spreadsheets, Microsoft Excel; strong communication and troubleshooting skills; valid driver’s license.
Google Spreadsheets, Microsoft Excel, SQL, JavaScript
Winnipeg or Oakville or Peterborough or Holmdel or British Columbia
$73k-$94k/yrOnsiteFull Time
Lotlinx: AI software for auto dealer inventory management and marketing.
3+ YOERequires 3+ years in operational or technical support, strong communication, customer service, diagnostic and analytical skills, computer literacy, multitasking, prioritization, and ownership of projects.
SaaS, AI, machine learning, help desk, ticketing systems
FigmaNew York Stock Exchange: FIG: Collaborative interface design and prototyping software for teams.
4+ YOE4+ years in QA or technical support for SaaS, troubleshooting across Mac/Windows/iOS/Android, strong collaboration with Product/Engineering, and consultative communication skills.