841 telephony jobs at 246 companies in Florida
3mo
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Telephony Systems Coordinator
Orlando or United States
RemoteFull Time
1+ YOE1-3 years in technical/telephony support; Cisco telephony exposure; IVR; strong troubleshooting and communication; quick learner; healthcare/call center experience a plus.
Cisco CUCM, Cisco UCCX, VoIP, Jabber, IP Phones, IVR, Call center software, Reporting
1mo
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Telephony Data Analyst
Dallas or Jacksonville or Salt Lake City or Texas or United States
HybridFull Time
3+ YOE3+ years in reporting or analytics supporting contact center or operational environments; advanced Microsoft Excel, SQL, and BI tool experience; ability to develop, automate, and validate contact center reporting and deliver insights to stakeholders.
Microsoft Excel, Pivot Tables, Power Query, Lookup Functions, SQL, Power BI, Tableau, SSRS, Alvaria Cloud, Genesys Cloud, NICE, Five9
2mo
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Business Systems Analyst
Fort Lauderdale, Florida, United States
OnsiteFull Time
3+ YOEThree+ years Cisco telephony administration; experience gathering requirements; IT systems support; bachelor's in IS/CS/Business.
Cisco telephony, VoIP, IVR, Enterprise applications, Networking
1w
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Remote Call Center Representative
Pompano Beach, Florida, United States
RemoteFull Time
3+ YOERequires 3+ years of call center experience, high school diploma or equivalent, strong communication, multitasking, sensitive information handling, and proficiency with telephony systems, CRMs, and Microsoft Office Suite.
telephony systems, CRMs, Microsoft Office Suite
2w
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Telecom Client Technician
Daytona Beach or Palm Coast or Flagler or Palatka or St. Augustine or Hastings
FieldFull Time
2+ YOEHigh school diploma, 2+ years related experience, telephony and networking troubleshooting, ability to lift up to 100 lbs with assistance, valid driver's license, proficiency with Windows OS and Microsoft Office.
Windows OS, Microsoft Office, Telephony, CAT 5/6, fiber optic, Wi-Fi
1mo
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Network Voice Engineer
Miami, Florida, United States
OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience; 1–2 years network/telephony experience; familiarity with routers, switches, firewalls, SD-WAN, cloud telephony; preferred certifications: ITIL, CCNA, CompTIA Network+.
Cisco Webex Cloud, Webex Contact Center, Vonage Contact Center, Cisco, Meraki, Cisco Catalyst, Cisco Nexus, Palo Alto Networks, GitHub, CI/CD, SD-WAN, PSTN, VoIP/SIP
2mo
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VP, Contact Center
Orlando, Florida, United States
OnsiteFull Time
15+ YOE15+ MgmtBachelor's degree required (MBA preferred), 15+ years leadership in contact center/customer experience with CRM, telephony, WFM, automation/AI expertise; proven revenue growth, vendor/BPO management, analytics, and executive communication skills.
CRM platforms, telephony systems, workforce management tools, conversational AI, chat, SMS, self-service solutions
2w
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OPS DISTRIBUTED COMPUTER SYSTEMS SPECIAL - 64906936
Fort Lauderdale, Florida, United States
$28/hr FieldFull Time
Tier 1 IT technician for Broward County with help desk experience, Windows/Active Directory/IP telephony knowledge, ability to install/configure hardware and mobile devices, valid driver's license, US work authorization, and willingness to work emergency hours.
Microsoft Operating Systems, Office Suite, Windows, Server 2008, Server 2012, Server 2016, Active Directory, iOS, Android, SCCM, Footprints ITSM, IP telephony, ITSM Help Desk
1w
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Steering Competence Center Group Leader
Fort Lauderdale or Costa Rica or Philippines
OnsiteFull Time
5+ YOERequires 5+ years of workforce management leadership in multi-site, multi-queue environments and advanced hands-on Verint WFM administration with ACD telephony systems.
Verint WFM, ACD, Genesys, Avaya, Cisco
1w
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Field Service Technician II
Fort Lauderdale, Florida, United States
$25-$28/hr FieldFull Time
3+ YOE3+ years installing, repairing, and maintaining telecom, networking, and electronic equipment; knowledge of telephony and cabling; Windows/VOIP familiarity; strong communication and troubleshooting skills.
Windows, VOIP, Adtran, Fortinet, AOS, Cisco IOS
2d
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Telecommunications Technician
Cape Canaveral or Vandenberg
OnsiteFull Time
2+ YOEHigh school diploma and 2+ years installing, testing, troubleshooting, and repairing fiber optics, copper cabling, network and telephony systems, and audio/video systems.
BICSI, NEC, TIA/EIA, TCP/IP, DLC, ASYNC, Cat5E, Cat6, Cat6A, IP, HD-SDI, AoIP, VoIP, Ethernet, RF, oscilloscopes, multi-meters, line analyzers, breakout boxes, network traces, DC power supplies, DC-DC converters, Microsoft?
2w
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Sr. Systems Engineer
California or California or Allen or Schaumburg or Plantation or Salt Lake City
$90k-$100k/yr RemoteFull Time
5+ YOE5+ years technical support or a related bachelor's degree; ability to support NG911 systems, Windows/Linux environments, networking, telephony, and pass CJIS background check.
Windows Server 2008, Windows Server 2012, Windows 7, Windows 10, Linux, UNIX, Active Directory, Asterisk, SS7
1w
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Software Engineer – Conversational AI
Tampa, Florida, United States
HybridFull Time
Production experience with TypeScript, Node.js, AWS, REST APIs, conversational AI platforms, prompt engineering, testing, cloud infrastructure, telephony integrations, secure API design, and Git workflows.
TypeScript, Node.js, Amazon Web Services (AWS), AWS Lambda, Amazon API Gateway, ElevenLabs, Zoom Virtual Agent (ZVA), Amazon Lex, Dialogflow, AWS CDK, DynamoDB, Amazon SQS, Amazon SNS, Amazon S3, Amazon EventBridge, Twilio, Amazon CloudWatch, Jest, IAM, Git, HubSpot CRM, GitHub Actions, SQL, Amazon Redshift, Amazon Athena, pino
2w
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Telecommunications Manager
Miramar or Atlanta or Austin or Houston or Dallas or Orlando or Tallahassee or West Palm Beach or Fort Lauderdale or Phoenix or Charlotte
RemoteFull Time
8+ YOE8+ years managing enterprise telephony systems with Avaya expertise, team leadership, vendor and budget management, project management, and experience migrating to cloud/UCaaS platforms; bachelor’s degree preferred.
Avaya, Microsoft Teams, Zoom, SIP, RingCentral, Cisco
1mo
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Analyst, Contact Center Communications
Florida or Orlando or Las Vegas or Philippines or Clark
RemoteFull Time
3+ YOEBachelor's degree, 3+ years contact center experience, 1+ year predictive dialer administration, advanced analytical and reporting skills, dialer/telephony and MS Office proficiency, ability to lead analysts.
CXOne, Avaya, Noble, Autodialer, VBA, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, SQL, SAS, Power BI, Oracle
1mo
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Sr UC Field Support Engineer
Orlando, Florida, United States
$106k-$133k/yr FieldFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
7+ YOE3+ Mgmt7+ years UC experience, CCNP Collaboration (or higher), 3+ years lead experience, Public Trust clearance, hands-on VTC/AV/telephony expertise, ServiceNow familiarity; bachelor’s or equivalent experience.
VTC, ServiceNow, Microsoft Teams, Avaya, Cisco, Polycom, Logitech, Webex, PEXIP, IPTV, IP-PBX, SIP, ISDN, ePRI, PRI, POTS, QoS
1w
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IT Support Technician
Jacksonville, Florida, United States
OnsiteTemporary
1+ YOE1+ year of help desk experience; support experience with Windows, Active Directory, O365, hardware, networks, Apple products, ServiceNow, remote workers, and ACD telephony; 60 wpm typing required.
Microsoft Windows 10, Microsoft Windows 11, Active Directory, Microsoft O365, Apple MacBook, ServiceNow, Automatic Call Distribution (ACD)
2d
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NICE CXOne Support Lead
Florida or Utah or United States or Jacksonville or Salt Lake City
RemoteFull Time
Bachelor's degree or equivalent experience; extensive NICE CXone contact center support experience, leadership of L2/L3 teams, incident and change management, telephony, CRM integrations, APIs, ITSM, and stakeholder management.
NICE CXone, ACD, Studio, IVR, Workforce Management (WFM), Quality Management (QM), Interaction Analytics, Salesforce, Dynamics 365, ServiceNow, REST APIs, SIP, VoIP, ITSM, ITIL, AI, ML
1w
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Customer Service Representative II (Remote)
Chicago or California or District of Columbia or Florida or Illinois or Indiana or Massachusetts or Michigan or Maryland or New Jersey or New York or Ohio or South Carolina or Virginia or Wisconsin
$24-$31/hr RemoteFull Time
Provide high-quality telephone and digital service; sales/outbound calling experience preferred; strong written and oral communication; experience with telephony/measurement tools and Microsoft Office; ability to learn product information.
Microsoft Office
3w
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IT Onsite Technician - Volusia County FL
Volusia County, Florida, United States
$27-$32/hr FieldFull Time
2+ YOE2+ years technical customer service and networking experience, Windows server/workstation skills, ability to install and train on hardware/software, Oracle/SQL and basic telephony knowledge preferred; high school diploma required.
Oracle, SQL, Windows, Microsoft Word, Microsoft Excel
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