75 user support jobs at 59 companies in Massachusetts
2w
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End User Support
Boston, Massachusetts, United States
$28-$30/hr OnsiteContract
Provide on-site end-user hardware/software support, troubleshoot Windows/Mac devices, configure workstations, use Autopilot/Active Directory/Intune/vSphere/JAMF/NexThink, and meet SLAs and on-call obligations.
Microsoft Autopilot, Active Directory, Intune, vSphere, JAMF, NexThink, Microsoft Operating Systems, Microsoft Office
1mo
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End User Support Specialist
Bedford, Massachusetts, United States
$70k-$90k/yr HybridFull Time
1+ YOEBachelor's in IT or equivalent, 1–3 years end-user/desktop support, strong Windows and Microsoft 365 skills (Teams, SharePoint, Intune, OneDrive), Active Directory, ITSM/ticketing experience, networking fundamentals, and excellent communication.
Microsoft 365, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft Intune, Windows, Active Directory, Freshservice, ServiceNow, Jira, Zendesk, VPN
2d
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User Services Assistant, Special Collections & Academic Engagement
Boston, Massachusetts, United States
$20-$23/hr OnsiteFull Time
1+ YOEBachelor's degree required,1-3 years relevant experience, circulation and patron services experience, ability to train/supervise student employees, familiarity with library platform Alma.
Alma
1w
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User Services Desktop Administrator
North Adams, Massachusetts, United States
OnsiteFull Time
Maintaining, configuring, and ensuring reliable operation, performance, security, and upkeep of computer systems, management software, and peripherals; planning and coordinating desktop support activities.
1mo
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Helpdesk Support Technician
Boston, Massachusetts, United States
OnsiteFull Time
On-site deskside support for end users, hardware and OS troubleshooting, ticket management, customer service skills, ability to lift 50 lbs, reliable transportation, preferred 1-2 years hands-on end-user support and industry certifications (CompTIA A+/Network+, Microsoft, Google).
Windows, macOS, Microsoft Office Suite, Webex, Google Apps, antivirus software
6d
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Desktop Support Technician
Arlington, Massachusetts, United States
$50k-$70k/yr FieldFull Time
2+ YOE2+ years supporting applications, endpoint deployment, and end-user support in a regulated environment; bachelor's degree or equivalent experience; valid driver’s license; ability to lift equipment; security/IT certifications preferred.
3w
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IT Support Specialist
Concord, Massachusetts, United States
$20-$22/hr OnsiteFull Time
1+ YOEProvide end-user desktop support including hardware, OS, local applications, account setup, ticketing, and participate in on-call rotation; 1+ year desktop support experience and an associate degree or equivalent experience preferred.
Microsoft operating systems
6d
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IT Support Specialist II
Lexington, Massachusetts, United States
$31-$38/hr OnsiteFull Time
5+ YOEAssociate's degree (or equivalent experience), 5+ years IT/support experience, end-user hardware and software support, after-hours and travel availability, mentorship and troubleshooting skills.
1mo
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IT Support Technician
Newburyport, Massachusetts, United States
$22-$42/hr OnsiteFull Time
1+ YOE1+ years supporting end-user technology in enterprise environments; experience with Windows and Microsoft 365, IP networking (TCP/IP, DNS, DHCP); strong customer service and troubleshooting skills; AV and printer support experience.
Windows, Microsoft 365, TCP/IP, DNS, DHCP, macOS, Linux, Apple iOS
1w
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IT Support Specialist
Somerville, Massachusetts, United States
$23/hr FieldTemporary, Part Time
Experience supporting devices and end users; working knowledge of ChromeOS, Windows, Apple OS and mobile devices; strong troubleshooting, organizational, communication, and customer service skills; cybersecurity awareness.
ChromeOS, Windows OS, Apple operating systems, Google Admin Console, Microsoft, JAMF, Active Directory
3w
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IT Support Engineer
Waltham, Massachusetts, United States
$51k-$80k/yr OnsiteFull Time
2+ YOE2+ years technical support experience, knowledge of Windows/MacOS, Active Directory and Jamf basics, ability to troubleshoot desktop/hardware/web apps, train users, and follow ITIL practices.
Windows, MacOS, Active Directory, Jamf
3w
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IT Support Specialist
Boston, Massachusetts, United States
$62k-$81k/yr HybridFull Time
1+ YOE1-4 years desktop/end-user support in Microsoft-focused environments; strong Windows 11, Microsoft 365, Teams Rooms, endpoint management, AV, and ticketing skills; effective communicator and problem solver.
Windows 11, Microsoft 365, Adobe Acrobat, Microsoft Teams, Microsoft Teams Rooms, Microsoft SharePoint, Microsoft OneDrive, Intune, SCCM, Endpoint Central, Smart Deploy, Splashtop, Jira, Confluence, Zscaler, TCP/IP, DNS, DHCP, VPN
1mo
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Product Support Specialist
New York City or Santa Monica or Los Angeles or Palo Alto or Chicago or Washington or Boston or Colorado or Seattle or San Francisco or San Diego or Reston
$93k-$135k/yr OnsiteFull Time
4+ YOE4+ years supporting online services, troubleshooting, capturing user feedback, managing software development issues, presenting product demos, proficiency with Microsoft Office and iManage, strong communication and project management skills.
Microsoft Office, iManage, Microsoft Teams, Intercom, HTML, CSS, Python
3w
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Helpdesk Support Technician
Boston, Massachusetts, United States
$42k-$52k/yr OnsiteFull Time
1+ YOEProvide onsite end-user support; experience with desktop hardware, Windows/macOS, Microsoft Office and Google Apps; CompTIA/Microsoft/Google certifications preferred; reliable transportation; able to lift 50 lbs.
Windows, macOS, Microsoft Office, Google Apps, Webex
3w
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Senior Technical Support Specialist
Milton, Massachusetts, United States
OnsiteFull Time
Provide advanced technical and operational support for end-user devices, applications, accounts, classroom and event A/V technologies; serve as senior escalation for complex issues and assist with employee onboarding.
1mo
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
2mo
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Desktop Support Analyst (Billerica, MA, US, 01821)
Billerica, Massachusetts, United States
OnsiteFull Time
Provide advanced onsite and desk-side IT support; manage Windows PCs, laptops, and Intune; onsite user support; travel; lift and move IT equipment.
Windows, Microsoft Intune, Microsoft 365, Azure Active Directory, Endpoint Management
1mo
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Technical Support Specialist
London or Boston
OnsiteFull Time
3+ YOE3+ years desktop/end-user computing support across multiple sites (EMEA preferred). Proficiency with Windows/macOS, Microsoft 365, Azure AD/Entra ID, Intune/JAMF, PowerShell, Jira Service Management, and networking basics. Strong communication skills; English required.
Windows 10, Windows 11, macOS, Linux, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Azure AD / Entra ID, Active Directory, Group Policy, Intune, JAMF, PowerShell, Jira Service Management, VPN, Wi-Fi, DNS, DHCP
1w
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Lab Computing Support Engineer (Onsite)
Tampa or Cambridge
$75k-$110k/yr OnsiteFull Time
Support and maintain lab systems in a regulated pharmaceutical environment; ensure GxP/CSV compliance; manage vendors, backups, patching, user management, and ticketing; familiarity with lab instruments and SOPs.
ServiceNow, Remedy
1w
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Service Desk Support Analyst
Norwood, Massachusetts, United States
$55k-$70k/yr OnsiteFull Time
Provide Tier 1 end-user support, device setup, account provisioning, and write knowledge articles; strong problem solving, customer service, Windows/Microsoft 365 and Apple familiarity, associate degree or equivalent, valid driver's license.
Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Excel, Word, Microsoft Copilot, Active Directory, Microsoft Entra ID, Intune, ERP, WMS, Python, PowerShell
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