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31 vp customer experience jobs at 25 companies in San Jose, CA

1w
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VP, Customer Experience
San Francisco or United States
$275k-$350k/yr HybridFull Time
Exa
Exa: Search engine infrastructure for artificial intelligence agents.
15+ YOE15+ years in technology, post-sales leadership, and prior VP-level experience owning customer success or post-sales at a B2B software or API company; proven NDR, GRR, or retention ownership.
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1mo
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VP of Customer Success
San Francisco or New York City
$250k-$300k/yr HybridFull Time
incident.io
incident.io: Provides an AI-driven platform for software incident response and management.
3rd-line or higher customer success leadership at a high-growth B2B software company; experience scaling global CS across Americas, EMEA, and APJC; strong account health, forecasting, and AI-forward tooling experience.
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2mo
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VP of Customer Success & Adoption
Santa Clara, California, United States
$360k-$380k/yr OnsiteFull Time
Forward Networks
Forward Networks: Provides a digital twin platform for enterprise network management.
12+ YOE6+ Mgmt12+ years in customer success with 6+ years in leadership; proven experience building/scaling CS functions, driving adoption, improving NRR/GRR, reducing churn; data fluency, commercial instincts, strong communication and coaching skills.
Gainsight, Catalyst, Vitally, ChurnZero
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3mo
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Vice President, Digital Experience & Optimization (8009)
San Leandro, California, United States
$270k-$290k/yr HybridFull Time
Ariat
Ariat: Produces high-performance footwear and apparel for equestrian and outdoor activities.
12+ YOE12+ years ecommerce leadership; proven ability to improve conversion and customer experience; data-driven decision making; omni-channel and multi-disciplinary leadership; experience in apparel/retail; site redesigns, replatforming, personalization preferred.
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VP - Marketing
Emeryville, California, United States
$220k-$260k/yr HybridFull Time
Grocery Outlet
Grocery OutletNASDAQ: GO: Discount grocery retailer selling overstocked and closeout name-brand products.
10+ YOE5+ MgmtRequires 10+ years of progressive marketing leadership, 5+ years leading large-scale growth and digital commerce teams, retail experience, and expertise in CRM, loyalty, media, analytics, and customer growth.
CRM, SMS, mobile app, website, social media, paid search, paid social, display, programmatic, affiliate marketing, connected television, marketing automation, eCommerce platforms, web analytics, app analytics
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Vice President, Sales
Oakland, California, United States
HybridFull Time
Clorox
CloroxNew York Stock Exchange: CLX: Manufactures and markets consumer cleaning and wellness products.
10+ YOE10+ years CPG experience, strategic customer and cross-channel expertise, proven P&L and commercial planning, experience leading and developing large teams, strong negotiation and stakeholder alignment skills.
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Regional Vice President - Enterprise Sales
United States or Austin or Boston or San Francisco or New York City
$207k-$253k/yr RemoteFull Time
Maven AGI
Maven AGI: Builds AI agents to automate enterprise customer support interactions.
3+ MgmtRequires 3+ years of formal sales leadership, enterprise sales and strategic customer development experience, startup experience, complex Fortune 500 deal success, forecasting, business reporting, Salesforce, and sales methodology expertise.
Zendesk, Salesforce, Snowflake, MEDDPICC
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2w
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Vice President Customer Success
New York or San Francisco
OnsiteFull Time
Miro
Miro: Digital workspace for visual collaboration and team whiteboarding.
10+ YOE7+ Mgmt10+ years in strategic or enterprise customer success/account management leadership, 7+ years managing CS teams at high-growth B2B SaaS, experience with KPIs, stakeholder management, and enterprise executive relationships.
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1mo
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VP, Customer Retention
San Francisco, California, United States
$375k-$385k/yr HybridFull Time
Turn/River
Turn/River: Invests in and operates B2B software and SaaS companies.
10+ YOE10+ years building and leading B2B SaaS sales teams, experience scaling to 50+ sellers, quantitative background (RevOps/PE/consulting/strategy), cross-segment sales experience, strong analytics, project and process management, renewal sales expertise.
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3w
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Experience Research Vice President - Digital Banking
New York or Palo Alto
$138k-$200k/yr OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
5+ YOEFormal training in experience research and 5+ years applied customer research; expertise in qualitative and quantitative methods, program design, AI-enabled research tooling, and stakeholder influence.
Microsoft Excel, Microsoft PowerPoint, Qualtrics, User Testing, Optimal Workshop, LLMs
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Regional Vice President, Commercial Sales - West
San Francisco, California, United States
RemoteFull Time
Upwind Security
Upwind Security: Provides a runtime-first cloud security platform for infrastructure protection.
Proven experience building and scaling commercial SaaS/cybersecurity sales teams, selling to enterprise cloud/security/DevOps customers, recruiting and developing AEs, strong executive presence, and CRM-driven, data-focused forecasting.
SFDC, eBPF
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Vice President, Global Clients Program (GCP), Talent Solutions
San Francisco, California, United States
$486k-$790k/yr HybridFull Time
LinkedInNASDAQ: MSFT: Professional social network for career development and job recruitment.
15+ YOE10+ Mgmt15+ years enterprise sales/customer success/strategic account leadership,10+ years people leadership,experience with global strategic accounts,ability to influence C-suite and negotiate complex enterprise agreements.
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2mo
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Vice President, Customer Journey Product Tools & Data
San Francisco, California, United States
$262k-$458k/yr HybridFull Time
Visa
VisaNYSE: V: Global payment technology facilitating electronic funds transfers.
8+ YOE12+ years with a bachelor’s (or 10+ with an advanced degree, or 8+ with a PhD); extensive enterprise product, platform, data, and transformation leadership experience; platform, CRM and CPQ experience; strong product and change leadership.
CRM, CPQ, AI
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3w
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VP, Systems Engineering
Palo Alto, California, United States
$250k-$375k/yr HybridFull Time
Mythic
Mythic: Develops energy-efficient analog processors for AI inference.
12+ YOE12+ years systems engineering experience, post-silicon bring-up to shipping hardware, team leadership, board-level debug, hardware/software co-validation, customer technical support, startup experience preferred.
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2w
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VP, Success Management - Portfolio Leader
Chicago or Boston or New York City or Atlanta or San Francisco
$222k-$427k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
10+ YOE7+ Mgmt15+ years leading teams in enterprise software; 7+ years customer success leadership; 10+ years enterprise software experience; strong executive engagement, financial acumen, and AI/data experience; willingness to travel up to 50%.
Salesforce, Agentforce, Signature Success, Accelerator
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2mo
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VP, Business Data Delivery
San Francisco, California, United States
$240k-$270k/yr HybridFull Time
LendingClub
LendingClubNYSE: LC: Digital marketplace bank providing personal loans and banking services.
13+ YOE10+ Mgmt13+ years in data engineering/analytics/product roles with 10+ years leading teams; 5+ years leading large-scale data products in public cloud; experience with customer data platforms, analytics, AI, and modern data tooling; Bachelor's degree or equivalent.
Databricks, dbt, Tableau, AWS
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4w
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RVP, Digital CSM
San Francisco, California, United States
OnsiteFull Time
Cursor
Cursor: AI-native code editor for software development.
Proven experience building and scaling digital/tech-touch customer success functions, hiring and managing leaders, data-driven health-scoring and PLG expansion, and working with developer-focused products.
Slack
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3w
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Vice President, Product Management
Brisbane, California, United States
$294k-$384k/yr HybridFull Time
Freenome
FreenomeNASDAQ: FRNM: Develops blood tests for early cancer detection using machine learning.
15+ YOE10+ Mgmt15+ years product management experience with 10+ years leading teams; experience in diagnostics, oncology, in vitro diagnostic launches, and customer-focused product strategy; Bachelor's required, Master's preferred.
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1mo
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Vice President Key Accounts, North America
Austin or San Francisco or New York City or Arlington
$300k/yr HybridFull Time
BetterUp
BetterUp: Digital platform for professional coaching and employee mental fitness.
10+ YOE10+ years executive sales experience, proven executive-level selling, driving new sales, account management and customer success, GTM experience, strategic and analytical skills, BA required (MBA preferred).
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2mo
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Customer Success Leader
San Francisco, California, United States
OnsiteFull Time
Rox
Rox: AI-powered revenue operating system with autonomous sales agents.
6+ YOE6+ years in customer success or post-sales; experience hiring/managing a team; ownership of retention/utilization targets; able to engage VP/C-level stakeholders; proven time-to-value delivery and expansion.
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