12 workforce analyst jobs at 10 companies in Anthem, AZ
3w
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Senior Workforce Management Analyst
Mexico City or Phoenix
OnsiteFull Time
4+ YOERequires 4+ years of post-graduate experience, strong analytical and communication skills, Excel or Google Sheets modeling, and ability to solve complex problems in fast-paced operations environments.
Microsoft Excel, Google Sheets, SQL
1w
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CCaaS & Workforce Management Analyst/Administrator
Scottsdale, Arizona, United States
HybridFull Time
3+ YOERequires 3–5 years in contact center, workforce management, claims, scheduling, reporting, or systems support; Excel proficiency and analytical skills. Bachelor's degree preferred; high school diploma with technical certifications accepted.
RingCentral, DialPad, Five9, Genesys, NICE, Verint, Microsoft Excel
3mo
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Planning Analyst, Workforce Management
Phoenix or San Francisco or New York City or Los Angeles
$100k-$115k/yr HybridFull Time
4+ YOE4+ years of workforce management experience, strong communication, SQL proficiency, intraday queue and schedule adherence familiarity, and ability to translate data into operational guidance.
SQL
1mo
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Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio or Phoenix or Colorado Springs or Tampa or Chesapeake
$127k-$243k/yr HybridFull Time
6+ YOE8+ years analytics/strategy experience (or 6+ with advanced degree). Expertise in workforce planning, capacity management, predictive modeling, forecasting, and translating data into strategic recommendations.
3w
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WFM Forecasting & Capacity Planning Analyst
Mexico City or Phoenix
OnsiteFull Time
4+ YOERequires 4+ years of post-graduate experience in technology, operations, strategy, consulting, banking, or related fields; strong analytical, communication, Excel, Google Sheets, and SQL skills.
Microsoft Excel, SQL, Google Sheets, Covey
1mo
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Processing Analyst
Mesa, Arizona, United States
OnsiteFull Time
Workforce management, scheduling, forecasting and trend analysis; strong verbal/written communication; Microsoft Office proficiency; bachelor's preferred or equivalent experience.
Microsoft Office
1w
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HRIS Analyst
Scottsdale, Arizona, United States
$70k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience; 3–5 years supporting ADP Workforce Now; payroll, benefits, reporting, integrations, configuration, Excel, analytics, and compliance experience required.
ADP Workforce Now, Microsoft Excel, API, VLOOKUP, XLOOKUP
3w
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Real-Time Analyst
Richardson or Phoenix or Hollywood
OnsiteFull Time
2+ YOE2+ years contact center workforce management experience, real-time decision-making, forecasting and analytics, strong communication, schedule flexibility for 24x7 coverage, proficiency with WFM platforms and data tools.
Microsoft Office Suite, Kronos, Verint, NICE, SQL, Python, VBA, Tableau
2d
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Workflow Resource Analyst, Service
Arizona or Tempe or Missouri or St. Louis or United States
HybridFull Time
3+ YOEBachelor's degree in business or equivalent preferred; 3+ years of contact center or functional experience and call center experience. Requires forecasting, analytics, workforce management, communication, and organizational skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Verint, NiCE/IEX
3d
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Workflow Resource Analyst, Service
Tempe or St. Louis
HybridFull Time
3+ YOEBachelor's degree in business or equivalent experience preferred; 3+ years of contact center and call center experience; workforce management experience preferred; strong analytical, mathematical, communication, and organizational skills.
Verint, NiCE/IEX, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access
2w
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Resource Management & Analytics, WFM
Denver or Phoenix or Las Vegas or San Francisco or New York City
$99k-$129k/yr HybridFull Time
7+ YOE7+ years contact center WFM experience, AI fluency, WFM platform and automation experience, strong analytics and dashboarding skills, leadership and stakeholder communication, familiarity with COPC/ICMI/SWPP.
PagerDuty
4d
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Finance Business Partner
Coppell or Greenville or Tempe or Fort Washington
OnsiteFull Time
5+ YOEBachelor's degree in a relevant field and 5+ years in compensation, workforce planning, FP&A, HR analytics, or related analysis. Requires advanced Excel, reporting, financial systems, and complex data analysis skills.
Microsoft Excel, BI, Workday, Adaptive Planning, Power BI, Tableau, SAP, Oracle, Microsoft Authenticator