8 workforce analyst jobs at 8 companies in Goodyear, AZ
4d
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Workforce Management Analyst Senior
San Antonio or Phoenix
$85k-$163k/yr HybridFull Time
Workforce management expertise with capacity planning, forecasting, scheduling, advanced Excel and reporting skills, experience with WFM platforms and ServiceNow, strong analytical and communication skills; Bachelor's degree or 4 years equivalent.
NICE IEX, Verint, Genesys, Microsoft Excel, ServiceNow, Microsoft PowerPoint, Microsoft Word
2mo
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Planning Analyst, Workforce Management
Phoenix or San Francisco or New York City or Los Angeles
$100k-$115k/yr HybridFull Time
4+ YOE4+ years of workforce management experience, strong communication, SQL proficiency, intraday queue and schedule adherence familiarity, and ability to translate data into operational guidance.
SQL
1w
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Workforce Management Business Systems Analyst
Tempe or Plymouth
$96k-$170k/yr HybridFull Time
6+ YOEBS/BA and 6+ years experience (or equivalent), 2 years SME, proficiency with BI/query tools, relational databases, Microsoft Office and Excel, familiarity with WFM systems, strong analytical and communication skills.
Golden32, Toad, PowerBI, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Visio, Nice IEX, Verint
2d
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Management & Program Analyst (Workforce Management)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$106k-$138k/yr OnsiteFull Time
1+ YOERequires specialized experience in workforce management including position management, staffing, performance management, awards, and workers' compensation; 1 year specialized experience at next lower grade.
2w
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Processing Analyst
Mesa, Arizona, United States
OnsiteFull Time
Workforce management, scheduling, forecasting and trend analysis; strong verbal/written communication; Microsoft Office proficiency; bachelor's preferred or equivalent experience.
Microsoft Office
1w
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Real Time Analyst, West
Scottsdale, Arizona, United States
$50k-$60k/yr OnsiteFull Time
3+ YOE3+ years contact center/workforce management experience; proficiency with workforce management and contact center platforms; advanced Excel; strong analytical, communication, and decision-making skills; on-site presence required.
Vonage, Salesforce, Genesys Cloud CX, NICE CXone, Five9, Avaya, Microsoft Excel, Verint, NICE IEX
1w
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Real-Time Analyst
Richardson or Phoenix or Hollywood
OnsiteFull Time
2+ YOE2+ years contact center workforce management experience, real-time decision-making, forecasting and analytics, strong communication, schedule flexibility for 24x7 coverage, proficiency with WFM platforms and data tools.
Microsoft Office Suite, Kronos, Verint, NICE, SQL, Python, VBA, Tableau
3d
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Resource Management & Analytics, WFM
Denver or Phoenix or Las Vegas or San Francisco or New York City
$99k-$129k/yr HybridFull Time
7+ YOE7+ years contact center WFM experience, AI fluency, WFM platform and automation experience, strong analytics and dashboarding skills, leadership and stakeholder communication, familiarity with COPC/ICMI/SWPP.
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