16 workforce analyst jobs at 12 companies in Maryvale, AZ
2w
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Senior Workforce Management Analyst
Mexico City or Phoenix
OnsiteFull Time
4+ YOERequires 4+ years of post-graduate experience, strong analytical and communication skills, Excel or Google Sheets modeling, and ability to solve complex problems in fast-paced operations environments.
Microsoft Excel, Google Sheets, SQL
1w
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CCaaS & Workforce Management Analyst/Administrator
Scottsdale, Arizona, United States
HybridFull Time
3+ YOERequires 3–5 years in contact center, workforce management, claims, scheduling, reporting, or systems support; Excel proficiency and analytical skills. Bachelor's degree preferred; high school diploma with technical certifications accepted.
RingCentral, DialPad, Five9, Genesys, NICE, Verint, Microsoft Excel
3mo
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Planning Analyst, Workforce Management
Phoenix or San Francisco or New York City or Los Angeles
$100k-$115k/yr HybridFull Time
4+ YOE4+ years of workforce management experience, strong communication, SQL proficiency, intraday queue and schedule adherence familiarity, and ability to translate data into operational guidance.
SQL
1d
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Management & Program Analyst (Workforce Management)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$106k-$138k/yr OnsiteFull Time
1+ YOERequires one year of specialized workforce management or human capital experience equivalent to GS-12, U.S. citizenship, English proficiency, U.S. residency, and successful background investigation.
Table of Organization (T/O), USA Hire, Microsoft Office 365, E-Verify
4d
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Management and Program Analyst (Workforce Management)
Blaine or Seattle or Salt Lake City or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$84k-$131k/yr OnsiteFull Time
1+ YOEOne year of specialized workforce management or program analysis experience at the next lower grade; U.S. citizenship, English proficiency, and three years of U.S. residency in the past five required.
SF-50, USA Hire, USAJOBS, E-Verify
4d
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Management and Program Analyst (Workforce Management)
Blaine or Seattle or Kansas City or Indianapolis or Denver or Atlanta or Albuquerque or Portland or New York or New Orleans or Phoenix or Austin or Minneapolis or Boston or Salt Lake City or Los Angeles or San Francisco or Chicago or Oklahoma City or Washington or Miami
$84k-$131k/yr OnsiteFull Time
1+ YOERequires one year of specialized workforce management or program analysis experience at GS-10 or equivalent; U.S. citizenship, English pre-employment processes, background investigation, and U.S. residency requirements apply.
E-Verify
2mo
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Workforce Analytics Reporting Analyst
Tempe or Charlotte or Minneapolis
$76k-$89k/yr HybridFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years reporting and data analysis, experience with Workday reporting, ServiceNow, Power BI, and advanced Microsoft Excel; strong communication and documentation skills.
Workday Reporting, Workday, ServiceNow, Power BI, Microsoft Excel, Oracle, PeopleSoft, E360
1mo
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Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio or Phoenix or Colorado Springs or Tampa or Chesapeake
$127k-$243k/yr HybridFull Time
6+ YOE8+ years analytics/strategy experience (or 6+ with advanced degree). Expertise in workforce planning, capacity management, predictive modeling, forecasting, and translating data into strategic recommendations.
2w
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WFM Forecasting & Capacity Planning Analyst
Mexico City or Phoenix
OnsiteFull Time
4+ YOERequires 4+ years of post-graduate experience in technology, operations, strategy, consulting, banking, or related fields; strong analytical, communication, Excel, Google Sheets, and SQL skills.
Microsoft Excel, SQL, Google Sheets, Covey
4w
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Processing Analyst
Mesa, Arizona, United States
OnsiteFull Time
Workforce management, scheduling, forecasting and trend analysis; strong verbal/written communication; Microsoft Office proficiency; bachelor's preferred or equivalent experience.
Microsoft Office
1w
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HRIS Analyst
Scottsdale, Arizona, United States
$70k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience; 3–5 years supporting ADP Workforce Now; payroll, benefits, reporting, integrations, configuration, Excel, analytics, and compliance experience required.
ADP Workforce Now, Microsoft Excel, API, VLOOKUP, XLOOKUP
3w
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Real-Time Analyst
Richardson or Phoenix or Hollywood
OnsiteFull Time
2+ YOE2+ years contact center workforce management experience, real-time decision-making, forecasting and analytics, strong communication, schedule flexibility for 24x7 coverage, proficiency with WFM platforms and data tools.
Microsoft Office Suite, Kronos, Verint, NICE, SQL, Python, VBA, Tableau
1d
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Workflow Resource Analyst, Service
Arizona or Tempe or Missouri or St. Louis or United States
HybridFull Time
3+ YOEBachelor's degree in business or equivalent preferred; 3+ years of contact center or functional experience and call center experience. Requires forecasting, analytics, workforce management, communication, and organizational skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Verint, NiCE/IEX
1d
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Workflow Resource Analyst, Service
Tempe or St. Louis
HybridFull Time
3+ YOEBachelor's degree in business or equivalent experience preferred; 3+ years of contact center and call center experience; workforce management experience preferred; strong analytical, mathematical, communication, and organizational skills.
Verint, NiCE/IEX, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access
2w
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Resource Management & Analytics, WFM
Denver or Phoenix or Las Vegas or San Francisco or New York City
$99k-$129k/yr HybridFull Time
7+ YOE7+ years contact center WFM experience, AI fluency, WFM platform and automation experience, strong analytics and dashboarding skills, leadership and stakeholder communication, familiarity with COPC/ICMI/SWPP.
PagerDuty
2d
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Finance Business Partner
Coppell or Greenville or Tempe or Fort Washington
OnsiteFull Time
5+ YOEBachelor's degree in a relevant field and 5+ years in compensation, workforce planning, FP&A, HR analytics, or related analysis. Requires advanced Excel, reporting, financial systems, and complex data analysis skills.
Microsoft Excel, BI, Workday, Adaptive Planning, Power BI, Tableau, SAP, Oracle, Microsoft Authenticator
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