2w
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Analyst, Workforce Planning
Miami or Orlando or Tampa or Atlanta or Houston or Dallas or Florida or Georgia or Texas or North Carolina
RemoteFull Time
1+ YOE1–2 years workforce planning experience and 2 years contact center experience required. Proficiency with Microsoft Office/Excel and NICE workforce tools. Strong analytical, communication, and scheduling skills; Bachelor's degree preferred.
NICE IEX, NICE CXONE, NICE Webstation, Microsoft Office, Microsoft Excel
1mo
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Workforce Operations Analyst
Orlando, Florida, United States
$57k-$63k/yr OnsiteFull Time
5+ YOEExperience with WFM/WFO administration, contact center staffing and forecasting, advanced Excel, data analysis, CRM familiarity, and 5+ years contact center/workforce experience.
WFM, WFO, ADP, New Leaf, JIRA, CRM, Microsoft Excel
3w
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Senior Human Resources Workforce Analyst
Maitland or United States
OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years in workforce/people analytics or related HR reporting roles; advanced Excel, Power BI/Tableau, SQL experience preferred; HRIS/ATS familiarity; strong analytical and communication skills.
Microsoft Excel, Power BI, Tableau, SQL, HRIS, ATS
1w
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Workforce Management Analyst I
Altamonte Springs, Florida, United States
$50k-$92k/yr OnsiteFull Time
3+ YOE3+ years call center operations experience, bachelor’s in business or data science, strong analytical and budgeting skills, proficiency with Microsoft Office and workforce management tools.
Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access
3w
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Senior HR Workforce Analyst
Maitland, Florida, United States
$94k-$117k/yr OnsiteFull Time
5+ YOEBachelor's degree required, 5+ years workforce/people analytics experience, advanced Excel, experience with Snowflake and BI tools preferred, familiarity with HRIS/ATS/payroll, strong analytical and communication skills.
Snowflake, Microsoft Excel, Power BI, Tableau, SQL, HRIS, ATS
5d
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Workforce Scheduling Senior Analyst
Richardson or Virginia Beach or Getzville or Indianapolis or Tucson or Tampa or Lakeland or Fredericksburg or Melville
$52k-$101k/yr HybridFull Time
3+ YOEBachelor's or equivalent, 3+ years WFM experience in contact centers, 1+ year NICE WFM scheduling, strong stakeholder and presentation skills, forecasting and staffing knowledge, Excel and reporting tool experience.
NICE Workforce Management, NICE WFM, Employee Engagement Manager (EEM), Real-Time Adherence, Microsoft Excel, Power BI, Tableau, AWS Connect, Amazon Quick
3w
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Workforce Management Real-Time Analyst
Orlando, Florida, United States
OnsiteTemporary
1+ YOE1-2 years contact center WFM experience preferred; high school diploma or equivalent required; availability during contact center hours; strong communication, analytical, and time-management skills.
Verint, IEX, Alvaria, Genesys Cloud WEM, Microsoft Office Suite
1mo
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Senior Compensation Analyst
Parsippany or Portland or Conshohocken or Charlotte or Fort Lauderdale or Tampa or Orlando
$87k-$125k/yr HybridFull Time
5+ YOE5+ years as an analyst supporting corporate compensation and incentive programs; 2+ years performing external market job evaluations; advanced Microsoft Excel skills; experience with Oracle HCM Workforce Compensation Module, JD Edwards, or CompAnalyst a plus.
Microsoft Excel, Microsoft Office, Oracle HCM Workforce Compensation Module, JD Edwards, CompAnalyst
1w
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Web Chat - Bilingual CSR
Boca Raton or Orlando
OnsiteFull Time
Call center experience required; forecasting, staffing and schedule optimization for contact centers; strong communication and analytical skills; ability to sit for prolonged periods and lift up to 15 pounds.
Vector