1w
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Workforce Scheduling Senior Analyst
Richardson or Virginia Beach or Getzville or Indianapolis or Tucson or Tampa or Lakeland or Fredericksburg or Melville
$52k-$101k/yr HybridFull Time
3+ YOEBachelor's or equivalent, 3+ years WFM experience in contact centers, 1+ year NICE WFM scheduling, strong stakeholder and presentation skills, forecasting and staffing knowledge, Excel and reporting tool experience.
NICE Workforce Management, NICE WFM, Employee Engagement Manager (EEM), Real-Time Adherence, Microsoft Excel, Power BI, Tableau, AWS Connect, Amazon Quick
1mo
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Ops Analyst Workforce Management
Chesapeake, Virginia, United States
OnsiteFull Time
1+ YOEBachelor's in HR/business required; 1+ years analysis and ad hoc reporting experience required, 3-5 years workforce management/compliance preferred; strong knowledge of labor laws, analytics, SQL/Oracle, reporting tools, and MS Office.
Microsoft Office, SQL, Oracle VB, Microsoft Excel, Microsoft Access, Micro Strategy Analytics, Microsoft Visio, Compass, Workday, SAP, Microsoft SQL Server, Oracle relational database software, DBMS
3d
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Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio or Phoenix or Colorado Springs or Tampa or Chesapeake
$127k-$243k/yr HybridFull Time
6+ YOE8+ years analytics/strategy experience (or 6+ with advanced degree). Expertise in workforce planning, capacity management, predictive modeling, forecasting, and translating data into strategic recommendations.