Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio or Phoenix or Colorado Springs or Tampa or Chesapeake
$127k-$243k/yrHybridFull Time
USAA: Provides insurance and banking to the military community.
6+ YOE8+ years analytics/strategy experience (or 6+ with advanced degree). Expertise in workforce planning, capacity management, predictive modeling, forecasting, and translating data into strategic recommendations.
Hard Rock International: Global operator of hotels, casinos, and restaurant venues.
3+ YOEExperience in workforce planning and scheduling, proficiency with scheduling systems, data analysis, labor governance, and cross-functional communication; 3+ years scheduling/analytics preferred.