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440 workforce management jobs at 299 companies in Texas

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Customer Experience Workforce Management Director
Texas, United States
$119k-$170k/yr RemoteFull Time
Gainwell Technologies
Gainwell Technologies: Delivers technology solutions for public health and Medicaid programs.
15+ YOE5+ Mgmt15+ years workforce management/contact center experience with 5+ years leadership; expertise in forecasting, scheduling, intraday management, analytics, Verint, Excel, and BI reporting.
Verint WFE, Microsoft Excel, Power BI
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1d
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Manager, Workforce Planning & Management
San Antonio, Texas, United States
RemoteFull Time
SafeRide Health
SafeRide Health: Technology platform for non-emergency medical transportation services.
1+ YOEBachelor's degree, strong analytical skills, advanced Microsoft Excel, workforce management fundamentals, and excellent verbal communication; experience translating analysis into actionable staffing recommendations.
Microsoft Excel, Amazon Connect, NiCE, CXone, Quick Sight
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2mo
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Senior Associate, Workforce Management - UKG
Orlando or Atlanta or Chicago or Indianapolis or Charlotte or Montvale or New York City or Dallas
OnsiteFull Time
KPMG
KPMG: Global professional services network providing audit, tax, and advisory.
3+ YOE3+ years UKG consulting experience with workforce management; bachelor’s degree required; UKG product certifications preferred; ability to travel; must be authorized to work in the U.S. without sponsorship.
UKG Pro, UKG Ready, UKG Dimensions
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3w
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Workforce Management Manager
Plano, Texas, United States
OnsiteFull Time
Black Box
Black BoxNational Stock Exchange of India: BBOX: Global provider of digital infrastructure and managed IT solutions.
8+ YOE3+ MgmtBachelor's in Business/Operations/Engineering, 8+ years WFM/operations planning experience, 3+ years leading WFM teams, experience in 24/7 mission-critical environments, strong analytical/modeling skills (Excel, SQL), experience with WFM platforms (Kronos/UKG, NICE, Workday).
Microsoft Excel, SQL, Kronos/UKG, NICE, Workday, HRIS, ITIL
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Workforce Management Specialist II - Strategic Workforce Planning
Irving, Texas, United States
OnsiteFull Time
CHRISTUS Health
CHRISTUS Health: Catholic nonprofit health system providing comprehensive medical services.
2+ YOE2+ years HR or workforce planning experience, Bachelor’s preferred; required Power BI and Microsoft Office/Excel/Outlook skills; HRIS experience and HR certification preferred.
Power BI, Microsoft Office, Microsoft Excel, Outlook, HRIS
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1mo
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Sr. Workforce Management
Dallas, Texas, United States
RemoteFull Time
Selene
Selene: Provides residential mortgage servicing and financial loan resolution solutions.
3+ YOEThree+ years in a contact center; experience with Alvaria WFO; strong time management, confidentiality, attention to detail; capable in dispersed organizations; problem-solving; multi-tasking; strong communication and teamwork.
Alvaria WFO
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Workforce Management Specialist
Florida or Indiana or Ohio or Louisiana or Iowa or New Hampshire or Delaware or North Carolina or Utah or Montana or Oklahoma or Virginia or Shelton or Arkansas or Alabama or Missouri or Pittsburgh or Nevada or San Antonio or New York City or Tampa or St. Petersburg or Mississippi or Tennessee or Orlando or New Mexico or Kansas or Maitland or Phoenix or Idaho or West Virginia or Gilbert or Maine or Pennsylvania or Nebraska or Sunrise or Port St. Lucie or South Carolina or Georgia or Wisconsin or Texas or Dallas or Connecticut or Arizona or Kentucky
RemoteFull Time
HealthPlanOne
HealthPlanOne: Digital marketplace for health insurance and Medicare plans.
High school diploma, intermediate-to-advanced Microsoft Works Suite, data analysis and forecasting skills, excellent communication and time management; WFM tool experience and 2 years real-time WFM preferred.
Microsoft Works Suite, IEX, Verint, Calabrio, Five9, CXOne WFM
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3w
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Workforce Management Realtime Analyst
McAllen, Texas, United States
OnsiteFull Time
Teleperformance
TeleperformanceEuronext Paris: TEP: Global provider of outsourced customer experience management services.
0.5+ YOE6+ months call center or workforce experience, strong customer service and communication, flexible scheduling, proficiency with email and Microsoft Excel, ability to pass background checks.
Microsoft Excel, Email
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1mo
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Workforce Management Specialist
Austin, Texas, United States
OnsiteFull Time
RoadVantage
RoadVantage: Provider of automotive protection products and claims administration.
2+ YOE2–4 years WFM experience in a call/contact center, strong WFM systems and forecasting skills, advanced Microsoft Excel, knowledge of call center metrics, reporting and analytical abilities.
Microsoft Excel, NICE InContact, NICE WFM, Verint, Genesys, Power BI
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1mo
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Workforce Management Specialist
Fort Worth or Dallas or Tempe or United States
OnsiteFull Time
DriveTime
DriveTime: Sells used vehicles and provides in-house auto financing.
1+ YOE1+ year contact center experience and 1+ year WFM experience including forecasting and scheduling; bachelor’s degree or equivalent experience; strong analytical, reporting, and communication skills; Microsoft Office proficiency.
Genesys Cloud, SQL, Snowflake, Python, Sigma, Microsoft Office
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Workforce Manager
Houston or Baton Rouge
OnsiteFull Time
Koch Inc.
Koch Inc.: Operates global manufacturing, refining, and industrial technology businesses.
Proven team leadership and coaching experience; workforce forecasting, utilization, dispatch, and process improvement expertise; strong collaboration and communication; ability to manage operational priorities.
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Workforce Management & Insights Mgr
Grand Prairie, Texas, United States
OnsiteFull Time
Richemont
RichemontSIX Swiss Exchange: CFR: Designs and manufactures luxury jewelry, watches, and fashion accessories.
6+ YOE3+ Mgmt6+ years WFM experience with 3+ years leading teams, omni-channel contact center WFM, proficiency with Calabrio/NICE IEX/Verint/Aspect, Erlang-based capacity planning, strong communication and critical thinking.
Calabrio, NICE IEX, Verint, Aspect, Erlang
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3w
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Workforce Manager
Irving, Texas, United States
HybridFull Time
Moxie Pest Control
Moxie Pest Control: Provides residential and commercial pest control and extermination services.
5+ YOEBachelor's degree in HR/Business, 5+ years workforce planning/scheduling experience, proficiency with NICE CXOne and workforce management tools, strong analytical and spreadsheet skills, knowledge of labor laws.
NICE CXOne, NICE Workforce Management
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1mo
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Workforce Management Manager, Sales Agent Contact Center (Hybrid)
McKinney, Texas, United States
HybridFull Time
Globe Life
Globe LifeNYSE: GL: Provides life, supplemental health, and annuity insurance products.
3+ YOE1+ Mgmt3+ years call center WFM experience (1+ years supervisory), strong WFM principles, advanced Excel, experience with Verint/NICE/Genesys and ACD tools, bachelor's degree preferred or 5+ years equivalent, CWPP preferred, ability to travel up to 15%.
Verint, NICE, Genesys, Community, Finesse, ACD, Tableau, Power BI, Microsoft Excel, Microsoft Word, Microsoft Outlook
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2w
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WORKFORCE MANAGER
Carrollton, Texas, United States
OnsiteFull Time
Metrocrest Services
Metrocrest Services: Provides community social services and emergency aid programs.
5+ YOE3+ MgmtBachelor's degree,5–8 years workforce/career development experience,3–5 years supervising teams,proficiency with Microsoft Office and Salesforce,project management and employer engagement skills.
Microsoft Office, Salesforce
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3mo
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Workforce Manager
Cypress, Texas, United States
$54k-$58k/yr OnsiteFull Time
Aerotek
Aerotek: Provides specialized staffing and workforce solutions for industrial sectors.
Experience in workforce management, client liaison, and contractor coordination; onsite client-site work; salary 54k-58k plus bonus; bachelor’s preferred; customer-focused; team-oriented.
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4w
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Workforce Manager
Cleveland or Dallas
$65k-$80k/yr OnsiteFull Time
Home Genius Exteriors
Home Genius Exteriors: Provides residential roofing, siding, and exterior remodeling services.
Experience in contact center workforce management, forecasting, scheduling, real-time intraday management, advanced Microsoft Excel, Five9 or WFM software, reporting tools (Power BI/Tableau), and ability to communicate insights to leadership; willingness to travel up to 50%.
Five9, Workforce Management (WFM), Microsoft Excel, Power BI, Tableau
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5d
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Workforce Coordinator
Knoxville or Greenville or Grapevine or Albuquerque or Cary or Houston or Conway or Chester or Keithville or Charleston or Oklahoma City or Carson City or Omaha or Athens or Moundridge or Indianapolis or Jacksonville
RemoteFull Time
Smart Start
Smart Start: Sells and monitors ignition interlock and alcohol monitoring devices.
Experience in workforce coordination, Genesys Cloud WFM experience preferred, strong schedule adherence and intraday management knowledge, Microsoft Excel proficiency, strong communication and analytical skills.
Genesys Cloud Workforce Management (WFM), Microsoft Excel
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Workforce Center Supervisor
Fort Worth, Texas, United States
$56k/yr OnsiteFull Time
C2 Global Professional Services
C2 Global Professional Services: Provider of workforce development solutions and career center management.
3+ YOE1+ Mgmt3 years relevant experience with at least 1 year supervisory experience; associates or undergraduate degree; knowledge of workforce development, case management, data analysis, and computer skills; valid driver\u0002s license; bilingual English/Spanish preferred.
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Workforce Planning Manager
Dallas, Texas, United States
OnsiteFull Time
Wingstop
WingstopNASDAQ: WING: A fast-casual restaurant chain specializing in chicken wings.
5+ YOE5+ years experience in workforce planning or contingent workforce management; hands-on Beeline or VMS experience; vendor management, reporting, and process-building skills; bachelor\u0002s degree or equivalent experience.
Beeline
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