2d
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Workforce Management Lead
Utica, New York, United States
$75k-$105k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent, 5+ years workforce management/time & attendance/HRIS/payroll/analytics experience, advanced Microsoft Excel and reporting, experience with workforce scheduling and labor forecasting.
Dayforce, Infor Workforce Management, UKG, Kronos, Microsoft Excel
1w
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Manager, Workforce Management
United States or Alaska or Hawaii or Maine or Mississippi or New Hampshire or New Mexico or North Dakota or Rhode Island or South Carolina or South Dakota or West Virginia or Wyoming
$64k-$77k/yr RemoteFull Time
3+ YOE3+ MgmtBachelor's in mathematics/statistics or equivalent; 3+ years contact center experience with 1+ year workforce management; 3+ years coaching/leading; 2+ years using contact center reporting tools; experience with forecasting, scheduling, and WFM processes.
2d
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Workforce Management Specialist - Aria
Las Vegas, Nevada, United States
$23/hr OnsiteFull Time
2+ YOE2+ years relevant experience, 18+, subject-matter expertise with workforce management software, scheduling, timekeeping, and KPI monitoring; strong attention to detail and communication.
Workforce Management software
2w
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Workforce Management Specialist
Orem, Utah, United States
$20/hr OnsiteFull Time
1+ YOEExperience in workforce management for contact centers, forecasting and scheduling skills, proficiency with NICE CXone and Excel/Sheets, strong communication and attention to detail.
NICE CXone, Microsoft Excel, Google Sheets, Microsoft Office
1mo
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Workforce Management Analyst
San Francisco or New York City or United States
$115k-$202k/yr RemoteFull Time
2+ YOE2+ years workforce management or related operations experience; strong SQL and data visualization skills (Hex, Looker); capacity planning, forecasting, vendor management, and strong communication.
SQL, Hex, Looker, Python, Assembled
2w
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Customer Experience Workforce Management Director
Texas, United States
$119k-$170k/yr RemoteFull Time
15+ YOE5+ Mgmt15+ years workforce management/contact center experience with 5+ years leadership; expertise in forecasting, scheduling, intraday management, analytics, Verint, Excel, and BI reporting.
Verint WFE, Microsoft Excel, Power BI
2w
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Principal, Workforce Management
United States
$125k-$210k/yr RemoteFull Time
8+ YOE8+ years WFM/capacity planning experience, deep forecasting and staffing model expertise, advanced data analysis (SQL, Microsoft Excel; Python/R a plus), and ability to influence senior stakeholders.
SQL, Microsoft Excel, Python, R, Aspect
2mo
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Workforce Management Specialist
United States
OnsiteFull Time
2+ YOE2-4+ years in workforce management or analytics; proficient with WFM software (NICE/IEX/Salesforce); strong analytical and communication skills; bachelor’s degree in related field.
NICE, IEX, Salesforce, Excel
3d
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Workforce Management Analyst
Sacramento, California, United States
$31-$35/hr HybridFull Time
1+ YOE1+ year workforce management experience in a financial institution; forecasting, scheduling, capacity planning, real-time operations; Bachelor’s degree or equivalent; strong analytical and communication skills.
1mo
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Director, Workforce Management
Phoenix, Arizona, United States
OnsiteFull Time
8+ YOE3+ Mgmt8+ years in Workforce Management; 3+ years in senior leadership; experience managing hybrid on/offshore WFM and BPO partners; proficient with WFM platforms, analytics (SQL, Tableau); strong cross-functional influence and executive presence.
SQL, Tableau, DBVisualizer, WFM Platforms
1mo
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Workforce Management Forecaster
Williamsville, New York, United States
$26-$43/hr HybridFull Time
3+ YOE3+ years WFM forecasting/scheduling experience; strong Excel and statistical analysis (regressions); experience with workforce management tools (Shifttrack, Aspect, Genesys); ability to model staffing, create schedules, and communicate with senior management.
Microsoft Excel, Shifttrack, Aspect, Genesys Cloud CX, Genesys WFM
3mo
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Workforce Management Admin
Charlotte, North Carolina, United States
OnsiteFull Time
2+ YOEBachelor’s degree or equivalent experience; 2+ years workforce management scheduling/forecasting; 2+ years inbound contact center experience; strong English, data analysis, and communication skills.
Aspect eWorkforce Management, Real Time Adherence
2w
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Global Director, Workforce Management
United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's or equivalent,10+ years global workforce management experience,5+ years leading WFM teams,expertise in forecasting,capacity planning,scheduling,real-time management,analytics and Verint experience.
Verint
15h
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Senior Manager, Workforce Management
White Plains, New York, United States
$140k-$160k/yr OnsiteFull Time
Experience leading workforce management in a multi-site organization; vendor/platform experience (Legion, UKG, Kronos, Workday); workforce forecasting, labor modeling, optimization, analytics, and strong communication skills.
Legion, UKG, Kronos, Workday
2mo
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Manager, Workforce Management, Planning & Strategy
Rochester or Phoenix
$74k-$117k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years in workforce planning and management in large multi-site contact centers, 5 years leading people; Bachelor's degree preferred; experience with forecasting, scheduling, finance, KPIs, and Genesys preferred; strong communication and project management skills.
Genesys
2mo
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Senior Associate, Workforce Management - UKG
Orlando or Atlanta or Chicago or Indianapolis or Charlotte or Montvale or New York City or Dallas
OnsiteFull Time
3+ YOE3+ years UKG consulting experience with workforce management; bachelor’s degree required; UKG product certifications preferred; ability to travel; must be authorized to work in the U.S. without sponsorship.
UKG Pro, UKG Ready, UKG Dimensions
4d
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Workforce Management Coordinator - WI
Villa Rica, Georgia, United States
OnsiteFull Time
2+ YOE2+ years workforce/real-time call center experience; forecasting, scheduling, and real-time operations; proficiency with Workforce Management software and Microsoft Excel; associate degree or equivalent experience.
Workforce Management software, Microsoft Excel
1mo
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Consultant Workforce Management
United States
HybridFull Time
3+ YOEBachelor's degree required; 3+ years supporting UKG Pro WFM or similar; healthcare workforce management experience; strong presentation, training, and stakeholder engagement skills; familiarity with UKG Analytics/BI and change/adoption initiatives.
UKG Pro Workforce Management (WFM), EZ Call, UKG Analytics, Business Intelligence
2w
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Manager Workforce Management
Orlando, Florida, United States
$95k-$131k/yr OnsiteFull Time
6+ YOE3+ MgmtBachelor's degree,6+ years WFM experience,3+ years managing direct reports,2+ years with call center/telephony systems (Five9, Verint, Genesys),Microsoft Office proficiency,and strong communication and analytical skills.
Five9, Verint, Genesys, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, HireVue
3w
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Analyst Workforce Management Systems
Springdale, Arkansas, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent, 3+ years relevant experience, experience with Workforce Management systems (Kronos, SAP/HR, Workday), Microsoft Excel, ServiceNow; knowledge of pay rules, time and attendance, and CBAs valued.
Microsoft Office, Microsoft Excel, ServiceNow, SAP/HR, Workday, Kronos, SAP Time, Fresh Meats Mainframe
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