41 call center manager jobs at 26 companies in Alabama
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Call Center Manager
Birmingham, Alabama, United States
$65k-$80k/yr OnsiteFull Time
3+ YOE3+ years call center or customer service management with supervisory responsibility; experience with AI-driven contact center platforms; escalation management; strong communication and analytical skills; Bachelor's degree preferred.
RingCentral, Five9, Genesys, NICE CXone, CRM
1w
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Call Center Manager (13546)
Cullman, Alabama, United States
OnsiteFull Time
High school diploma or equivalent required. Customer service experience in a call center, physician's office, retail, or service industry preferred. Requires computer, typing, and insurance terminology skills.
1mo
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CALL CENTER
Huntsville, Alabama, United States
OnsiteFull Time
Answer incoming calls, act as liaison to customers, meet manager-assigned quotas, and follow up internet leads to schedule service appointments.
1w
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Call Center Manager
Cullman, Alabama, United States
OnsiteFull Time
High school diploma required; bachelor's degree preferred. Customer service experience preferred, with strong computer and typing skills, insurance terminology knowledge, and excellent service abilities.
1mo
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CALL CENTER REPRESENTATIVE
New York City or Alabama or California or Colorado or Connecticut or Florida or Georgia or Illinois or Louisiana or Massachusetts or New Jersey or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Utah or Virginia or Wisconsin or New York or Illinois or Puerto Rico
$45k-$50k/yr RemoteFull Time
1+ YOEManage high-volume inbound/outbound calls, schedule appointments in EMR, verify patient information, maintain HIPAA confidentiality; bilingual Korean, 1–2 years customer service experience, 40 WPM typing, proficiency with Microsoft Office.
Electronic Medical Records (EMR), Microsoft Word, Microsoft Excel, Microsoft Outlook
6d
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Call Center Sales Representative
Tallahassee or Florida or Alabama
$20-$25/hr OnsiteFull Time
High school diploma, strong verbal and written communication, accurate data entry, organization, time management, problem-solving, and proficiency with Microsoft Office. Sales or call center experience preferred.
Microsoft Office, Dentrix, CRM
2d
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Technical Call Center Manager
Huntsville, Alabama, United States
$107k-$120k/yr OnsiteFull Time
10+ YOEAssociate degree or technical training, 10+ years in consumer electronics or appliances, strong PC and communication skills, mechanical/electrical expertise, and appliance repair knowledge.
Microsoft Office, PC, email
2w
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Lab Call Center Tech
Tuscaloosa, Alabama, United States
OnsiteFull Time
High school diploma or GED required; laboratory experience preferred but not required. Requires computer and laboratory equipment skills, English proficiency, physical mobility, lifting up to 50 pounds, and annual competency testing.
email, time and attendance software, learning management software, intranet
2mo
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Operations Director (Call Center Remote)
Alabama or Louisiana or Mississippi or South Carolina or Tennessee or Texas or Florida
$105k/yr RemoteFull Time
5+ YOE3+ MgmtAssociate degree (or equivalent experience) and 5+ years call center operations with 3+ years supervisory healthcare contact center leadership; experience with workforce management, AWS Connect/Calabrio/UKG, AI-enabled workflows, KPI-driven oversight, HIPAA/PHI compliance, and strong leadership/communication skills.
AWS Connect, Calabrio, UKG, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft SharePoint
2mo
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Contact Center Representative
Cheyenne or Alabama or Arkansas or Florida or Georgia or Kansas or Kentucky or Louisiana or Montana or Nebraska or Nevada or North Dakota or Oklahoma or Texas or Virginia or Wyoming
$12-$16/hr RemoteFull Time
1+ YOEWork-from-home contact center role requiring reliable internet and residence in specified U.S. states, 1-3 years customer service/call center experience, HS diploma or equivalent, strong verbal/written communication, and proficiency with Order Management Systems, ServiceNow, SharePoint, and Microsoft Office.
Order Management Systems, ServiceNow, SharePoint, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, WFM
4w
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Team Leader - Operations - Healthcare Call Center (Medicare/Medicaid)
Alabama, United States
RemoteFull Time
Supervise call center associates, monitor KPIs, provide feedback and coaching, approve payroll, handle escalations, participate in hiring and training, and communicate with clients and management.
4d
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Retention Sales Representative - Call Center
Alabama or Arkansas or California or Colorado or Georgia or Idaho or Kansas or Louisiana or Nebraska or North Carolina or Oklahoma or South Carolina or Tennessee or Texas or Washington or Wyoming
RemoteFull Time
1+ YOEHigh school diploma or equivalent, 1+ year in sales or a customer-facing environment, strong communication and computer skills, and ability to learn complex technology and self-manage.
Windows Operating Systems, Microsoft Office, ISPs
3mo
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Manager, Core Mobile Communications
Birmingham, Alabama, United States
OnsiteFull Time
5+ YOEBachelor’s degree with 5+ years in software, customer service, call centers, transportation or related operations; leadership experience preferred; strong communication; MS Office; mobile integrations; transportation/logistics knowledge.
Microsoft Office Suite, Third-party mobile integrations, LoadMaster, PowerBroker, DocumentPower
1mo
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Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg or Alabama or Arkansas or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or New Hampshire or New Jersey or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Vermont or Virginia or West Virginia or Wisconsin or United States or Washington, D.C.
$53k-$76k/yr RemoteFull Time
2+ YOE2+ years call center experience; experience with Amazon, Verint, CMS or IEX; intermediate Microsoft Excel and PowerPoint; strong analytical, communication, planning, and time-management skills; ability to work flexible hours between 7AM–8PM including nights/weekends.
Amazon, Verint, CMS, IEX, Microsoft Excel, Microsoft PowerPoint
2d
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Manager, Customer Experience
Oxnard or Fort Smith or San Antonio or O'Fallon or Montgomery
$84k-$155k/yr HybridFull Time
7+ YOEBachelor’s degree in business, statistics, economics, or related field; 7+ years in customer service or call center operations; supervisory experience; ERP and order management systems experience.
Oracle, AS400, Microsoft Office Suite
1mo
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Customer Relations Operations Manager
Montgomery, Alabama, United States
$98k-$127k/yr OnsiteFull Time
8+ YOEBachelor's degree (or equivalent),8+ years managing Medicaid or major payer operations,call center leadership,excellent written and verbal communication,ability to work in high-stress environments,background check with fingerprinting required.
1mo
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Customers Relation Operations Manager
Montgomery, Alabama, United States
$127k-$159k/yr OnsiteFull Time
8+ YOEBachelor's degree (or equivalent experience),8+ years managing Medicaid/payer operations,experience with call center operations,strong communication,conflict resolution,and project implementation skills.
5d
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RN-Clinic Nurse/Call Center Lead - Support Services
Birmingham, Alabama, United States
OnsiteFull Time
2+ YOEAssociate's degree in Nursing, two years of related experience, Alabama RN licensure or eligibility, and current CPR certification required; CPR may be obtained within 30 days.
1w
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EO, Patient Account Resolution Manager
Alabama, United States
RemoteFull Time
5+ YOE5+ MgmtRequires 5+ years in call centers and customer service, collections management experience, high school diploma or GED, and strong leadership, communication, analytical, and performance-management skills. Bachelor's degree preferred or related experience.
Windows, Microsoft Office, Microsoft Word, Microsoft Excel, HIPAA
3d
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Sr Manager, Customer Care Operations
Birmingham, Alabama, United States
$100k-$179k/yr OnsiteFull Time
4+ YOE2+ MgmtHigh school diploma/GED required; 4–7 years of call center experience and 2–4 years of management experience preferred. Requires operations, data analysis, coaching, customer experience, and people management skills.
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