33 call center manager jobs at 26 companies in Joppatowne, MD
3mo
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Call Center Manager
Baltimore, Maryland, United States
OnsiteFull Time
3+ YOE3+ MgmtManages a call center team; 3+ years call center and management experience; HS diploma; data analysis skills.
2w
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Lead Call Center Representative
Bel Air, Maryland, United States
OnsiteFull Time
3+ YOEHigh school diploma or GED and 3+ years of medical scheduling or call center experience required; EMR, scheduling software, medical terminology, HIPAA, and strong communication skills required.
Electronic Medical Record (EMR), Prognocis EHR, HIPAA
3w
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Call Center (Tier 1) Manager
Rockville, Maryland, United States
$255k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's in IT/Business, ITIL v4 Foundation preferred, 5+ years managing enterprise service/help desk operations, experience with ITSM and federal ITSM environments, Top Secret clearance required.
ITSM
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtExperienced call center leader with call center operations, workforce planning, performance management, process improvement, and technology implementation experience; bachelor\u0002s preferred; high school required.
CRM, EMR, CMS/PMS, AI assistants, IVA platforms, workforce management software, contact center software
1mo
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Crisis Call Center Supervisor - Overnights
Timonium, Maryland, United States
$70k-$77k/yr OnsiteFull Time
Supervisory experience and previous crisis/call center experience required; bachelor's in Counseling, Social Work or related required (master's preferred); knowledge of Microsoft Office and EMR; valid driver’s license and able to drive company vehicle.
Electronic Medical Record (EMR), Credible, Microsoft Office
2w
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Manager - Ambulatory Call Center
Annapolis, Maryland, United States
$72k-$108k/yr HybridFull Time
3+ YOERequires 3–5 years of customer service experience, a bachelor's degree in business, health administration, finance, or related field or equivalent experience, and proficiency with Windows, Word, Outlook, Excel, and PowerPoint.
Microsoft Windows, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Compass
2mo
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Call Center Specialist
El Paso or Rockville
$18/hr OnsiteFull Time, Part Time
1+ YOEBachelor's in a related field, 1+ year child welfare experience, bilingual English/Spanish, proficiency with Microsoft Excel/Word/Teams/Outlook and case management systems, strong communication and crisis management skills, eligible for Public Trust clearance, able to work onsite in El Paso or Rockville including nights, weekends, and holidays.
Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft Outlook
11h
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Call Center Supervisor (Chesapeake Specialty Care)
Baltimore, Maryland, United States
$48k-$72k/yr RemoteFull Time
3+ YOE1+ MgmtHigh school diploma/GED and 3+ years of customer service, call center, medical office, or healthcare experience required. Supervisory experience, scheduling, medical terminology, Microsoft Office, and EMR proficiency preferred or required as stated.
Microsoft Office, Electronic Medical Record (EMR), HIPAA
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtProven leadership in call center operations, workforce planning, budget management, process improvement, technology optimization, and data-driven decision making; 4 years supervisory experience and 3 years managing managers; high school required, bachelor\u000apreferred.
EMR, CRM, IVA platforms, AI-enabled technologies, workforce management software
1mo
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Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)
Baltimore, Maryland, United States
$16-$18/hr HybridFull Time
1+ YOEHigh school diploma, 1+ year outpatient/healthcare call center experience, bilingual English/Spanish, Epic experience preferred, ability to manage high call volume, insurance verification, scheduling, background check, Right to Work and COVID-19 vaccination required.
Epic
5d
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Call Center Supervisor - Baltimore City Department of Information Technology
Baltimore, Maryland, United States
$54k-$87k/yr OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma or GED plus three years of call center representative experience, including computer data entry or word processing and one year of lead work, or equivalent education and experience.
Microsoft Windows
2mo
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Lead Call Center Representative
Chevy Chase or Washington or Falls Church
$23-$24/hr OnsiteFull Time
2+ YOEHigh school diploma/GED required (Associate preferred), 2+ years customer support experience in a medical/clinical office, experience with EMR/Athena/Greenway/Phreesia, strong phone and communication skills, multitasking, occasional travel, background check and COVID/Flu vaccination required.
EMR, Athena, Greenway, Phreesia
4d
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Call Center Customer Service Manager
New Carrollton, Maryland, United States
$75k-$90k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree or equivalent experience and 7–10 years of customer service or call center leadership experience. Requires strong communication, computer, coaching, and performance management skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word
2w
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Sr. Manager, Customer Care (Call Center)
Laurel, Maryland, United States
$140k-$238k/yr OnsiteFull Time
8+ YOE3+ MgmtBachelor’s degree and 8+ years in contact center operations, including billing and collections, large customer service team management, and report preparation and presentation.
3w
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Call Center Hybrid Position - Digital Member Support Rep
Kensington, Maryland, United States
$23-$28/hr HybridFull Time
1+ YOE1+ years member/customer service experience, high school diploma or equivalent, strong communication, MS Office proficiency, contact center experience helpful, ability to manage high-volume eServices and maintain confidentiality.
Microsoft Outlook, Microsoft Word, Microsoft Excel
2mo
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Administrative Operations Manager
Columbia, Maryland, United States
$55k-$60k/yr OnsiteFull Time
3+ YOE3+ Mgmt3+ years leadership in sales, call center, or service operations; bachelor’s preferred; experience in moving/logistics preferred; strong sales coaching, KPI management, and Microsoft Office skills.
Microsoft Excel, Microsoft Word, Microsoft Outlook
3w
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Sr. Sales Manager
Fort Washington or Tempe or Columbia or Coppell
OnsiteFull Time
5+ YOE0.5+ MgmtLead and develop mortgage loan originators; 6+ years loan consultant experience, minimum 5 years in mortgage industry, 6 months Newrez management experience, call-center/high-volume sales experience, strong coaching and data-driven skills.
Microsoft Authenticator, Okta Verify
4w
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Key Account Manager Sr. / Balitmore
Baltimore, Maryland, United States
$150k-$210k/yr HybridFull Time
7+ YOEBachelor's degree,7+ years biopharma sales,4-6+ years rare/orphan drug experience,proven sales results,experience with academic centers/hospitals/virtual calls and managed care reimbursement knowledge.
2mo
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Administrator Associate Service Center
Scarborough or Salisbury or Chicago or Quincy or Carlisle or Hyattsville or Mauldin
$19-$29/hr HybridFull Time
2+ YOERespond to HR calls and tickets, record cases in a case management system, perform HR transactions accurately, maintain confidentiality. Requires HS diploma and 2+ years office/customer service experience and basic computer skills.
Microsoft Office, case management system, HR system, knowledge base
3w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
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