19 call center manager jobs at 13 companies in Mapleton, UT
4w
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Call Center Team Lead
Provo, Utah, United States
OnsiteFull Time
Experience leading and developing call center or customer service staff, strong coaching and communication, ability to use quality metrics, organized, calm under pressure, tech aptitude.
2w
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Call Center Team Lead
Lehi, Utah, United States
$25/hr OnsiteFull Time
Previous call center or customer service leadership experience, strong coaching/communication skills, ability to analyze performance metrics and manage escalations, comfortable with new software systems.
2w
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Call Center Team Lead
Provo, Utah, United States
$25/hr OnsiteFull Time
Experience leading and developing call center or customer service staff, strong coaching and communication skills, ability to use quality metrics, comfortable with technology and fast-paced environments.
4w
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Call Center Team Lead
Salt Lake City, Utah, United States
OnsiteFull Time
Experience leading and developing call center or customer service staff, strong coaching and communication skills, ability to use quality metrics and learn new software, organized and adaptable in fast-paced environments.
1mo
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Director of Call Center Operations
Orem, Utah, United States
$110k-$125k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years call center/customer service experience with 2+ years leading teams or functions; experience in workforce management, quality, training, hiring, systems, forecasting, and reporting; familiarity with NICE CXone and FieldRoutes/PestRoutes.
NICE CXone, FieldRoutes, PestRoutes, Cognigy, Microsoft Office, Google Sheets
1w
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Data Center Technician
South Jordan, Utah, United States
$30-$32/hr OnsiteFull Time
Perform hardware break/fix, server configuration and remote management, work ticket queue, use ticketing tools, communicate with customers/vendors, and be available for occasional evenings/weekends and on-call.
BMC, iLo, iDrac, Cyclades, Remedy, ServiceNow, Microsoft Office, Microsoft Outlook, web browsers
1w
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Customer Support Manager
Sandy, Utah, United States
$74k-$111k/yr HybridFull Time
5+ YOE5+ years management experience in healthcare call center, experience with inbound/outbound operations, real-time operations, workforce management, quality monitoring, and CRM platforms; strong communication and coaching skills.
CRM
13h
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Business Development Manager, Customer Experience
Salt Lake City, Utah, United States
OnsiteFull Time
2+ YOERequires 2–5 years in customer service management, sales, or training; call-center sales leadership; multi-location team management; project management; regulatory familiarity; analytics; and Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Customer Relationship Management (CRM), Workforce Management (WFM), Telephony, Quality Assurance (QA)
1mo
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ACCOUNT MANAGER
South Jordan, Utah, United States
OnsiteFull Time
1+ YOE1+ year relevant experience (call center, automotive, or finance/insurance); Bachelor's preferred; bilingual Spanish/English preferred; strong communication, sales orientation, dispute resolution skills; Microsoft Dynamics CRM and Office 365 experience.
Microsoft Dynamics CRM, Microsoft Office 365
1w
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Account Development Manager
South Jordan, Utah, United States
HybridFull Time
1+ YOE1+ years in demand generation, call center, or customer service; strong written/verbal communication, goal-oriented, consultative selling, ability to qualify prospects and set demo expectations.
1mo
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ACCOUNT MANAGER
South Jordan, Utah, United States
OnsiteFull Time
1+ YOEMinimum 1 year relevant experience (call center, automotive, or finance/insurance). Strong customer service and sales orientation, dispute resolution skills, teamwork, and communication. Bachelor's preferred; bilingual Spanish/English preferred. Experience with Microsoft Dynamics CRM and Microsoft Office 365 beneficial.
Microsoft Dynamics CRM, Microsoft Office 365
3w
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Operations FP&A Manager
Lehi, Utah, United States
$110k-$138k/yr HybridFull Time
7+ YOE7+ years FP&A experience in high-growth tech or healthcare, strong financial statement knowledge, Adaptive Planning/Netsuite experience, expert spreadsheet and presentation skills, call center capacity planning experience, generative AI usage.
Adaptive Planning, Adaptive Insights, Netsuite, OfficeConnect, Google Sheets, Gemini, Microsoft Excel, Microsoft PowerPoint
3w
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Customer Service Advocate
Midvale, Utah, United States
HybridFull Time
Inbound call center customer service, chat and email support; apply business rules for risk decisions; strong verbal/written communication and time management; prior call center experience required.
1w
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Customer Experience Supervisor
Lehi, Utah, United States
OnsiteFull Time
1+ YOELead and coach a call center team; 1+ year supervising customer service teams; call center experience preferred; strong communication, escalation handling, metrics-driven coaching.
1w
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Customer Experience Supervisor
Provo, Utah, United States
OnsiteFull Time
1+ YOE1+ year supervising customer service teams, call center experience preferred; strong communication, decision-making, coaching, and performance management skills.
2w
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Data & Reporting Analyst Lead
United States or Salt Lake City
$75k-$111k/yr RemoteFull Time
3+ YOE3+ years as a business/data analyst; experience with Tableau, Microsoft Power Platform, SQL (Redshift), PostgreSQL, advanced Microsoft Excel; project management and stakeholder influence; Python/NodeJS and call-center experience preferred.
Tableau, Microsoft Power Platform, Redshift, PostgreSQL, Microsoft Excel, PowerQuery, VBA, Salesforce Service Cloud Voice, Python, NodeJS, SQL, IVR, WFO
1mo
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Warranty Claims Adjuster I
West Valley City, Utah, United States
OnsiteFull Time
2+ YOEHigh school diploma/GED required, 2+ years warranty/claims/call center/customer service experience, proficiency with Microsoft Word/Excel/Outlook and claims management systems, strong analytical, communication, and multitasking skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1w
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RCM Patient Account Supervisor
Sandy, Utah, United States
$60k-$70k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in healthcare revenue cycle/patient accounts with 2+ years supervisory experience; HIPAA, TCPA, FDCPA, PCI-DSS compliance knowledge; call-center and collections experience; leadership and de-escalation skills.
AdvancedMD, WeInfuse, R2, Waystar, Microsoft Excel, Microsoft Office Suite, cloud VoIP, PCI-DSS payment portal
2w
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LEAD FIELD TECHNICIAN - PUB SEC
Salt Lake City, Utah, United States
$74k-$98k/yr OnsiteFull Time
7+ YOE7+ years telecom/data center technician experience; strong troubleshooting, transport and TCP/IP knowledge; valid driver’s license; PCN and Microsoft Windows/Office skills; able to lift 75 lbs; on-call availability required.
Microsoft Windows, Microsoft Office
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