48 call center manager jobs at 32 companies in Middleton, MA
3mo
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Call Center Manager
Marlborough, Massachusetts, United States
OnsiteFull Time
3+ YOE2+ MgmtBachelor’s degree or equivalent experience; 3–5 years call center management; healthcare experience preferred; strong leadership and communication; strong computer and reporting skills.
Microsoft Excel, Reporting tools, Call center software
1mo
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Call Center Manager
Holliston, Massachusetts, United States
$75k-$105k/yr OnsiteFull Time
7+ YOE5+ Mgmt7+ years customer service experience,5+ years call center leadership,strong coaching and communication skills,proficient with Microsoft Office,Microsoft Teams,dispatch and customer management systems.
Microsoft Office, Microsoft Teams, dispatch systems, customer management software
2w
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Call Center Supervisor
Concord, New Hampshire, United States
$45k-$58k/yr OnsiteFull Time
3+ YOERequires 3+ years of call center supervisory or management experience, team leadership, KPI and quality management, analytical and communication skills, and Microsoft Office Suite proficiency. Healthcare or government experience preferred.
Microsoft Office Suite, Real-Time Adherence (RTA)
3mo
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Call Center Supervisor
Northborough, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Experience in Inside Sales or Call Center supervision; proven ability to lead a team, meet metrics, and close sales.
CRM, Call Center Software, Phone
3mo
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Call Center Supervisor
Northborough, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Supervise inside sales reps, coach to meet metrics, schedule appointments, strong sales/call-center experience, excellent communication and multitasking skills.
1mo
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Call Center Supervisor
Dorchester, Massachusetts, United States
$57k-$85k/yr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma/GED and 1+ year call center management experience, 1 year supervising staff; computer literate with intermediate Microsoft Excel/Word/Outlook/Teams; EPIC/OCHIN preferred; strong communication and customer service skills.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, EPIC, OCHIN
6d
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Call Center Supervisor/Trainer
Pittsfield or Worcester
$21-$32/hr OnsiteFull Time
2+ YOERequires 2 years of banking experience, 1 year of call center experience, and 6–12 months in the Beacon Bank Call Center. Associate degree preferred; team supervision, training, communication, sales, and MS Office skills required.
Microsoft Office, Microsoft Word, Microsoft Excel
2mo
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Call Center Representative - Plymouth
Plymouth or Brockton or Franklin or Lowell
$19-$21/hr OnsiteFull Time
High school diploma required; basic banking/finance knowledge; strong communication, problem-solving, and time-management skills; Microsoft Office proficiency; prior call center or customer service experience preferred.
Microsoft Office
1mo
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Assistant Manager – Call Center 6PM-3AM
Everett, Massachusetts, United States
$61k-$66k/yr OnsiteFull Time
3+ YOE1+ Mgmt3+ years call center experience with 1 year leadership, high school diploma required, bachelor’s preferred, Massachusetts Gaming Commission registration, Microsoft Office skills, ability to lift 30 lbs, strong communication and organizational skills.
FCS, Kronos, BirchStreet, AVPM, Medallia, GoConcierge, Opera, Microsoft Office
3mo
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Call Center Supervisor - Northborough, MA
Northborough, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Supervisory call center/inside sales experience, strong sales track record, coaching ability, excellent communication, multitasking, and metric-driven leadership.
5d
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Call Center Agent | Patient Contact Center| Full Time | Days
Concord, New Hampshire, United States
OnsiteFull Time
High school diploma or GED required. Requires excellent communication, problem-solving, accuracy, attention to detail, strong computer and keyboard skills, and ability to manage high call volumes professionally.
Electronic Medical Record, Patient Portal
6d
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Resource Center Manager
Rochester, New Hampshire, United States
OnsiteFull Time
Supervises Resource Center Specialists, oversees call center and case management services, and connects individuals with appropriate community service providers and resources.
6d
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HR Call Center Administrator
Quincy, Massachusetts, United States
$22-$33/hr HybridFull Time
2+ YOERequires a high school diploma, 2–3 years of office experience, customer service experience, basic computer knowledge, strong telephone and data entry skills, and ability to manage multiple priorities.
Microsoft Office
6d
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Call Center Representative (Sign-on Bonus)
West Lebanon or Concord
$18-$22/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years of customer service experience, weekend availability, multitasking and time-management skills; ADDS software experience is an asset.
ADDS
6d
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Call Center Representative (Sign-on Bonus)
West Lebanon or Concord
$18-$22/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years of customer service experience, weekend availability, teamwork, multitasking, time management, and fast-paced work capability; ADDS experience is an asset.
ADDS
6d
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HR Call Center Administrator (546070)
Quincy, Massachusetts, United States
$22-$33/hr HybridFull Time
2+ YOERequires high school diploma, 2–3 years of office experience, customer service experience, basic computer knowledge, strong telephone and data entry skills, and ability to manage multiple priorities.
Microsoft Office
1mo
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Sr. Manager, Contact Center
Brookline, Massachusetts, United States
$89k-$105k/yr HybridFull Time
6+ YOEBachelor's degree and 6+ years administrative or customer service experience; healthcare call center preferred. Experience with Epic, KPI tracking, staffing management, and patient/customer service excellence.
Epic, Partners Patient Gateway
3w
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Supervisor, Customer Contact Center
Weymouth, Massachusetts, United States
$80k-$114k/yr OnsiteFull Time
Oversees 24/7 call center operations, staff scheduling, escalation management, coordination with clinical stakeholders, and maintaining service delivery metrics.
1mo
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Practice Assistant II - Call Center
Foxborough, Massachusetts, United States
$18-$25/hr HybridFull Time
2+ YOEAnswering and managing incoming calls, scheduling appointments, verifying registration/insurance, using practice management systems and office software, and performing administrative clinic tasks.
Office Suite, phone system, practice management systems
2w
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Supervisor, Contact Center
Columbus or Boston or Miami or United States
$52k-$65k/yr RemoteFull Time
3+ YOERequires 3+ years supervising call centers, with 5+ years in human services or healthcare preferred. Requires leadership, customer service, phone systems, CRM, Medicaid, and Microsoft Office knowledge.
inContact, Five9, Salesforce, Microsoft Office
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