53 call center manager jobs at 32 companies in Massachusetts
3mo
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Call Center Manager
Marlborough, Massachusetts, United States
OnsiteFull Time
3+ YOE2+ MgmtBachelor’s degree or equivalent experience; 3–5 years call center management; healthcare experience preferred; strong leadership and communication; strong computer and reporting skills.
Microsoft Excel, Reporting tools, Call center software
1mo
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Call Center Manager
Holliston, Massachusetts, United States
$75k-$105k/yr OnsiteFull Time
7+ YOE5+ Mgmt7+ years customer service experience,5+ years call center leadership,strong coaching and communication skills,proficient with Microsoft Office,Microsoft Teams,dispatch and customer management systems.
Microsoft Office, Microsoft Teams, dispatch systems, customer management software
1mo
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Call Center Supervisor
Pittsfield, Massachusetts, United States
$21-$32/hr HybridFull Time
2+ YOE2+ years banking experience, 1+ year call center experience, 6-12 months Berkshire Bank call center preferred; Associate degree preferred; experience supervising remote teams; strong customer service, sales, communication and problem-solving skills.
3mo
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Call Center Supervisor
Northborough, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Experience in Inside Sales or Call Center supervision; proven ability to lead a team, meet metrics, and close sales.
CRM, Call Center Software, Phone
3mo
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Call Center Supervisor
Northborough, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Supervise inside sales reps, coach to meet metrics, schedule appointments, strong sales/call-center experience, excellent communication and multitasking skills.
1mo
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Call Center Supervisor
Dorchester, Massachusetts, United States
$57k-$85k/yr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma/GED and 1+ year call center management experience, 1 year supervising staff; computer literate with intermediate Microsoft Excel/Word/Outlook/Teams; EPIC/OCHIN preferred; strong communication and customer service skills.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, EPIC, OCHIN
5d
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Remote Call Center Agent
Charlotte or Nashville or Orem or Houston or Tucson or Reno or California or Colorado or Florida or Georgia or Illinois or Massachusetts or New Jersey or New York or Oregon or Virginia or Canada
$19-$21/hr RemoteFull Time
2+ YOERequires 2+ years of call center experience, multitasking ability, competing-priority management, and a passion for helping customers. Employer pays for required P&C licensing within 60 days.
2mo
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Call Center Representative - Plymouth
Plymouth or Brockton or Franklin or Lowell
$19-$21/hr OnsiteFull Time
High school diploma required; basic banking/finance knowledge; strong communication, problem-solving, and time-management skills; Microsoft Office proficiency; prior call center or customer service experience preferred.
Microsoft Office
4w
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Assistant Manager – Call Center 6PM-3AM
Everett, Massachusetts, United States
$61k-$66k/yr OnsiteFull Time
3+ YOE1+ Mgmt3+ years call center experience with 1 year leadership, high school diploma required, bachelor’s preferred, Massachusetts Gaming Commission registration, Microsoft Office skills, ability to lift 30 lbs, strong communication and organizational skills.
FCS, Kronos, BirchStreet, AVPM, Medallia, GoConcierge, Opera, Microsoft Office
1mo
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CALL CENTER REPRESENTATIVE
New York City or Alabama or California or Colorado or Connecticut or Florida or Georgia or Illinois or Louisiana or Massachusetts or New Jersey or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Utah or Virginia or Wisconsin or New York or Illinois or Puerto Rico
$45k-$50k/yr RemoteFull Time
1+ YOEManage high-volume inbound/outbound calls, schedule appointments in EMR, verify patient information, maintain HIPAA confidentiality; bilingual Korean, 1–2 years customer service experience, 40 WPM typing, proficiency with Microsoft Office.
Electronic Medical Records (EMR), Microsoft Word, Microsoft Excel, Microsoft Outlook
3mo
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Call Center Supervisor - Northborough, MA
Northborough, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Supervisory call center/inside sales experience, strong sales track record, coaching ability, excellent communication, multitasking, and metric-driven leadership.
6d
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HR Call Center Administrator
Quincy, Massachusetts, United States
$22-$33/hr HybridFull Time
2+ YOERequires a high school diploma, 2–3 years of office experience, customer service experience, basic computer knowledge, strong telephone and data entry skills, and ability to manage multiple priorities.
Microsoft Office
5d
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HR Call Center Administrator (546070)
Quincy, Massachusetts, United States
$22-$33/hr HybridFull Time
2+ YOERequires high school diploma, 2–3 years of office experience, customer service experience, basic computer knowledge, strong telephone and data entry skills, and ability to manage multiple priorities.
Microsoft Office
1mo
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Sr. Manager, Contact Center
Brookline, Massachusetts, United States
$89k-$105k/yr HybridFull Time
6+ YOEBachelor's degree and 6+ years administrative or customer service experience; healthcare call center preferred. Experience with Epic, KPI tracking, staffing management, and patient/customer service excellence.
Epic, Partners Patient Gateway
3w
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Supervisor, Customer Contact Center
Weymouth, Massachusetts, United States
$80k-$114k/yr OnsiteFull Time
Oversees 24/7 call center operations, staff scheduling, escalation management, coordination with clinical stakeholders, and maintaining service delivery metrics.
1mo
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Practice Assistant II - Call Center
Foxborough, Massachusetts, United States
$18-$25/hr HybridFull Time
2+ YOEAnswering and managing incoming calls, scheduling appointments, verifying registration/insurance, using practice management systems and office software, and performing administrative clinic tasks.
Office Suite, phone system, practice management systems
2w
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Supervisor, Contact Center
Columbus or Boston or Miami or United States
$52k-$65k/yr RemoteFull Time
3+ YOERequires 3+ years supervising call centers, with 5+ years in human services or healthcare preferred. Requires leadership, customer service, phone systems, CRM, Medicaid, and Microsoft Office knowledge.
inContact, Five9, Salesforce, Microsoft Office
2w
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Manager of Learning and Development – Service Center
Massachusetts or New Hampshire
$96k-$140k/yr RemoteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent experience; 5+ years each in learning and development, management, managed healthcare or insurance operations, and call centers. Microsoft Office 365 proficiency required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, ADDIE, SAM, ILT, VILT, eLearning, job aids, First Call Resolution (FCR)
1mo
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Welcome Center Representative
Reading, Massachusetts, United States
$15-$17/hr OnsitePart Time
Provide excellent member service, manage check-in, conduct membership/program sales, handle phone calls and cash transactions, enforce safety policies, and assist in emergencies.
1mo
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Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg or Alabama or Arkansas or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or New Hampshire or New Jersey or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Vermont or Virginia or West Virginia or Wisconsin or United States or Washington, D.C.
$53k-$76k/yr RemoteFull Time
2+ YOE2+ years call center experience; experience with Amazon, Verint, CMS or IEX; intermediate Microsoft Excel and PowerPoint; strong analytical, communication, planning, and time-management skills; ability to work flexible hours between 7AM–8PM including nights/weekends.
Amazon, Verint, CMS, IEX, Microsoft Excel, Microsoft PowerPoint
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