55 call center manager jobs at 39 companies in Mount Laurel, NJ
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Call Center Manager (On-Site)
Monroe Township, New Jersey, United States
$70k-$100k/yr OnsiteFull Time
Supervisory experience in a contact center, coaching and developing agents, managing KPIs/service levels, workforce management and CRM familiarity, ADP payroll exposure, strong communication and problem-solving skills.
ADP, CRM
1mo
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Call Center Supervisor (On-Site)
Monroe, New Jersey, United States
$55k-$80k/yr OnsiteFull Time
Supervisory experience in a contact/call center, coaching and performance management, KPI and workforce oversight, escalation management, ADP and CRM experience preferred, strong communication and analytical skills.
ADP, CRM
3w
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Call Center Agent
King of Prussia or Allentown or Aliquippa
OnsiteFull Time
1+ YOEHigh school diploma or equivalent; 1–3 years managing collection claims under FDCPA and FCEUA preferred; strong telephone, listening, negotiation, analytical, organizational, and Microsoft Office skills.
Microsoft Office
4d
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988 Suicide and Crisis Lifeline Call Center Manager (11845)
Baltimore or Philadelphia
$60k-$70k/yr RemoteFull Time
2+ YOE1+ MgmtBachelor’s degree in counseling, psychology, or related field; 2+ years crisis or mental health experience; 1+ year supervisory experience; digital communication and documentation proficiency.
digital communication platforms, electronic documentation, laptop, headset
5d
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Manager OB/GYN/MFM Call Center - FT - Day - OB/GYN PA NJ
Langhorne, Pennsylvania, United States
$60k-$78k/yr OnsiteFull Time
5+ YOE5+ MgmtHigh school diploma or equivalent, five years of hospital or medical office supervisory experience, and two years of call center operations experience.
3d
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Access Center Representative- Access Management, Per Diem, Bridgeton
Bridgeton, New Jersey, United States
$23/hr OnsitePart Time
1+ YOEHigh school diploma or GED and 1–2 years of call center, medical office, or similar customer service experience; medical scheduling experience preferred.
3d
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Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ] in Philadelphia, Pennsylvania
Philadelphia or Delaware or Pennsylvania or New Jersey
HybridFull Time
5+ YOEFive years of related insurance operations experience, leadership and staff development skills, strong communication, analytical and time management abilities, and flexibility for call center shifts.
Microsoft Authenticator, Android, iOS
3w
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Internet Sales (BDC) Manager
Conshohocken, Pennsylvania, United States
OnsiteFull Time
Requires strong communication, customer service, CRM and technology proficiency, leadership, coaching, organization, analytical thinking, and adaptability. Call center or BDC management experience recommended; automotive experience is a plus.
CRM
1w
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Member Relations Supervisor - Call Center
Philadelphia, Pennsylvania, United States
OnsiteFull Time
1+ YOERequires 1–3+ years of related experience, an associate degree or equivalent specialized training, CCUFC through FICEP, and strong verbal, written, presentation, interpersonal, supervisory, and regulatory compliance skills.
CRM, Key Performance Indicators (KPIs), Customer Relationship Management (CRM), PAT, VANA
3d
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Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]
Philadelphia or Delaware or Pennsylvania or New Jersey
HybridFull Time
5+ YOEFive years of related insurance operations experience, with an undergraduate degree preferred. Requires staff leadership, communication, analytical, time management, and customer problem-solving skills.
Microsoft Authenticator
5d
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Customer Experience Manager
Horsham, Pennsylvania, United States
$70k-$80k/yr OnsiteFull Time
5+ MgmtRequires customer service or call center team leadership, KPI management, process improvement, training development, telephony and Microsoft Office proficiency, strong communication, and schedule flexibility. Bachelor's degree and 5+ years preferred.
telephony systems, call center technology, Microsoft Office, ServiceTitan, CRM
6d
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Workforce Operations Manager
Mount Laurel or Howell or Saddle Brook
$80k-$95k/yr HybridFull Time
5+ MgmtRequires 5+ years of leadership experience managing operational, staffing, workforce, service delivery, healthcare, call center, or similar high-volume teams, plus a bachelor's degree and strong technology, analytics, and team leadership skills.
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Sr. Sales Manager
Fort Washington or Tempe or Columbia or Coppell
OnsiteFull Time
5+ YOE0.5+ MgmtLead and develop mortgage loan originators; 6+ years loan consultant experience, minimum 5 years in mortgage industry, 6 months Newrez management experience, call-center/high-volume sales experience, strong coaching and data-driven skills.
Microsoft Authenticator, Okta Verify
3mo
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Assistant Customer Success Manager
Bristol, Pennsylvania, United States
OnsiteFull Time
3+ YOE2+ MgmtBachelor's degree preferred; 3+ years call center experience in financial services; 2+ years supervisory experience.
Salesforce, Zoom, Online Banking, Chat Platform, Call Center Software
2mo
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Supervisor - Overseas Assistance Center
King of Prussia, Pennsylvania, United States
$66k/yr HybridFull Time
Leads and develops a 24/7 contact center team; supervisory experience in health insurance preferred; familiarity with HIPAA; strong leadership, communication, and problem-solving skills; Microsoft Office and SalesForce/ADP proficiency; ability to work varied shifts and on-call.
Microsoft Office, SalesForce, ADP
1mo
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Centralized BDC Manager (Service)
Souderton, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ years dealership experience, prior team leadership in call center/BDC/service, working knowledge of CRM/DMS and scheduling technology, strong verbal coaching skills, valid driver's license, successful background and drug screen.
PBS, Xtime, Alpha AI
1mo
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Client Service Manager, East
Mount Laurel Township, New Jersey, United States
$48k-$72k/yr OnsiteFull Time
4+ YOEHigh school diploma, AZ Health license, 4+ years client/customer service or benefits experience in healthcare or call-center setting; strong written/verbal communication; Microsoft Word/Excel proficiency; experience with databases and escalations.
Microsoft Word, Microsoft Excel, Salesforce, Box
3w
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National Sales Mgr Outbound Telemarketing- REMOTE
United States or Illinois or El Paso or Florida or New Jersey or Fairlawn or Utah or Wisconsin or Michigan
$65k-$80k/yr RemoteFull Time
2+ YOE2+ years telemarketing sales management, call center experience, ability to sell to C-level, CRM and Microsoft Office proficiency, coaching and metrics management.
CRMs, Microsoft Office
1mo
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Controls Engineer, Deployment, Data Center Capacity Delivery
Fairless Hills, Pennsylvania, United States
$111k-$186k/yr OnsiteFull Time
5+ YOE5+ years controls and automation experience; manage BMS/EPMS systems, vendor and contractor management, project scoping, commissioning, and on-call technical support.
BMS, EPMS, SCADA, MQTT, BACnet, MODBUS
2w
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Director, Salesforce B2B Service Governance
Chicago or New York or Reston or Crum Lynne or White Plains
$150k-$225k/yr HybridFull Time
10+ YOE10+ years in Salesforce, CRM, service operations, or call center technology; B2B service transformation, strategic roadmaps, KPI-driven prioritization, process improvement, and team leadership experience required.
Salesforce Service Cloud, Salesforce Case Management, Salesforce Experience Cloud, Customer Portal, Partner Portal, Cresta, FIN, LivePerson, Qualtrics, ITSM, CTI, IVR, HSA, FSA, AD&D, 401(k), Employee Stock Purchase Plan (ESPP)
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