64 call center manager jobs at 42 companies in New Jersey
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Call Center Manager (On-Site)
Monroe Township, New Jersey, United States
$70k-$100k/yr OnsiteFull Time
Supervisory experience in a contact center, coaching and developing agents, managing KPIs/service levels, workforce management and CRM familiarity, ADP payroll exposure, strong communication and problem-solving skills.
ADP, CRM
6d
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Remote Call Center Agent
Charlotte or Nashville or Orem or Houston or Tucson or Reno or California or Colorado or Florida or Georgia or Illinois or Massachusetts or New Jersey or New York or Oregon or Virginia or Canada
$19-$21/hr RemoteFull Time
2+ YOERequires 2+ years of call center experience, multitasking ability, competing-priority management, and a passion for helping customers. Employer pays for required P&C licensing within 60 days.
1mo
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Call Center Supervisor (On-Site)
Monroe, New Jersey, United States
$55k-$80k/yr OnsiteFull Time
Supervisory experience in a contact/call center, coaching and performance management, KPI and workforce oversight, escalation management, ADP and CRM experience preferred, strong communication and analytical skills.
ADP, CRM
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CALL CENTER REPRESENTATIVE
New York City or Alabama or California or Colorado or Connecticut or Florida or Georgia or Illinois or Louisiana or Massachusetts or New Jersey or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Utah or Virginia or Wisconsin or New York or Illinois or Puerto Rico
$45k-$50k/yr RemoteFull Time
1+ YOEManage high-volume inbound/outbound calls, schedule appointments in EMR, verify patient information, maintain HIPAA confidentiality; bilingual Korean, 1–2 years customer service experience, 40 WPM typing, proficiency with Microsoft Office.
Electronic Medical Records (EMR), Microsoft Word, Microsoft Excel, Microsoft Outlook
2mo
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Communication Center Manager
Scotch Plains, New Jersey, United States
$68k-$72k/yr OnsiteFull Time
Bachelor's degree required; experience managing communication/call center operations, outreach campaign design, event/facility coordination, and supervising staff; proficiency with Microsoft Office and technology platforms; ability to lift up to 25 lbs and travel as needed.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
2w
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Sales Supervisor (Call Center)
Saratoga Springs or Florida or Jupiter or New York City or Denver or Hackensack or Yorktown or Calgary
OnsiteFull Time
10+ YOE4+ MgmtAssociate degree required; bachelor's preferred. Requires 10+ years of contact center sales leadership, including 4+ years managing multi-site operations, plus sales metrics, coaching, CRM, and contact center systems experience.
2mo
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Technical Call Center Team Leader and Project Manager (Jersey City (New Jersey), NJ, US)
Jersey City, New Jersey, United States
$75k-$80k/yr OnsiteFull Time
5+ YOE5+ years in a similar role with proven people management, customer service and CRM experience (SAP/Salesforce/ServiceMax); project management and process improvement skills; strong communication and negotiation.
CRM, SAP, Salesforce, ServiceMax
2w
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Senior Director, Contact Center
Basking Ridge, New Jersey, United States
HybridFull Time
8+ YOERequires 8+ years in call center, customer service, or patient access operations, a bachelor's degree, leadership and data analysis skills, HIPAA knowledge, and fluency in spoken and written English.
Power BI, EMR, Microsoft Office, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
2mo
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Contact Center Team Lead
Tinton Falls, New Jersey, United States
$24/hr HybridFull Time
2+ YOEHigh school/GED; minimum 2 years call center/customer service experience (or 6+ months as PAC team member); strong communication, computer, analytical and problem-resolution skills; familiarity with insurance eligibility/authorization; ability to train and coach.
EPIC
3d
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Access Center Representative- Access Management, Per Diem, Bridgeton
Bridgeton, New Jersey, United States
$23/hr OnsitePart Time
1+ YOEHigh school diploma or GED and 1–2 years of call center, medical office, or similar customer service experience; medical scheduling experience preferred.
3d
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Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ] in Philadelphia, Pennsylvania
Philadelphia or Delaware or Pennsylvania or New Jersey
HybridFull Time
5+ YOEFive years of related insurance operations experience, leadership and staff development skills, strong communication, analytical and time management abilities, and flexibility for call center shifts.
Microsoft Authenticator, Android, iOS
1w
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Care Manager – Patient Support Call Center - Work from Home
Atlanta or Kansas City or Santa Fe or Dallas or Houston or Cleveland or Idaho Falls or New Providence
$37k-$94k/yr RemoteFull Time, Contract
1+ YOEHigh school diploma, 1+ year medical billing, reimbursement, insurance verification, or related medical office experience, 3+ months data entry, 30+ WPM typing, computer proficiency, and strong communication skills.
Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft Outlook, WebEx, Mitel, Shoretel, HIPAA
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Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg or Alabama or Arkansas or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or New Hampshire or New Jersey or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Vermont or Virginia or West Virginia or Wisconsin or United States or Washington, D.C.
$53k-$76k/yr RemoteFull Time
2+ YOE2+ years call center experience; experience with Amazon, Verint, CMS or IEX; intermediate Microsoft Excel and PowerPoint; strong analytical, communication, planning, and time-management skills; ability to work flexible hours between 7AM–8PM including nights/weekends.
Amazon, Verint, CMS, IEX, Microsoft Excel, Microsoft PowerPoint
3d
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Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]
Philadelphia or Delaware or Pennsylvania or New Jersey
HybridFull Time
5+ YOEFive years of related insurance operations experience, with an undergraduate degree preferred. Requires staff leadership, communication, analytical, time management, and customer problem-solving skills.
Microsoft Authenticator
2mo
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Inside Sales Rep / Call Center Closer (Base + Commission)
Woodbridge, New Jersey, United States
$65k-$95k/yr OnsiteFull Time
High-volume outbound/inbound sales experience, strong objection-handling, persistence, coachability, high energy, and ability to manage a sales pipeline.
6d
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Workforce Operations Manager
Mount Laurel or Howell or Saddle Brook
$80k-$95k/yr HybridFull Time
5+ MgmtRequires 5+ years of leadership experience managing operational, staffing, workforce, service delivery, healthcare, call center, or similar high-volume teams, plus a bachelor's degree and strong technology, analytics, and team leadership skills.
3mo
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Recovery Operations Manager
Newark, New Jersey, United States
OnsiteFull Time
4+ YOE1+ Mgmt4+ years in collections; 1+ year supervisement in collections; high school diploma or equivalent (college degree preferred); call center experience; FDCPA knowledge; leadership and data analysis skills.
Microsoft Office, collections software
1mo
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Client Service Manager, East
Mount Laurel Township, New Jersey, United States
$48k-$72k/yr OnsiteFull Time
4+ YOEHigh school diploma, AZ Health license, 4+ years client/customer service or benefits experience in healthcare or call-center setting; strong written/verbal communication; Microsoft Word/Excel proficiency; experience with databases and escalations.
Microsoft Word, Microsoft Excel, Salesforce, Box
1w
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Personal Banking Client Engagement Manager
Bedminster, New Jersey, United States
$73k-$90k/yr OnsiteFull Time
5+ YOERequires 5+ years of banking experience, analytical and communication skills, operational leadership ability, and experience with banking systems, reporting tools, Microsoft Office, and call center technologies.
Banno Conversations, Boost.ai, Microsoft Office
3mo
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BDC Representative/Manager
Sussex, New Jersey, United States
OnsiteFull Time
Experience in customer service or call center; strong communication; able to multitask; automotive experience a plus but not required.
CRM, Phone, Email, Text Messaging
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