42 call center manager jobs at 30 companies in Triangle, VA
4w
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
2w
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Outbound Call Center Sales Manager
Springfield, Virginia, United States
$120k-$140k/yr OnsiteFull Time
Experience managing high-volume outbound call center sales teams, expertise with CRM/dialers and call analytics, strong coaching and leadership skills, metric-driven performance management.
CRM, dialers
6d
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Supervisor Call Center
Washington, District of Columbia, United States
$49k-$87k/yr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma or GED required; 1–2 years of customer service or call center experience and supervisory experience preferred. Requires communication, leadership, telecommunications, paging, and emergency procedure knowledge.
SPOK
2w
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Outbound Call Center Sales Manager
Springfield, Virginia, United States
$120k-$140k/yr OnsiteFull Time
Experience managing high-volume outbound call center teams, strong sales coaching and metric-driven leadership, proficiency with CRM and dialer/reporting tools, and ability to develop reps and improve conversion and appointment-setting.
CRM systems, call center platforms, dialers, reporting tools
4w
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Call Center Supervisor (On-Site)
Manassas, Virginia, United States
$55k-$80k/yr OnsiteFull Time
Supervisory experience in a call/contact center, strong coaching and communication skills, KPI and workforce management experience, escalation handling, ADP payroll familiarity, and ability to analyze operational data.
ADP, CRM
2w
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Call Center (Tier 1) Manager
Rockville, Maryland, United States
$255k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's in IT/Business, ITIL v4 Foundation preferred, 5+ years managing enterprise service/help desk operations, experience with ITSM and federal ITSM environments, Top Secret clearance required.
ITSM
2w
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OCC (Call Center) Director
New Carrollton, Maryland, United States
$140k-$150k/yr OnsiteFull Time
7+ YOE5+ Mgmt7+ years management of large OCCs (5+ years directly managing OCCs), strong leadership, communication, analytical skills, Microsoft Office and project management software proficiency, bachelor\u0002s preferred or 5+ years progressive OCC management, DOT drug testing and US work authorization required.
Microsoft Office Suite, project management software
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtExperienced call center leader with call center operations, workforce planning, performance management, process improvement, and technology implementation experience; bachelor\u0002s preferred; high school required.
CRM, EMR, CMS/PMS, AI assistants, IVA platforms, workforce management software, contact center software
2mo
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Call Center Specialist
El Paso or Rockville
$18/hr OnsiteFull Time, Part Time
1+ YOEBachelor's in a related field, 1+ year child welfare experience, bilingual English/Spanish, proficiency with Microsoft Excel/Word/Teams/Outlook and case management systems, strong communication and crisis management skills, eligible for Public Trust clearance, able to work onsite in El Paso or Rockville including nights, weekends, and holidays.
Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft Outlook
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtProven leadership in call center operations, workforce planning, budget management, process improvement, technology optimization, and data-driven decision making; 4 years supervisory experience and 3 years managing managers; high school required, bachelor\u000apreferred.
EMR, CRM, IVA platforms, AI-enabled technologies, workforce management software
1mo
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Lead Call Center Representative
Chevy Chase or Washington or Falls Church
$23-$24/hr OnsiteFull Time
2+ YOEHigh school diploma/GED required (Associate preferred), 2+ years customer support experience in a medical/clinical office, experience with EMR/Athena/Greenway/Phreesia, strong phone and communication skills, multitasking, occasional travel, background check and COVID/Flu vaccination required.
EMR, Athena, Greenway, Phreesia
1mo
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Data Center Manager, DCC Communities
Fredericksburg, Virginia, United States
$108k-$189k/yr OnsiteFull Time
4+ YOE3+ MgmtRequires Top Secret/SCI clearance, 3+ years people management, 4+ years IT experience or equivalent degree, data center operations and on-call experience, strong technical and communication skills, ability to travel to active sites.
6d
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Call Center Supervisor (Management Analyst II)
Fairfax, Virginia, United States
$70k-$123k/yr OnsiteFull Time
2+ YOEBachelor's degree in a related field and two years of professional experience required. Requires a driver's license, analytical, communication, supervisory, training, and data analysis skills.
Microsoft Word, Microsoft Outlook
2mo
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Program Manager [Call Center]
Quantico, Virginia, United States
HybridFull Time
10+ YOEMaster's degree in management, healthcare administration, psychology, social work, or related field (or 6 additional years of relevant experience); 10+ years government contracts or large healthcare program management; knowledge of mental health, TBI care, and healthcare system transitions; strong leadership and communication; multi-site program co...
3d
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Nashville or Murfreesboro or Columbia or Shepherdstown or Arlington
$50k/yr RemoteFull Time
4+ YOE1+ MgmtHigh school diploma, 4 years of call center experience, 1 year of supervisory experience, U.S. citizenship, REAL ID or equivalent, wired internet, and MS Office and Salesforce CRM experience.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
6d
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Sr. Manager, Customer Care (Call Center)
Laurel, Maryland, United States
$140k-$238k/yr OnsiteFull Time
8+ YOE3+ MgmtBachelor’s degree and 8+ years in contact center operations, including billing and collections, large customer service team management, and report preparation and presentation.
2mo
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Patient Services Specialist - Call Center
Falls Church, Virginia, United States
OnsiteFull Time
1+ YOE1+ year call center experience preferred; medical/managed care experience preferred; strong communication; bilingual in Spanish a plus; proficient with MS Word/Outlook/IE.
Microsoft Word, Microsoft Outlook, Internet Explorer
1w
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Maryland or South Carolina or Virginia or Utah or West Virginia or Tennessee or Texas
$50k/yr RemoteFull Time
4+ YOE1+ MgmtHigh school diploma, 4 years contact center experience, 1 year supervisory experience, MS Office and Salesforce proficiency, U.S. citizenship, successful background and FBI fingerprint check required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
3w
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Sales Center Representative
Woodbridge, Virginia, United States
$19/hr HybridPart Time
Handle high-volume inbound and outbound calls to secure rentals, meet sales goals, use POS to track leads, demonstrate sales drive, active listening, problem solving, and time management.
2w
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Call Center Hybrid Position - Digital Member Support Rep
Kensington, Maryland, United States
$23-$28/hr HybridFull Time
1+ YOE1+ years member/customer service experience, high school diploma or equivalent, strong communication, MS Office proficiency, contact center experience helpful, ability to manage high-volume eServices and maintain confidentiality.
Microsoft Outlook, Microsoft Word, Microsoft Excel
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