113 contact center manager jobs at 76 companies in Texas
1mo
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Contact Center Transformation - Manager
New York City or Irvine or Atlanta or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years experience, experience leading contact center transformation, proficiency with AngularJS/React/Vue.js, Figma and HTML5, usability testing and user research, team leadership and client account management.
AngularJS, React, Vue.js, Figma, HTML5
6d
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Contact Center Assistant Manager
El Paso, Texas, United States
$55k/yr OnsiteFull Time
6+ YOE4+ MgmtRequires bilingual English and Spanish proficiency, 6 years of contact center experience including 4 supervisory years, 1 year of management experience, Microsoft Office proficiency, and a high school diploma.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1mo
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Contact Center Representative
Cheyenne or Alabama or Arkansas or Florida or Georgia or Kansas or Kentucky or Louisiana or Montana or Nebraska or Nevada or North Dakota or Oklahoma or Texas or Virginia or Wyoming
$12-$16/hr RemoteFull Time
1+ YOEWork-from-home contact center role requiring reliable internet and residence in specified U.S. states, 1-3 years customer service/call center experience, HS diploma or equivalent, strong verbal/written communication, and proficiency with Order Management Systems, ServiceNow, SharePoint, and Microsoft Office.
Order Management Systems, ServiceNow, SharePoint, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, WFM
4w
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Manager, Contact Center and Systems Operations
New York City or California or Colorado or Connecticut or Florida or Illinois or Louisiana or Maryland or Nevada or New Jersey or Pennsylvania or Texas or Virginia or Washington or Wisconsin
$105k-$125k/yr RemoteFull Time
Experience leading contact center teams, ownership of phone KPIs/OKRs, contact-center/platform administration, project management for system rollouts (EHR), and strong cross-functional communication.
EHR
5d
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Manager - MCI Contact Center AI & Copilot
Dallas, Texas, United States
$107k-$215k/yr OnsiteFull Time
4+ YOERequires 4+ years supporting contact centers, CRM, Microsoft 365, Power Platform, or enterprise technology; contact center platform experience; IVR and routing expertise; technical design, troubleshooting, and client communication skills.
Copilot Studio, Microsoft Dynamics 365 Contact Center, Genesys Cloud, Cisco Webex Contact Center, Microsoft 365, Power Platform, Microsoft Power Automate, Dataverse, Azure, SIP, CRM, APIs
3w
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Director, Contact Center Technology
Boston or Plano or Atlanta or Morristown or Hyderabad
$153k-$194k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years leading enterprise contact center/telephony technology, 5+ years people leadership, CCaaS and telephony expertise (NICE CXone, Genesys, Five9, Amazon Connect, Talkdesk, Cisco), SIP/IVR knowledge, vendor management, executive communication.
NICE CXone, Genesys Cloud, Five9, Amazon Connect, Talkdesk, Cisco, Salesforce Service Cloud, SIP, IVR
2w
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Manager, Contact Center – Bilingual (Spanish)
Addison or Montpelier or United States
$70k-$102k/yr HybridFull Time
3+ YOE3+ MgmtBachelor's degree, 3+ years in life, annuity, financial services, or related operations, and 3+ years of leadership experience. English-Spanish bilingual proficiency required; background check required.
AI
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Google GECX Contact Center as a Service Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$54k-$196k/yr HybridFull Time
3+ YOEMinimum 3 years experience in technology transformation with CCaaS or cloud-based contact center solutions; experience with CCaaS platforms (Google, AWS, Genesys, Avaya, NICE); ability to align technology to contact center metrics; Bachelor's degree or equivalent experience.
Google GECX, Google Cloud Platform (GCP), BigQuery, Looker, Vertex AI, Gemini Enterprise, Gemini Foundation Models, Voice AI, AWS, Genesys, Avaya, NICE
5d
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Google GECX Contact Center as a Service Specialist
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in Conversational AI, CCaaS, or cloud contact centers; 3+ years with Agile and Waterfall SDLC; bachelor's degree or equivalent experience; GECX implementation experience preferred.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
2w
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
4w
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Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite
El Paso, Texas, United States
$69k-$72k/yr OnsiteFull Time
3+ YOE2+ MgmtHS/GED and U.S. citizenship required; favorable DoD background investigation; 3+ years contact center experience; 2 years supervisory experience; computer literate; ability to cover any work schedule.
Microsoft Word, Microsoft Outlook, TriWest Intranet
2w
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Director of Patient Contact Center
Plano, Texas, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree and 10+ years of progressive healthcare operations experience required, including call center analytics, team leadership, enterprise patient access, and AI-enabled tool implementation.
EHR, practice management, contact center platforms, reporting systems, workflow automation, dashboards, scorecards, IVR, AI-enabled tools
1mo
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Senior Coordinator, One Stop Contact Center
Denton or Frisco or Dallas or Fort Worth
$47k/yr OnsiteFull Time
2+ YOEBachelor's degree (or equivalent) and 2 years student services or related experience; strong communication, critical thinking, MS Office, student information systems, CRM experience; leadership and call center/case management skills.
Microsoft Office Suite, Microsoft Teams, Salesforce, CRM, student information systems
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Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg or Alabama or Arkansas or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or New Hampshire or New Jersey or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Vermont or Virginia or West Virginia or Wisconsin or United States or Washington, D.C.
$53k-$76k/yr RemoteFull Time
2+ YOE2+ years call center experience; experience with Amazon, Verint, CMS or IEX; intermediate Microsoft Excel and PowerPoint; strong analytical, communication, planning, and time-management skills; ability to work flexible hours between 7AM–8PM including nights/weekends.
Amazon, Verint, CMS, IEX, Microsoft Excel, Microsoft PowerPoint
1d
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Call Center QA Manager
Irving, Texas, United States
OnsiteFull Time
3+ YOERequires 3–5+ years in call center, contact center, or workforce management; QA, real-time operations, vendor management, Five9/Balto, analytics, reporting, and continuous improvement experience.
Five9, Balto
4w
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IT Manager III - Contact Center Technology & Operations
Phoenix or Dallas
OnsiteFull Time
7+ YOE7+ years IT experience, bachelor\u0002s degree required, prior leadership in contact center/engineering delivery, expertise with Genesys Cloud, Azure DevOps, terraform, Dynamics365 CRM and ServiceNow, Agile/Scrum, strong communication and analytical skills.
Genesys Cloud, Azure DevOps, terraform, Dynamics365 CRM, ServiceNow
2w
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Workforce Operations Manager - Contact Center Operations
Austin or United States
RemoteFull Time
5+ YOE2+ Mgmt5+ years WFM experience with 2+ years managing teams; strong WFM forecasting/scheduling skills, Erlang C knowledge, WFM platform experience, Excel/Sheets and BI tools, healthcare/payer familiarity.
NICE, Verint, Genesys Cloud, Calabrio, Aspect, NICE IEX, Five9, Amazon Connect, Cisco, Microsoft Excel, Google Sheets, Power BI, Tableau
2mo
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Contact Management Associate
Plano or Dallas
$49k-$73k/yr OnsiteFull Time
2+ YOE2+ years call center experience with dialer administration and WFM configuration, associate degree or equivalent experience preferred, strong communication, Excel/Access/PowerPoint proficiency.
Microsoft Excel, Microsoft Access, Microsoft PowerPoint
2mo
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Contact Management Associate
Plano or Dallas
OnsiteFull Time
2+ YOE2+ years call center experience with dialer administration and WFM configuration; Associate degree or equivalent; strong communication, analytics, and Microsoft Office (Excel, Access, PowerPoint) skills.
Microsoft Excel, Microsoft Access, Microsoft PowerPoint, WFM, dialer
3w
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Member Experience Center Manager
San Antonio, Texas, United States
OnsiteFull Time
3+ YOE3+ years contact center or financial services leadership; associate degree preferred; strong communication, coaching, QA, workforce planning, and proficiency with Microsoft Excel/PowerPoint/Word; Symitar/Meridian Link/Genesys preferred.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Symitar, Meridian Link, Genesys
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