44 contact center manager jobs at 32 companies in Walker Mill, MD
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Contact Center Manager
Alexandria or Harrisonburg
$93k-$109k/yr HybridFull Time
5+ YOE2+ MgmtRequires 5–7 years of contact center, financial services, or customer service leadership experience, including 2+ years managing teams. Bachelor's degree preferred; financial compliance knowledge and analytical skills required.
Microsoft Office Suite, CRM, BSA, OFAC
2mo
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Contact Center Manager, Client Services
Rockville, Maryland, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in service desk/contact center environments, 2+ years managing teams, ITIL knowledge, CCaaS and contact center technology experience, ServiceNow proficiency, ability to pass a Level 2 background investigation.
ServiceNow, ServiceNow ITSM, Genesys Cloud CX, CCaaS, ACD, IVR, AI chatbot, ITIL
2w
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Contact Center Operations Manager
Vienna, Virginia, United States
RemoteFull Time
2+ YOERequires active Secret clearance, 2–4 years in service desk, contact center, or customer support, strong analytics and reporting skills, and proficiency with ticketing, remote desktop, and spreadsheet systems.
ServiceNow, Salesforce, Zendesk, AWS, Microsoft Azure, Citrix, VMware, Microsoft Excel
1mo
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Contact Center Knowledge Manager
United States or Reston
OnsiteFull Time
4+ YOEBachelor's degree,4-6 years managing contact center knowledge processes,CRM and Salesforce expertise,KM integration with IVR/chatbot,experience developing SOPs and training programs,technical writing and data analysis skills.
Salesforce, Intelligent IVR, Chatbot, CRM
1mo
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Contact Center Supervisor
Savage, Maryland, United States
$50k-$55k/yr OnsiteFull Time
Lead and coach contact center agents, oversee day-to-day operations, analyze performance reports, resolve escalated customer complaints, and ensure compliance with contact-tracking systems.
1w
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Contact Center & Dispatching Manager
Sterling, Virginia, United States
OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership in dispatch, customer service, or call center management within HVAC, plumbing, or service trades; decision-making and team leadership skills. ServiceTitan experience is a plus.
ServiceTitan, Nexstar
2mo
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Manager, Contact Center Automation Analytics
Washington, District of Columbia, United States
$97k-$115k/yr OnsiteFull Time
5+ YOE5+ years contact center or operational analytics experience with expertise in automation, IVR/chatbot/AI performance, measurement frameworks, and stakeholder influence; strong Tableau and SQL skills; legal right to work in the U.S.
Tableau, SQL, chatGPT, Gemini
2mo
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Google GECX Contact Center as a Service Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$54k-$196k/yr HybridFull Time
3+ YOEMinimum 3 years experience in technology transformation with CCaaS or cloud-based contact center solutions; experience with CCaaS platforms (Google, AWS, Genesys, Avaya, NICE); ability to align technology to contact center metrics; Bachelor's degree or equivalent experience.
Google GECX, Google Cloud Platform (GCP), BigQuery, Looker, Vertex AI, Gemini Enterprise, Gemini Foundation Models, Voice AI, AWS, Genesys, Avaya, NICE
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Google GECX Contact Center as a Service Specialist
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in Conversational AI, CCaaS, or cloud contact centers; 3+ years with Agile and Waterfall SDLC; bachelor's degree or equivalent experience; GECX implementation experience preferred.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
1mo
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
1mo
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
1w
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Assistant Communication Center Manager
Alexandria, Virginia, United States
$63k-$75k/yr OnsiteFull Time
2+ YOE2+ MgmtAssociate degree or specialized business/trade study, or equivalent experience; 2–5 years in leadership, supervision, contact center, member service, or financial institutions; coaching and operational expertise required.
Microsoft Office
4d
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Operations Manager
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Previous management experience with strong coaching, communication, employee development, KPI analysis, escalation management, and contact center operations skills. Workforce management, CRM, contact center, and ADP experience preferred.
ADP, CRM
1mo
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Senior Program Manager (Enterprise Platforms)
Reston or United States
$175k-$297k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years managing large federal IT or contact center programs, 7+ years leading contact center operations, 5+ years managing Agile modernization, bachelor’s degree, ability to obtain Public Trust.
ServiceNow, ServiceNow Customer Service Management (CSM), Genesys, Amazon Connect, NICE CXone, Cisco, Five9, Salesforce, Microsoft Dynamics
3d
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Senior Product Manager
San Mateo or Sterling or San Francisco or Nashville
HybridFull Time
5+ YOERequires 5–8+ years of product management experience in contact center platforms, AI/ML products, workforce engagement, or enterprise workflows, plus AI/NLP and cross-functional leadership experience.
AI, Data Science, Engineering, Design, UI, AI/ML, NLP, LLM, Contact Center as a Service (CCaaS)
2mo
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Senior Technical Program Manager
Palo Alto or Dallas or Bethesda or Seattle
$120k-$260k/yr OnsiteFull Time
Experienced technical program manager with cross-functional delivery, stakeholder alignment, data-driven storytelling, and ability to translate technical strategy to business outcomes; bachelor’s degree or contact center experience preferred.
Power BI, Claude, Cursor
5d
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Operations Manager
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Previous management experience, strong coaching and communication skills, KPI and operational data analysis, escalation management, and experience with workforce, CRM, contact center, and payroll systems preferred.
ADP, CRM
3w
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Maryland or South Carolina or Virginia or Utah or West Virginia or Tennessee or Texas
$50k/yr RemoteFull Time
4+ YOE1+ MgmtHigh school diploma, 4 years contact center experience, 1 year supervisory experience, MS Office and Salesforce proficiency, U.S. citizenship, successful background and FBI fingerprint check required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
1mo
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Principal Product Mgr Support Experience, Ship with Amazon
Bellevue or Nashville or Arlington or United States
$162k-$219k/yr OnsiteFull Time
10+ YOEBachelor's degree, 10+ years product delivery experience, 7+ years customer support or contact center product experience, roadmap leadership, metrics-driven decisions, and cross-functional influence.
Paragon, Amazon Connect, Salesforce Service Cloud, Zendesk, Genesys, GenAI, conversational AI, chatbots, APIs, mobile, AI/ML
1w
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Manager, Customer Service
Fairfax, Virginia, United States
OnsiteFull Time
6+ YOERequires 6+ years of experience and a bachelor's degree. Leads contact-center performance coaching, conversion analytics, outbound campaigns, agent accountability, and customer growth initiatives.
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