19 customer adoption manager jobs at 17 companies in Boston, MA
4w
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Manager, Technical Adoption, AMER
Denver or Colorado or San Francisco or California or Massachusetts or Boston or Novi or Atlanta or Portland
$97k-$174k/yr HybridFull Time
5+ YOE5+ years leading teams in SaaS or customer success, bachelor’s degree required (advanced degree preferred), strong communication and cross-functional collaboration, ability to travel up to 30%.
1mo
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Customer Success Manager
New York City or Boston
HybridFull Time
Experience in customer success/account management with a track record driving adoption and outcomes; strong communication and data storytelling; comfortable with ambiguity in an early-stage environment.
Shopify
1mo
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Technical Adoption Specialist- Forma, APS, & Automation
California or Massachusetts or Boston or Novi or Atlanta or Denver or Portland
$76k-$137k/yr RemoteFull Time
5+ YOEBachelor's or equivalent, 5+ years experience in AEC or related automation, experience with Cloud APIs, Postman, HTTP/JSON, scripting, and strong communication and project management skills.
Postman, Autodesk Platform Services, VB, PowerShell, .NET, Python, C, C++, Workato, PowerAutomate, JSON, HTTP
1w
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Inside Customer Success Manager
Boston, Massachusetts, United States
$80k-$100k/yr HybridFull Time
2+ YOERequires 2–3+ years in customer success, account management, or business development in software, with SaaS adoption, technical aptitude, executive communication, customer presentation, organization, and English fluency.
Customer Relationship Management (CRM)
2mo
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Senior Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in enterprise SaaS customer-facing roles, proven experience managing strategic accounts, leading executive reviews, driving adoption and retention, customer health management, cross-functional partnership, and experience with customer success platforms.
Gainsight, Totango, ChurnZero, Planhat, CRM, Salesforce, Gong, Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini
2mo
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Customer Success Manager
Boston or United States
$80k-$95k/yr RemoteFull Time
Experienced relationship manager who drives client retention, digital adoption, and portfolio growth; proficiency with Salesforce and Microsoft Office; background in billing/payments or SaaS preferred.
Salesforce, Microsoft Office
1d
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Customer Success Manager, Top Accounts
Boston or San Francisco or New York City or Seattle or Washington
$200k-$320k/yr HybridFull Time
8+ YOE8+ years in customer success, technical account management, solutions engineering, or strategy consulting; technical fluency in AI/ML and SDLC; enterprise change and adoption experience; bachelor's degree or equivalent.
Claude, Claude Code, Cowork, API, LLM, AI/ML, SDLC
1mo
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Customer Success Manager
Boston, Massachusetts, United States
$109k-$134k/yr HybridFull Time
7+ YOE7+ years in customer-facing SaaS roles managing enterprise portfolios; experience driving adoption, retention, renewals, and expansion; strong communication and stakeholder management.
3mo
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Manager of Customer Success, SMB
Salt Lake City or Boston or New York City or San Mateo
HybridFull Time
5+ YOE2+ MgmtLead a Customer Success team; drive retention, adoption, and expansion in SMB segment; build CS strategy and playbooks.
Salesforce, Gainsight
1mo
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Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in Customer Success or Account Management; customer-facing experience; commercial mindset with data-analysis skills; proactive, able to drive adoption, retention, upsell, and lead strategic reviews.
2w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
2w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
2d
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Operations Manager
Lake Buena Vista or Natick or Providence or Tysons or West Hartford or King of Prussia or Paramus or Raleigh or Boston
OnsiteFull Time
2+ YOERequires high school education, strong communication, organization, flexibility, technology adoption, and ability to work extended shifts and lift up to 50 pounds. Two years of venue, restaurant, or bar management is desirable.
Toast POS
1mo
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Technical Account Manager
Boston, Massachusetts, United States
$160k-$270k/yr OnsiteFull Time
Post-sales technical lead driving adoption and scaling of Mendix, Graph Studio, AI Cloud, and SAS Language Compiler; hands-on prototyping and integrations; technical account planning; demonstrated technical customer management/presales experience; degree in CS/engineering preferred.
Mendix, Graph Studio, AI Cloud, SAS Language Compiler
1w
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Head of Customer & Field Learning
Burlington, Massachusetts, United States
OnsiteFull Time
Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement, with AI, measurement, communication, and cross-functional influence skills.
AI, conversational AI, prompt engineering, workflow automation
2mo
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Clinical Success Manager
Brooklyn or Boston or United States
$100k-$120k/yr HybridFull Time
5+ YOEDental degree required, 5+ years clinical or related experience, strong business acumen, ability to drive product adoption, lead clinical education, and influence clinical and executive stakeholders.
1mo
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Technical Account Manager- US
Boston or San Francisco
HybridFull Time
4+ YOE4+ years in customer-facing technical roles, hands-on with observability tools and cloud-native infrastructure, strong written/verbal communication, ability to translate complex technical concepts and drive customer adoption and expansion.
Datadog, Grafana, Prometheus, OpenTelemetry, Docker, Kubernetes, AWS, Azure, GCP, eBPF
6d
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Senior Product Marketing Manager
Boston or Brighton
$120k-$135k/yr RemoteFull Time
8+ YOE8+ years in product marketing, product strategy, go-to-market, or related roles; expertise in positioning, messaging, customer insights, launches, adoption, retention, KPIs, and cross-functional collaboration.
Key Performance Indicators (KPIs)
1mo
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Associate Director of Client Success – Launch Accelerator
East Norriton or Waltham or New York City or Princeton
$125k/yr OnsiteFull Time
5+ YOE5+ years pharma/biotech launch or PMO experience, 3+ years client-facing SaaS adoption experience, strong project management and communication skills, SaaS/digital transformation experience, ability to drive client value and growth.
Launch Accelerator, GenAI, SaaS
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