25 customer adoption manager jobs at 23 companies in Massachusetts
2w
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Manager, Technical Adoption, AMER
Denver or San Francisco or Montreal or California or Massachusetts or Boston or Novi or Atlanta or Toronto or Portland
$97k-$174k/yr HybridFull Time
5+ MgmtRequires 5+ years leading teams, a bachelor's degree, customer success initiative experience, strong communication and relationship-building skills, matrixed organization experience, and willingness to travel up to 30%.
1mo
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Customer Success Manager
New York City or Boston
HybridFull Time
Experience in customer success/account management with a track record driving adoption and outcomes; strong communication and data storytelling; comfortable with ambiguity in an early-stage environment.
Shopify
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
3w
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Inside Customer Success Manager
Boston, Massachusetts, United States
$80k-$100k/yr HybridFull Time
2+ YOERequires 2–3+ years in customer success, account management, or business development in software, with SaaS adoption, technical aptitude, executive communication, customer presentation, organization, and English fluency.
Customer Relationship Management (CRM)
2mo
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Senior Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in enterprise SaaS customer-facing roles, proven experience managing strategic accounts, leading executive reviews, driving adoption and retention, customer health management, cross-functional partnership, and experience with customer success platforms.
Gainsight, Totango, ChurnZero, Planhat, CRM, Salesforce, Gong, Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini
2mo
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Customer Success Manager
Boston or United States
$80k-$95k/yr RemoteFull Time
Experienced relationship manager who drives client retention, digital adoption, and portfolio growth; proficiency with Salesforce and Microsoft Office; background in billing/payments or SaaS preferred.
Salesforce, Microsoft Office
1w
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Customer Success Manager, Top Accounts
Boston or San Francisco or New York City or Seattle or Washington
$200k-$320k/yr HybridFull Time
8+ YOE8+ years in customer success, technical account management, solutions engineering, or strategy consulting; technical fluency in AI/ML and SDLC; enterprise change and adoption experience; bachelor's degree or equivalent.
Claude, Claude Code, Cowork, API, LLM, AI/ML, SDLC
1mo
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Customer Success Manager
Boston, Massachusetts, United States
$109k-$134k/yr HybridFull Time
7+ YOE7+ years in customer-facing SaaS roles managing enterprise portfolios; experience driving adoption, retention, renewals, and expansion; strong communication and stakeholder management.
4mo
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Manager of Customer Success, SMB
Salt Lake City or Boston or New York City or San Mateo
HybridFull Time
5+ YOE2+ MgmtLead a Customer Success team; drive retention, adoption, and expansion in SMB segment; build CS strategy and playbooks.
Salesforce, Gainsight
1w
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Customer Success Manager, DFR Mid-Market Northeast
United States or New York or New Jersey or Massachusetts or Pennsylvania or Virginia or Maryland
$120k-$160k/yr RemoteFull Time
Customer success experience with public safety or law enforcement, enterprise technology implementation, project management, customer adoption and renewals, willingness to travel 25%+, and ability to obtain Part 107 certificate.
2mo
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Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in Customer Success or Account Management; customer-facing experience; commercial mindset with data-analysis skills; proactive, able to drive adoption, retention, upsell, and lead strategic reviews.
2mo
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Customer Success Manager Large Law Accounts (Legal Tech)
Massachusetts, United States
$72k-$119k/yr RemoteFull Time
Experience with law firms or legal technology and enterprise customer success/account management. Ability to drive adoption, change management, and stakeholder engagement using customer data and insights; familiarity with CRM and analytics tools.
CRM, Salesforce, Gong, Seismic, Tableau
3d
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Community Outreach Manager - Boston Adoption Center
Boston, Massachusetts, United States
$60k-$68k/yr OnsiteFull Time
2+ YOE1+ MgmtBachelor's degree, 2+ years of animal handling experience, 1+ year of supervisory and customer service, social work, or nonprofit experience, and a valid driver's license required.
3w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
1mo
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
1w
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Operations Manager
Lake Buena Vista or Natick or Providence or Tysons or West Hartford or King of Prussia or Paramus or Raleigh or Boston
OnsiteFull Time
2+ YOERequires high school education, strong communication, organization, flexibility, technology adoption, and ability to work extended shifts and lift up to 50 pounds. Two years of venue, restaurant, or bar management is desirable.
Toast POS
2mo
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Technical Account Manager
Boston, Massachusetts, United States
$160k-$270k/yr OnsiteFull Time
Post-sales technical lead driving adoption and scaling of Mendix, Graph Studio, AI Cloud, and SAS Language Compiler; hands-on prototyping and integrations; technical account planning; demonstrated technical customer management/presales experience; degree in CS/engineering preferred.
Mendix, Graph Studio, AI Cloud, SAS Language Compiler
3w
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Head of Customer & Field Learning
Burlington, Massachusetts, United States
OnsiteFull Time
Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement, with AI, measurement, communication, and cross-functional influence skills.
AI, conversational AI, prompt engineering, workflow automation
2mo
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Clinical Success Manager
Brooklyn or Boston or United States
$100k-$120k/yr HybridFull Time
5+ YOEDental degree required, 5+ years clinical or related experience, strong business acumen, ability to drive product adoption, lead clinical education, and influence clinical and executive stakeholders.
2mo
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Branch Manager-Hardscapes II
Orleans, Massachusetts, United States
$90k-$120k/yr OnsiteFull Time
6+ Mgmt6+ years managerial experience preferred; strong leadership, customer service, P&L and forecasting knowledge; ability to adopt new technologies; high school required; higher education preferred.
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